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Esurance Protects Customer Data at the Endpoint with Symantec Data Loss Prevention

Leading Auto Insurer Prevents Unauthorized File Copying to USB Drives

CUPERTINO, Calif. – Mar. 4, 2009 – Symantec Corp. (Nasdaq: SYMC) today announced that Esurance, a leading personal auto insurance company, is using Symantec Data Loss Prevention to detect and block unauthorized file transfers to USB drives, and monitor email and web traffic for sensitive customer data such as credit card numbers and Social Security Numbers. Symantec Data Loss Prevention also helps Esurance demonstrate compliance with federal regulations including the Gramm-Leach-Bliley Act (GLBA) and Payment Card Industry Data Security Standard (PCI DSS).


Headquartered in San Francisco, Esurance is a direct-to-consumer insurance company serving approximately 500,000 customers in 30 states. The company combines web technology and industry expertise to offer auto insurance coverage with 24/7 customer service and claims handling through its 12 regional offices across the United States. Esurance also has over a hundred work-at-home representatives who handle sales and service for the company. This effort has been well-received by Esurance associates in the program, and allows the company to staff appropriately to meet the 24/7 service expectations of its customers. With a distributed network of associates across multiple locations, Esurance strives to have maximum data security wherever its associates are located.


Symantec Data Loss Prevention helps Esurance reduce the risk of data loss and protect sensitive customer data wherever it is being used or stored. Esurance has a mobile workforce that uses a variety of removable media devices that can be more vulnerable to security threats. Protecting data at the endpoint is especially critical for the company.


“We needed a comprehensive data loss prevention solution that would enable us to prevent unauthorized copying of files to USBs, CDs, and other portable hardware,” says David Aflak, senior manager of network operations, Esurance. “Symantec gives us visibility into USB usage across endpoints, including laptops and remote systems, without interfering with the activities of our business users.”


Symantec Data Loss Prevention monitors and blocks endpoint activity that violates data security policies. For example, if an employee tries to copy a file to a USB drive in violation of a company policy, the attempt is blocked and the employee receives a pop-up message box indicating that they have violated a data security policy, providing real-time employee education.


“The set of products in the Symantec DLP suite was built from the ground up to work together, so we can implement security policies and procedures once, continuing to use them as we expanded our data protection efforts,” says Aflak. “We were able to start at the endpoint - the most critical area for us – and quickly move to email and web monitoring and prevention. This saved us considerable time.”


About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.


About Esurance®

Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select online agents. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free coverage with 24/7 customer service and claims handling at competitive prices.


Through Esurance’s Web site, www.esurance.com, customers can get instant quotes, view comparison quotes, buy an Esurance policy, and print their proof of insurance card— all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.


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