CUPERTINO, Calif. -- February 5, 1996 -- Symantec Corporation (Nasdaq:SYMC) announced today new service and support options for the recently acquired Delrina Group products. Symantec now offers a broad range of support options for customers and allows them to choose the level of support that is most appropriate for their needs. Symantec's Delrina Group support options have four tiers: StandardCare, PriorityCare, PremiumCare and PremiumCare Platinum.
"We have implemented these new support programs to meet the needs of the Delrina Group customer base," said Thomas Darnall, Symantec's vice president of service and support. "With flexible programs and faster response times, these new services enable our customers to choose options that satisfy their requirements and complement the support that we offer today."
Delrina Group Support Options
StandardCare Telephone Support is designed to help customers get up and running with their software by providing unlimited telephone support for 90 days from the date of their first call after February 12, 1996.* StandardCare telephone support is available Monday through Friday, 7 a.m. to 4 p.m. Pacific Standard Time.
StandardCare Automated Support provides access to several automated and online services available at no charge, 24 hours a day, 7 days a week including Symantec's CompuServe forum, World Wide Web Server, FTP Server, Electronic Bulletin Board, and Fax InfoLine.
* This change only affects customers in North America and excludes Echo Lake which provides 30 days of StandardCare Support. PriorityCare Support is designed for customers with an occasional need for fast access, affordable telephone support. Priority care is available on a pay-as-you-go basis via an 800 number charged on a per incident basis or a 900 number charged on a per minute basis. PriorityCare Support is available Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time.
PremiumCare Support is geared to those customers who require frequent, fast access, advanced technical support. PremiumCare Support is purchased in incident packages that are valid for up to one year in quantities of three, five or ten incidents. However, customers can call an unlimited number of times during the year for each specific incident. PremiumCare Support is available Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time.
PremiumCare Platinum Support is a program specially designed to meet the needs of Delrina Group customers with products deployed enterprise-wide. PremiumCare Platinum Support delivers the highest level of technical support to organizations implementing and rolling out applications to large numbers of users. By paying an annual subscription fee, two contacts gain unlimited use of a toll-free 800 number linked directly to Platinum Support specialists. Platinum Support customers also received detailed technical information in a Support Center Manual, a quarterly CD-ROM and newsletter, and automatic shipment of inline software revisions. Platinum support is available Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time. Customers also have an option to purchase after hours and weekend support for an additional fee.
About Symantec Corporation
Symantec Corporation develops, markets and supports a complete line of application, development tool, and system software products designed to enhance individual and workgroup productivity as well as manage networked computing environments. Platforms supported include IBM personal computers and compatibles, Apple Macintosh computers as well as all major network operating systems. Founded in 1982, the company has offices in the United States, Canada, Australia, Asia, Japan and Europe. Information on the company and its products can be obtained by calling (800) 441-7234 toll free, or (541) 334-6054.
Product and Ordering Information:
Symantec Corporation, 10201 Torre Avenue, Cupertino, CA 95014 USA
(800) 441-7234 or (541) 334-6054