MOUNTAIN VIEW, Calif. – December 16, 2009 – Symantec Corp. (Nasdaq: SYMC) today announced that the Renault F1 Team is using Symantec Business Critical Services (BCS) to help reduce costs associated with its IT environment and maximize system uptime and availability . Through BCS – Symantec’s premium support offering – Symantec has helped Renault F1 minimize the risk of unplanned system downtime and empower their IT staff to focus on strategic business initiatives that are essential for running their business.
The Renault F1 Team was formed in 2002 with the sole purpose of winning the FIA Formula One World Championship with a 100 percent Renault car. With more than 600 employees and 30 IT staff, Renault F1 has deployed a number of archiving, business continuity, data protection, security and systems management software products from Symantec, helping the company save $2.5 million USD in tangible, measured cost-savings. Renault F1utilizes BCS for rapid, personalized access to deep technical expertise on these Symantec solutions. Additionally, BCS provides Renault F1 with a portfolio of proactive services and notifications that minimize the possibility of system outages, coupled with regular account reviews and an onsite presence that enable them to maximize the benefits obtained from their Symantec solutions.
“When Symantec technologies became critical to our business, that’s when we needed Business Critical Services,” said Graeme Hackland, CIO, Renault F1 Team. “They are an integral part of my IT group and the benefits of our relationship with them have been proven time and time again over the years. Whenever we consider new IT initiatives, we bring those to Symantec Business Critical Services for their guidance to ensure there are no unexpected issues.”
Symantec’s expanded Remote Product Specialist offering within BCS now includes support for its storage and availability products, which is beneficial for Renault F1 since it has more than 15 different Symantec technologies and services in use. Previously only offered for Symantec’s security portfolio, dedicated Remote Product Specialists are now available for all currently supported versions of Veritas NetBackup, Veritas Storage Foundation and Veritas Cluster Server and Enterprise Vault.
“We rely on Business Critical Services to ensure that our upgrades and refreshes of current Symantec technology deployments are successful,” said Hackland. “The Remote Product Specialist gives us a huge advantage in that we have one technical liaison to handle any issues quickly and efficiently. It is really the ‘fast track’ for a quick response.”
“As the market leader in security and storage management, Symantec understands the importance of data availability and security in our customers’ IT environment,” said David Hare, vice president of Symantec Enterprise Support Services. “The expanded Business Critical Services offering allows customers to leverage the deep technical expertise, including personalized and proactive support services of our advanced support engineers, to effectively manage and secure their information-driven enterprise.”
Symantec’s new pricing model for its BCS Advanced Access allows Renault F1 unlimited callers to its support teams for an annual flat fee. Since the Renault F1 Team travels throughout the world all year, they require a high level of support wherever they go. With this pricing model, Renault F1 receives priority call queuing directly to advanced line support engineers and Symantec’s most accelerated service level targets all for one low fee, providing the team with support both on the ground and at the track. Additional assigned or dedicated Business Critical Engineers and Business Critical Account Managers may also be added as needed.
With today’s challenging economic climate, organizations are focused on staying competitive and maintaining a high level of service, while at the same time dealing with reduced budgets and staff. In addition, the growing threat environment, sophisticated malicious attacks, and frequent outages have forced organizations in all industries to pay close attention to how they manage their overall IT risk. Through BCS, Symantec can better meet customer needs and deliver increased value by providing customers, such as Renault F1, with a simplified and flexible services portfolio.
Symantec Business Critical Services are currently available. Additional information can be found at: Business Critical Services: Advanced Access.
About Business Solutions from Symantec
Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.
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