Cupertino, Calif --August 24, 1998-- Symantec Corporation (Nasdaq: SYMC), today announced the availability of TalkWorks PRO 2.0, the complete voice and fax messaging solution designed to assist small businesses and home offices in improving communications with their customers and projecting a more professional image. With TalkWorks PRO 2.0, even the smallest office can utilize this most robust range of messaging tools from their PC to give their small business a large voice.
"Small businesses are always looking for ways to improve their ability to communicate effectively with their customers," said Christopher Calisi, vice president of Symantec's Remote Productivity Business Unit. "TalkWorks PRO 2.0 provides users with a complete set of communications functions that take this into account and ensure that no crucial call or fax is missed."
The small business professional often has to play multiple roles and is required to be in many places at once. Without having a full office staff available to answer the phone, take messages or respond immediately to requests for information, it rests upon that professional to respond and follow up. TalkWorks PRO 2.0 provides them the opportunity to maintain communication with their customers. Key benefits include voicemail with multiple mailboxes, customizable or professionally recorded greetings, instant message notification, call tracking, fax on demand, and voice/fax/data discrimination.
Complete Voicemail Capability
Whether a single person operation or an office of five, it is vital for a business to present a professional and efficient image. TalkWorks PRO 2.0 contains a complete set of professional pre-recorded greetings for answering and directing incoming calls. Users can also customize and record their own voicemail greetings. Multiple mailboxes can be established giving even the smallest business the sound of a large organization. At the same time, multiple mailboxes provide the benefit of organizing their incoming messages.
TalkWorks PRO 2.0 notifies the user of important messages as soon as they come in. With the notification feature, TalkWorks PRO 2.0 can automatically send a page or call the user's cellular phone to deliver a message whatever their location. Rules can be established based on Caller ID, time of day, etc. to specify when and how to notify the user that a call or fax has been received. Users can also remotely access TalkWorks PRO 2.0 from any telephone to retrieve their messages. With instant notification no message need be missed or delayed.
Complete Call Tracking
TalkWorks PRO 2.0 automatically logs all incoming and outgoing calls and faxes, even if the caller hangs up. By taking advantage of Caller ID services from local phone companies, the program tracks who called in addition to the message itself. TalkWorks PRO 2.0 is also fully integrated with Symantec's ACT! 4.0 contact manager, thus customer communications can be easily linked into ACT!'s customer record and history features. Voicemail messages are saved as wave files and can be replayed at any time. Thus, no important detail from a customer's message need be overlooked or forgotten.
Complete Fax on Demand
TalkWorks PRO 2.0 gives small business professionals the ability to provide their customers with round-the-clock information, completely unattended, with fax on demand. Customers can have quick and secure access to information by calling into TalkWorks PRO 2.0 and having requested documents faxed back to them. Directions, product information, or specific files set up for availability upon request can be accessed from TalkWorks PRO 2.0. A customer can call in, request information and have it faxed directly back to them simply and efficiently. The fax on demand feature in TalkWorks PRO 2.0 helps ensure that no call need go unattended whether or not someone is available to personally answer the phone.
Complete WinFax Capabilities
TalkWorks PRO 2.0 contains full WinFax PRO capabilities, providing the user Symantec's industry-leading fax solution. Small businesses can look more professional by sending laser-quality faxes easily and reliably. Mobile users can be notified via pager or PCS cell phone as soon as an important fax arrives. They can even have faxes automatically forwarded to another fax number or an e-mail address.
TalkWorks PRO 2.0 automatically distinguishes between faxes and voice calls reducing the need for extra phone lines, thus saving the small business money and hassle. Both types of messages are logged accordingly. If a call is manually answered and it turns out to be an incoming fax, the user can simply hit the Receive Fax button and hang up. The fax is received and logged as if the user never picked up the phone.
Pricing and Availability
TalkWorks PRO 2.0 will be available August 24, 1998 and have an Estimated Street Price of $169.
TalkWorks PRO 2.0 requires a Pentium PC, Windows95, Windows 98 or Windows NT 4.0 requiring 16MB RAM, and a compatible voice/fax modem. Strongly recommended are sound card, speakers and microphone.
Symantec is the world leader in utility software for business and personal computing. Symantec products and solutions help make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information on the company and its products can be obtained at www.symantec.com.
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