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Symantec Helps Copley Press Enhance Application and Data Availability and Reduce Storage Costs

Leading Newspaper Publisher Improves Operational Efficiency Using Symantec Solutions

CUPERTINO, Calif. – September 26, 2006 – Symantec (Nasdaq: SYMC) today announced that Copley Press is using Symantec’s Veritas CommandCentral Storage, Veritas NetBackup, Enterprise Vault, and Live State Recovery to streamline its IT operations by improving storage utilization rates, enhancing the reliability of data protection and increasing information and application availability. With Symantec, Copley Press has reduced server recovery time from eight hours to one hour – representing an 87 percent improvement in server restoration and a 94 percent decrease in staff costs for server restoration. Symantec software has also enabled Copley Press to save an estimated $10,000 per terabyte by enabling more efficient storage allocation.

With more than 4,000 employees, Copley Press owns 10 daily newspapers, including the San Diego Union-Tribune, and nine weekly newspapers. The company also owns the Copley News Service, a full-service news syndicate with bureaus in California, Illinois, Washington, D.C., and Mexico.

With the proliferation of digital media and the fast-changing nature of newspaper publishing, Copley Press executives and staff rely on business intelligence applications to help them leverage opportunities in advertising, marketing, and editorial direction to stay competitive. Reliability and availability of the company’s business intelligence application and other services are critical to helping Copley Press grow its business. At the same time, the company is compelled to reduce IT overhead and storage costs, despite an annual data growth rate of 100 percent.

“Symantec’s solutions have enabled us to really streamline our operations by improving the availability of our applications and increasing data protection. Before we implemented Symantec, the heavy demand for our custom business intelligence application was resulting in significant downtime,” says Brad Storey, director of IT infrastructure, Copley Press. “It would frequently take one or two IT staff members up to two days to reconstruct application, data, and server configurations. With Symantec, we can now restore servers in one hour—greatly improving the continuity of our operations and maximizing opportunities for business users to build revenue.”

Boosting Storage Management and Visibility

Previously, storage capacity for Copley’s business intelligence data had reached its limit and data growth had reached 100 percent annually. Copley implemented CommandCentral Storage in 2006 to improve storage utilization rates and configure, provision, and bring storage online more quickly and cost-effectively. Using CommandCentral Storage, Copley has significantly improved its enterprise storage utilization through more effective storage resource allocation, resulting in cost savings of approximately $10,000 for every terabyte of storage they can delay purchasing.

“We are always looking for ways to maximize our resources and minimize costs to stay competitive. From an IT perspective, CommandCentral helps us take control and minimize the complexity of the data center. It automatically discovers our entire network infrastructure and maps all devices to show storage that is available, allotted, and used,” says Storey. “Now we have better visibility into our storage usage and capacity, enabling us to add storage only when we need it and avoid making unnecessary hardware expenditures.”

Improving Email Reliability and Availability

Copley Press also uses Symantec Enterprise Vault at its corporate headquarters to simplify email management and reduce the cost of managing its messaging infrastructure. As the size of employee mailboxes continued to grow, users were increasingly relying on .PST files to save their email. The company needed a more reliable archive then using .PSTs. PST archives residing on users’ hard disks were difficult to search and were sometimes lost, as was the case when an executive’s hard drive became corrupted. With Enterprise Vault, Copley Press was able to easily locate and migrate all the existing .PST files into an archive repository on more cost-effective secondary storage. “Despite the rapid growth in email messages and mailboxes, Enterprise Vault has helped us improve reliability and performance while enabling users to more easily access and search their email archives,” adds Storey.

Accelerated Backup and Recovery at a Fraction of the Cost

To improve reliability and minimize data loss, Copley Press implemented Symantec LiveState Recovery, which captures the entire live state of its servers in one easy-to-manage file without any disruption in user productivity or application use. With LiveState, the company’s IT staff can restore an application server in less than one hour, as opposed to days. “We’ve reduced the cost of staff time for restoring a server by 94 percent—from $1,200 per incident to only $75” notes Storey. “LiveState Recovery paid for itself with its first use.”

Veritas NetBackup provides Copley Press with reliable overall data protection, including reliable backup and restore capabilities. “We truly rely on NetBackup and have used it to restore data at some very critical times, enabling us to meet our deadlines without disruption,” concludes Story. “In a rapidly changing industry like ours, that kind of reliability delivers peace of mind.”

About Symantec

Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at www.symantec.com.

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