Cupertino, Calif,. - March 23, 1999 - Symantec Corporation (Nasdaq: SYMC) announced today that its pcANYWHERE32 v8.0, the market-leading remote productivity product, can now be integrated with Remedy's Action Request (AR) System, the foundation technology for all Remedy applications, to provide secure and reliable remote help desk support.
The integration of pcANYWHERE32 with Remedy's Help Desk application significantly improves help desk and end-user productivity by allowing fast, seamless remote access to the end user machine from within the help desk application. Once connected, the help desk professional can quickly troubleshoot and fix the user's machine and allow the end user to continue working with limited downtime. The remote access capabilities coupled with the AR System will also facilitate the delivery of training materials and deployment of pre-configured software updates to many users at once. In addition, help desk agents will be able to manage LANs, WANs, and enterprise-wide information systems with a single, consistent interface.
Gartner Group estimated in its report, "Lowering Help Desk Costs with Remote Control Tools," that during a three year period remote-control tools can lower annual help desk costs by 6 to 13 percent. Companies can further lower their help desk costs by leveraging pcANYWHERE's remote access with the AR System's central management and electronic distribution capabilities.
Integrating pcANYWHERE32 and the AR System is a simple process that utilizes an interface program designed to create and launch remote data objects using the name or IP address of the remote user's computer. If an IP address is unavailable, the program scans the network for available TCP/IP hosts to connect to. Once the remote data object is launched, pcANYWHERE32 takes over, performing the task of connecting the help desk professional's PC to the remote user's computer. After the connection is made, the help desk professional can use the help desk software to troubleshoot the remote system as though he or she were physically at the remote user's PC.
"pcANYWHERE32 is the perfect product to be integrated with Remedy's AR System. These products, together, can enhance help-desk administrators' effectiveness by giving them a secure and reliable way to easily access users' systems from anywhere," said Christopher Calisi, vice president of Symantec's Remote Productivity Solutions Business Unit.
"The integration of Remedy's Help Desk application with Symantec's pcANYWHERE32 product enables help desk agents to decrease overall time to resolution of end user problems," said Mark Buckallew, Remedy Product Partners Program manager. "By selecting a Remedy Product Partner such as Symantec, customers are assured that the integration has been developed, documented, successfully deployed at a customer site, and that Symantec supports the integration. It is a pleasure to work with companies such as Symantec to offer customers more choices of integrated, complementary products for their AR System solutions."
Pricing and Availability
pcANYWHERE32 v. 8.0 is available for an estimated retail price of US $169.99 for a two computer (host and remote) license and is available now through Symantec's authorized channels. Symantec Corporation supports pcANYWHERE and its integration with the Remedy AR System. E-mail technical support questions to email@example.com. Remedy Corporation supports the AR System.
This integration solution requires pcANYWHERE32 v7.5 or greater for each help desk and end user; AR System 2.0 or greater; and a minimum 486-based workstation with 8MB of RAM.
About Remedy Corporation
Remedy is the leading provider of adaptable enterprise applications and complete solutions for IT Service Management, Customer Relationship Management and Employee Workplace Automation. More than 6800 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor when ranked by number of deployed sites. More than 60% of the Fortune 100 companies use Remedy products. Remedy solutions are deployed on the Web or on client/server systems in a matter of weeks, not years. Remedy, its partners, and its customers can quickly adapt the robust out-of-the-box functionality of Remedy solutions as business requirements change. This helps organizations establish a competitive advantage by responding rapidly and cost effectively to opportunities. More information on Remedy, its products and services is available on the company's Web site at www.remedy.com.
Symantec is the world leader in utility software for business and personal computing. Symantec products and solutions help make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information on the company and its products can be obtained at www.symantec.com.
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