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Symantec Keeps E-mail Secure and Available for Advantage Sales and Marketing

Agency Cuts Storage Costs by 60 Percent and Saves Nearly $3 Million in Improved Employee Productivity

CUPERTINO, Calif. -- Jun 21, 2006 -- Symantec Corp. (NASDAQ: SYMC) today announced that Advantage Sales and Marketing (ASM) is using Symantec Enterprise Vault content archiving with Symantec Brightmail AntiSpam to secure and manage e-mail communications. Symantec helps ASM ensure reliable e-mail service for a growing number of employees, minimize the expense and annoyance of spam, reduce capital and operating expenses for its e-mail infrastructure, and accommodate the communication needs of its increasingly mobile workforce.

A leading marketing and sales firm specializing in consumer packaged goods, ASM represents more than 1,200 clients, including Unilever, Quaker, Johnson and Johnson, Gillette, and SC Johnson. Since its establishment in 1988, the agency has acquired 30 different companies, making it one of the fastest growing sales and marketing agencies today. The company's IT department recognized the need to create one centralized e-mail system that unified the corporation -- merging 30 different e-mail systems serving its 3,200 corporate employees.

In designing a new e-mail system, ASM focused on three components critical to success: making e-mail accessible while containing its storage costs, seamlessly integrating all users together, and controlling spam. "What it all comes down to is cost and capabilities," says William Hiatt, national technology director, Advantage Sales and Marketing. "Our e-mail is more than just business-critical -- it's the lifeblood of ASM's communication."

Enterprise Vault Reduces Storage Needs and Drives Down Costs
Effective e-mail storage space has become a major concern for ASM. The average employee mailbox at ASM is more than one gigabyte because many of its users transmit large file attachments, such as high-resolution graphics. Prior to implementing Enterprise Vault, ASM had to purchase additional storage hardware to accommodate its exponential e-mail growth. By consolidating e-mails into a single online archive, Enterprise Vault has helped eliminate the need for additional costly storage hardware, while reducing the burden on ASM's Microsoft Exchange(TM) servers.

Enterprise Vault uses Single Instance Storage functionality, which prevents the software from saving multiple copies of the same e-mail in the archive. By saving only one copy of an e-mail or attachment, rather than of storing every copy that is sent back and forth, Enterprise Vault has helped reduce ASM's storage needs by 90 percent and enabled the company to save 60 percent on hardware and software acquisition costs for its e-mail solution. With Enterprise Vault, the agency purchased three e-mail servers in 2005, instead of the eight it would have otherwise needed.

Offline Accessibility and Transparency to Users
ASM's highly mobile sales force requires e-mail access even when employees are not connected to the network. Enterprise Vault's Offline Vault feature allows ASM's mobile users to access a local compressed copy of their archived data when they are working offline. When users reconnect to the network, their data is automatically synchronized to the network and all changes are captured.

"One of the best features of Enterprise Vault is that it archives e-mail seamlessly to the end user," says Hiatt. "With Enterprise Vault, archived e-mail messages remain visible in the user's mailbox, appearing with a vault icon instead of the usual envelope icon. They simply double-click on the message and it opens. Most users don't even realize they're accessing the archives."

Symantec Brightmail AntiSpam Saves the Equivalent Cost of 83 Full-Time Employees
In addition to making e-mail integrated and accessible to users while containing storage costs, ASM needed to control spam. Spam has previously clogged the network with worthless data and represented millions of dollars in lost productivity. In 2005 alone, 82 percent of the e-mail messages ASM received were spam. "Assuming that it takes an average user five seconds to delete each spam message, we lose 156,000 hours of productivity a year -- the equivalent of 83 full-time employees," explains Hiatt.

With an accuracy rate of 99.9999 percent, ASM has found Symantec Brightmail AntiSpam effectively blocked 142 million spam messages in 2005 with virtually no false positives. "The solution now saves us nearly $3 million a year in employee efficiency," adds Hiatt. "If you include the increased processing bandwidth and disk storage, the savings are even greater."

Symantec Enterprise Messaging Management
Symantec Enterprise Messaging Management Symantec is the first company to deliver complete, end-to-end Enterprise Messaging Management capabilities, keeping messaging systems and data both secure and readily available. Symantec Enterprise Messaging Management provides industry-leading products and services designed to help eliminate unnecessary costs by reducing large volumes of unwanted spam, stopping viruses and worms, automatically managing the lifecycle of older messages through archiving, and by helping to keep customers' communications infrastructures resilient against failure.

About Symantec
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at

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