CUPERTINO, Calif. - July 7, 2000 - Symantec Corporation (Nasdaq:SYMC) today announced that BMW South Africa has chosen pcAnywhere, the leading solution for remote troubleshooting and helpdesk support, to support its countrywide dealer network. Symantec worked with AVS, a Symantec Corporate Partner, to secure the sale.
IT professionals worldwide use Symantec's pcAnywhere for remote troubleshooting and help desk support, and for providing connectivity for remote and mobile users. This proven, comprehensive solution lets users connect to any computer anywhere and operate it as if they were there. IT professionals can more quickly identify and resolve user problems without traveling to the remote machine.
"Our dedicated 64KB-bandwidth network connects about 100 dealerships across South Africa, while various applications provide them with essential client information at their own desktop," said Attie Wilcock, technical infrastructure and application support for marketing systems manager at BMW. "Previously, our central support center could only solve IT problems on site, a costly process for nationwide support. After weighing several software solutions, we found pcAnywhere to be the most cost-effective product."
"pcAnywhere is a powerful solution for providing effective support," said Jako Voges, Symantec marketing manager for the Middle East and Africa. "Because IT professionals can manipulate the remote PC directly, they can experience the problem first-hand. This speeds troubleshooting and gives them full control of the remote computer for problem resolution while the user is on the line."
pcAnywhere is the industry leader in remote control and file-transfer solutions. This award-winning product delivers comprehensive, secure, and reliable remote support capabilities. IT professionals can use pcAnywhere to take control of remote servers, users' desktop computers and mobile laptop computers over the network. As a result, they can diagnose and solve problems without physically touching the computer and without leaving their desks. This remote control capability dramatically reduces support costs and saves time by eliminating the need for support staff to travel to remote locations to fix problems.
AVS has more than 10 years' experience in the area of content security. It has partnered with the world's leading content security vendors making AVS the content security specialists in southern Africa. Its primary strength lies in its 24x7 local telephone and on-site support.
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com.
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