CUPERTINO, Calif. - Sept. 5, 2001 - The Association of Support Professionals (ASP) announced that, for the fourth year in a row, Symantec's global Web-based customer support site has been named one of the ten best Web support sites of the year. Symantec's site provides customers with quick and easy answers to their technical questions, as well as access to troubleshooting tools.
While Web-based support sites can reduce telephone traffic and cost per troubleshooting transaction, customers often become frustrated if they can't quickly and easily find the answers they are searching for. The Association of Support Professionals strives to recognize companies that successfully overcome the challenges inherent in Web-based support. Their annual "Ten Best Web Support Sites" project recognizes those companies that have gone above and beyond in a number of categories including overall usability, content quality and interactivity.
A panel of 41 judges used a quantitative scoring system to assign a numerical score of zero to four to a series of 25 questions. Each site was scored in terms of the quality of its navigation, knowledgebase content, interactive features, personalization, and success at overcoming major development challenges.
"We're honored to once again be included on ASP's list, and to be the only company that's been included all four years of the award's existence," said Greg Sanders, senior manager for Symantec's Global Strategic Services team. Symantec's award-winning site is located at www.service.symantec.com.
Symantec, a world leader in Internet security technology, provides a broad range of content and network security solutions to individuals and enterprises. The company is a leading provider of virus protection, firewall and virtual private network, vulnerability management, intrusion detection, Internet content and e-mail filtering, remote management technologies and security services to enterprises around the world. Symantec's Norton brand of consumer security products leads the market in worldwide retail sales and industry awards. Headquartered in Cupertino, Calif., Symantec has worldwide operations in 37 countries. For more information, please visit www.symantec.com.
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