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Symantec Data Recovery Service Helps Businesses Recover From Disasters

Safely Repairs PC/Macintosh Disks and ACT!/Q&A Databases, Restores Data From Backup Archives

Cupertino, Calif. June 7, 1999 - Symantec Corporation (Nasdaq: SYMC), the world leader in utility software for business and personal computing, today announced its Data Recovery Service, a service that helps businesses recover from disasters, has been instrumental in assisting customers combat the CIH virus. The Symantec Data Recovery Group safely repairs PC and Macintosh disks as well as ACT! and Q&A Databases, and restores data from backup archives. The group's fee-based services are available to individual users and small to large-sized companies. Services are open to Symantec as well as to non-Symantec customers.

"Like all Symantec products and services, the Symantec Data Recovery Group was designed to help ensure a safer computing environment for businesses. By effectively recovering data for organizations, the Data Recovery Group serves as a lifeline that preserves the critical information at the foundation of any successful business," said Mike Gelardi, Product Manager.

The Symantec Data Recovery Group continues to help businesses salvage drives that have been attacked by the W95.CIH virus, often referred to as the CIH or the Chernobyl virus. Since Chernobyl's payload triggered on April 26, 1999, the Symantec Data Recovery Group has combined its extensive knowledge of file systems with powerful disk editing utilities to enable 55 companies to restore data that was thought to be unrecoverable because of infection by the virus. While other data recovery companies often charge thousands of dollars for repairs, the Symantec Data Recovery Group provides the most effective recovery services at the lowest price, with an average data recovery rate of 90 percent or higher and an average charge of $400 or less.

The Eugene, Oregon-based Symantec Data Recovery Group is staffed by full-time Data Recovery Technicians. Its PC Data Recovery Services team works with the most popular PC file systems, including DOS, Windows 3.x, OS/2 (FAT only), Windows 95/98 (FAT or FAT32), and Windows NT (FAT only). The PC team services IDE, SCSI, RLL/MRM, and laptop hard disks as well as Iomega Zip/Jaz and other removable disks. The Symantec Macintosh Recovery Services team works with MacOS Standard and Extended File systems, and services IDE, SCSI, and laptop hard disks as well as Iomega Zip/Jaz and other removable disks.

The Symantec Data Recovery Group also repairs databases damaged by power outages or machine failures. The group services Q&A Databases as well as ACT! 2.0, 3.0, and 4.0 databases. Also offered is an ACT! Database Login/Password Disclosure and a Q&A Database User/Password Disclosure to reveal lost login/password information.

The Backup Restoration Service restores critical archived data from various media, including diskette, tape cartridge, removable disk, and CD-ROM. Restoration is possible for backups made using the most popular backup software programs, including Central Point Backup for DOS/Windows, MS DOS 3.3/5.0 Backup, MS Backup DOS/Windows, MS Backup Windows 95/98, Fastback for DOS/Windows, and Norton Backup for DOS/Windows.

For more information on Symantec Data Recovery, including pricing and service information, visit or call 541-984-7910.

About Symantec
Symantec is the world leader in utility software for business and personal computing. Symantec products and solutions help make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information on the company and its products can be obtained at

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