ABOUT SYMANTEC

Press Release

PC Handyman Brings a Friendly Face to Solve PC Users' Frustrations

New Product Automatically Solves More Than 20,000 Hardware/Software Problems

KEY PRODUCT BENEFITS

  • Reduces frustration level of new Windows 95 users
  • Solves over 20,000 PC software and hardware problems
  • Prevents many PC crashes and screen freezes with CrashGuard and Anti-Freeze
  • Performs 16 regularly scheduled hardware and software checks – looks for viruses, low disk space, low memory, disk errors and more
  • Available at computer stores nationwide, including Best Buy, Comp USA, Computer City and Egghead Software
  • $49 estimated retail price
  • From the makers of Norton software, a leader in PC problem-solving software
CUPERTINO, Calif. -- October 29, 1996 -- Computer problems can make the average user feel scared, frustrated, stupid and angry. For everyone who has felt this way, help has arrived. Symantec Corporation, (Nasdaq:SYMC) the world’s leading developer of PC problem-solving software products, has introduced PC Handyman, the first user-friendly program that solves both Windows 95 hardware and software problems.

PC Handyman lets computer users prevent and correct PC problems without asking for help from a PC-expert friend, calling technical support or searching through manuals filled with “techno-babble”. Not only does PC Handyman automatically correct most common hardware and software problems, it also offers thousands of interactive solutions to a wide range of user-specific questions and problems. Multimedia videos are available to help users walk through problems.

Special Bonus Software
PC Handyman includes Norton CrashGuard with Anti-Freeze ($29.95 market value) for free. CrashGuard is the only product available that can protect the user from losing important files as a result of both application “crashes” and “freezes”. If the user ever experiences a crash or an application freeze, CrashGuard can jump in, fix the problem, let the user continue and save the work.

“We’ve applied our expertise in diagnostic utility problem-solving products, like Norton Utilities, to create PC Handyman for the growing consumer market,” said Enrique Salem, Vice President and Chief Technology Officer of Symantec. “Average computer users are tired of busy tech support lines and complicated manuals. PC Handyman is like that good friend who understands computers and has all the right answers immediately.”

PC Handyman provides solutions for more than 20,000 potential problems in three forms: automated repair, instructional video clips and instructional text. From printer hook-up complications to changing the desktop icons to serious hard drive problems, PC Handyman addresses the frustrations many first-time PC owners are experiencing using Windows 95. The application constantly runs in the background and alerts users when it discovers a problem and fixes it. The user can also “call up” the application with a specific question.

The program’s easy to use first screen provides a “clickable” map of common items found on a desktop and editing field for entering a description of the problem. With straightforward “buttons” such as “Home,” “Go Back,” and “Glossary,” and a friendly PC Handyman character, the program puts users at ease and guides them through a simple series of questions related to a specific section of the computer. If a user is unsure where the problem originates, he or she can simply describe the difficulty and PC Handyman will diagnose the problem and help the user fix it.

How PC Handyman Works
PC Handyman uses artificial intelligence (AI) to anticipate and analyze different problem scenarios. In addition to fixing more than 20,000 problems, PC Handyman automatically performs 16 regularly scheduled software and hardware checks, including looking for viruses, low disk space, low memory and disk errors.

Pricing and Availability
Symantec’s PC Handyman, with CrashGuard and Anti-Freeze, is available at computer stores nationwide, including Best Buy, Comp USA, Computer City and Egghead Software, for an estimated retail price (ERP) of $49.95. It is compatible with Windows 95-based PCs. PC Handyman requires an IBM-PC or 100% compatible PC, Windows 95, Intel 80486 DX or higher processor, 8MB of RAM (12MB recommended), 15MB free hard disk space, double speed CD-ROM drive, 16-bit sound card and a 256 color VGA or higher monitor.

About Symantec Corporation
Symantec Corporation develops, markets, and supports a complete line of application and system software products designed to enhance individual and workgroup productivity as well as manage networked computing environments. Platforms supported include IBM personal computers and compatibles, Apple Macintosh computers as well as all major network operating systems. Founded in 1982, the company's global operations span North America, Europe, and several fast growing markets throughout Asia Pacific and Latin America. Information on the company and its products can be obtained by calling (800) 441-7234 toll free or (541) 334-6054.

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