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BMC Software and Symantec Partner to Advance Business Service Management

The Integration of BMC Software's Business Service Management Solutions and the Symantec Security Management System Will Improve Security Management from a Business Perspective

NEW YORK - Oct. 15, 2003 - At the BMC Software Forum in New York City, BMC Software, Inc. [NYSE: BMC], a leading provider of enterprise management, and Symantec Corp. [NASDAQ: SYMC], the world leader in Internet security, today announced that Symantec is BMC Software's Foundation Partner for Security as part of their Business Service Management (BSM) strategy. Through the alliance, the two companies are working to integrate the IT Service Management solutions from Remedy®, a BMC Software company, with Symantec Incident Manager. In the second phase of the integration, BMC Software and Symantec plan to integrate BMC Software's Service Impact Manager with Symantec Incident Manager and Symantec Enterprise Security Manager to further meet customers' security needs.

BMC Software's BSM strategy enables customers to change the way they do business- to begin managing IT from a business perspective. It allows customers to understand and predict the impact of technology changes on the business, and conversely, understand how changes in the business impact the IT infrastructure.

The Remedy IT Service Management suite automates service-related business processes and optimizes IT service and support by measuring IT effectiveness and prioritizing IT support activities based on customer relevant levels of service, instead of using IT component level metrics. Symantec Incident Manager correlates security events from disparate security products across protection technologies from many vendors, including antivirus, firewall and intrusion detection, to identify incidents in real time and coordinate response actions throughout the entire incident lifecycle.

"Symantec and BMC Software share the same goal of helping our customers manage the complexity of their security environment and maximize their IT infrastructure," said Gail Hamilton, executive vice president, Symantec. "Working together, Symantec and BMC will bridge security management and IT service desk organizations so that we can offer our customers unparalleled coordination in the remediation of security incidents."

Initially, the BMC Software and Symantec collaboration will provide seamless trouble-ticketing, remediation guidance and IT workflow management for security incidents, enabling customers to reduce risk and control costs by quickly identifying and responding to security incidents in a more targeted fashion.

"At UBS, it is our goal to get all of our events, including security, into our service monitoring platform," said Franz Blaser, head of IT Systems Management Engineering, UBS AG. "We like the idea that the BMC and Symantec solution is open to integration of security events from our homegrown security applications and that we can achieve real-time integration with our service desk."

Beyond the initial integration phase, BMC Software and Symantec plan to deliver a security-aware business services management solution through the integration of BMC Service Impact Manager and Symantec Incident Manager and Symantec Enterprise Security Manager. The solution will enable customers to understand how security risks impact the business and manage potential risk through proactive policies based on business services. It will also be designed to manage actual risk via real-time monitoring integration that combines IT resources, security incidents and business services.

"Partnering with Symantec allows us to enrich our own identity management security offering with Symantec's industry-leading solutions to offer our customers enterprise security management integrated into a broader service management solution," said Dan Barnea, senior vice president of Research and Development, BMC Software. "As our BSM Foundation partner for Security, Symantec enables us to deliver the comprehensive service management solutions focused on the security imperatives that our customers demand in today's enterprise environment."

About Business Service Management
Business Service Management (BSM) is BMC Software's approach for enabling companies to manage their IT infrastructure and services from a business perspective. BSM enables companies to understand and predict the impact of technology changes on the business, and conversely, how changes in the business impact IT, resulting in improved customer service and business performance. For additional information on BSM, visit

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit

About Symantec
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at

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Symantec, the Symantec logo, VERITAS, and the VERITAS logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and certain other countries. Additional company and product names may be trademarks or registered trademarks of the individual companies and are respectfully acknowledged.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. ©2003 BMC Software, Inc. All rights reserved.