CUPERTINO, Calif. – Nov. 22, 1999 - Symantec Corp. (Nasdaq: SYMC) today announced the Symantec Millennium Action Response Team (SMART), a comprehensive, worldwide program designed to provide real-time help to organizations with Y2K-related issues. In the event of a Y2K crisis, SMART provides corporations with easy access to expertise from the Symantec AntiVirus Research Center (SARC) and Symantec's award-winning customer support organization, as well as extensive information about Symantec's external and internal Y2K compliance initiatives.
"With the SMART program, customers have a comprehensive solution to a variety of threats that may surface during the transition period to January 1, 2000," said Dana Siebert, executive vice president of Worldwide Sales, Marketing and Services at Symantec Corporation. "SMART offers customers peace of mind because they are allied with a powerful partner who can provide expertise during this critical time."
To help customers better understand the wide variety of Y2K issues and the appropriate responses, Symantec has made an extensive library of relevant data available through its SMART web site at www.symantec.com/y2K/y2K.html. This one-stop resource center offers valuable information regarding Symantec's Y2K-compliant software and testing criteria as well as answers to frequently asked questions related to Y2K preparedness. In addition, customers can quickly view a list of known malicious Y2K threats and hoaxes, access a virus activation calendar, and reference Symantec's virus definition release schedule. The SMART web site is available now.
In addition to Y2K compliance issues, Y2K viruses, worms, and other malicious code represent an even more significant threat to system uptime and user productivity. Symantec has made it easier for organizations to take advantage of the unequaled expertise of SARC researchers and engineers. To ensure that customers worldwide have immediate and uninterrupted protection against all virus threats, SARC staff will be augmented during the Y2K weekend. This enhanced SARC staff will maintain an around-the-clock work schedule during the transition to the new year so that regardless of the day, hour, or volume of threats, Symantec anti-virus experts will respond to virus crisises immediately.
Even during the holiday period, should a virus strike, customers can submit a virus sample through the exclusive Scan and Deliver feature of Symantec products or by direct e-mail submission. Symantec experts will analyze the virus and send a swift response. Because Y2K threat control is part of Symantec's Anti-Virus Research Center's ongoing support, there is no need to pay additional support costs or sign up to maintain current protection.
As part of the SMART program, Symantec's award-winning support organization will be on standby to provide greater levels of assistance to more consumer and corporate customers during the critical period surrounding the millennium changeover. The expanded support team is prepared for Y2K-related issues of all levels of complexity, including viruses and hoaxes as well as non-compliant software issues. Additionally, corporate support customers with Platinum and NAVSolution contracts will be provided 24x7 access to service engineers and have the option to receive proactive bulletin updates to assist in meeting their critical business needs. Customers are also encouraged to visit Symantec's support website at, www.service.symantec.com to learn more about Symantec's subscription support services or to subscribe to Symantec's proactive Y2K internet communications tool, Live Advisor.
In addition to easing the Year 2000 transition through unparalleled service and support, Symantec also offers corporations a family of problem-solving solutions to help resolve Year 2000 issues. With products such as Norton AntiVirus, Norton 2000, pcAnywhere, and Norton Ghost organizations have a complete toolset for assessing Y2K preparedness as well as for providing Y2K remediation and protection‹all from the market leader in anti-virus, remote control, and systems utilities solutions.
Symantec is a world leader in Internet security technology and technology solutions that help companies manage and support workforces that use laptop computers and other mobile devices.
The company is a leading provider of software products for the consumer market and is rapidly growing its presence as a provider of solutions to enterprise organizations
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