CUPERTINO, Calif. - Sept. 5, 2001 - Symantec Corp. (Nasdaq: SYMC) today united its breadth of expertise to combat blended Internet security threats with a unique combination of solutions, services and response capabilities. Providing customers with comprehensive, global, 24X7 Internet security expertise, Symantec has unveiled Symantec Security Response - a team of dedicated intrusion experts, security engineers, virus hunters and global technical support teams that work in tandem to provide extensive coverage for enterprise businesses and consumers.
Blended Internet security threats, such as W32.Sircam.Worm, CodeRed and CodeRed II, illustrate how individual security categories have merged, so that it is no longer the threat of individual viruses, exploits, or vulnerabilities, but the combination of those security threats that will be used to attack businesses and destroy assets. Symantec Security Response provides thorough analysis of each component of the Internet security threat and how the threats work together, while at the same time providing recommendations on how best to protect against them.
"With threats to information systems coming from all sides and growing in number and complexity, it's important to choose a security partner that not only offers a breadth of products and services, but also knows how to combine its solutions to deliver the expertise and response time to combat all types of security threats," said Gail Hamilton, executive vice president, Product Delivery and Response for Symantec. "Symantec and its business partners provide the industry's widest range of integrated Internet security solutions and services to help organizations and individuals around the world."
Symantec Security Response: Research Centers
The research centers of Symantec Security Response, which are active 24 hours a day, seven days a week, are focused on collecting and analyzing the latest malware threats such as viruses and worms, as well as network security threats and vulnerabilities. When a new threat or vulnerability is discovered, Symantec Security Response experts provide rapid emergency response, focusing on communication with customers and delivery of security updates for Symantec security products.
To ensure that customers are utilizing the most recent technologies available for addressing security issues, Symantec Security Response experts assist in the development, and leverage Symantec's sophisticated back-end product architecture. This architecture allows users to receive the latest security updates - including virus definitions, intrusion detection signatures, vulnerability policies and templates and filtering lists - automatically in the event of a new security threat outbreak. LiveUpdate technology simplifies and speeds the process of receiving and implementing security updates for Symantec's security product offerings at the server, gateway and desktop levels
Symantec Security Response researchers represent a cross-section of many of the most highly regarded security experts in the industry. Research centers are located around the world including North America, Asia, Australia and Europe.
Symantec Security Response: Technical Support
With more than 300 experts in Internet security, desktop and network management, as well as Symantec's complete product solutions, Symantec's global technical support team is available 24 hours a day, seven days a week. Symantec's technical support experts provide customers with information on product implementation and usage, as well as countermeasures and identification tools for new threats.
Symantec maintains centralized support facilities throughout the world to drive rapid response to complex queries. Support is available in multiple languages including Dutch, English, French, German, Italian, Japanese, Korean, Mandarin, Portuguese and Spanish.
Through global technical support and international research centers, Symantec Security Response ensures customers that their security systems are optimized while providing them up-to-the-minute information and advice regarding emerging security threats.
Symantec Security Response: Communication Methods
Symantec Security Response not only provides time-sensitive security advisories using Web updates, but also alerting services, technical support, and media alerts. Symantec Security Response is dedicated to educating the general public about key security threats and trends through published white papers and through speaking engagements worldwide. Additionally, newsletters and guidelines are available through e-mail and the worldwide Web at http://securityresponse.symantec.com.
Symantec Breadth of Products and Services
Symantec and its network of business partners offer the broadest array of products and services of any security company - including virus protection, intrusion detection, vulnerability management, content filtering and firewall/VPN solutions, as well as managed security and professional services.
Symantec Security Services provides information security solutions that incorporate best-of-breed technology, security expertise, and global resources to help enable e-business success. Through its four service families, Symantec offers industry best practices, expert implementation, proactive monitoring and management, and security education. Consulting Services provides professional security assessments and planning to help organizations protect business-critical assets. Implementation Services delivers effective deployments of advanced security technologies. Managed Security Services provides outsourced solutions for the management and monitoring of security systems. Education Services offers the knowledge to develop internal security skills and resources.
In addition, Symantec's partner program provides enterprise partners - such as proven Internet security experts, value-added resellers and other channel partners - with the expertise and resources necessary to plan, implement and manage complex security architectures for their customers using Symantec solutions.
Symantec, a world leader in Internet security technology, provides a broad range of content and network security solutions to individuals and enterprises. The company is a leading provider of virus protection, firewall and virtual private network, vulnerability management, intrusion detection, Internet content and e-mail filtering, remote management technologies and security services to enterprises around the world. Symantec's Norton brand of consumer security products leads the market in worldwide retail sales and industry awards. Headquartered in Cupertino, Calif., Symantec has worldwide operations in 37 countries. For more information, please visit www.symantec.com.
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