Mountain View, Calif. – June 28, 2011 – Symantec Corp. (Nasdaq: SYMC) today announced it has been honored with two 2011 STAR Awards for Excellence from the Technology Services Industry Association (TSIA), the services industry’s largest association. Symantec Enterprise Support Services received the STAR Awards for Excellence in Value-Added Support and in Customer Commitment.
“Maintaining high availability, security and performance is critical for Symantec enterprise customers,” said David Hare, vice president, Enterprise Support Services at Symantec. “These awards validate our commitment to excellence in providing value-added support to help our customers secure and manage their information-driven enterprises. We are honored to receive this recognition by TSIA and our peers in the industry.”
The Excellence in Value-Added Support category recognizes an organization that successfully demonstrates its commitment on developing and delivering support offerings designed to help customers increase or accelerate the ROI of their technology. Symantec was selected for comprehensive proactive support services and in-depth expertise of Business Critical Engineers provided by Symantec Business Critical Services.
The Excellence in Customer Commitment category recognizes an organization that successfully demonstrates organizational commitment, alignment and focus around gathering and responding to customer feedback, issues and requests. Symantec was selected for delivering exceptional customer support responsiveness, integrated product supportability and proactive support services to keep Symantec enterprise customers up and running 24/7.
"CIOs and IT managers are struggling to simultaneously reduce IT management costs and improve overall service delivery, while redirecting IT resources to strategic projects that can impact top-line growth," said Elaina Stergiades, research manager, Software Support Services, IDC. "A higher level support services offering featuring proactive support deliverables, faster access to advanced engineers and initiatives demonstrating the ROI of IT solutions can help enterprises looking to optimize IT operations and improve performance throughout the IT environment."
Symantec was presented with the STAR Awards at the Technology Services World (TSW) conference in Santa Clara, Calif. TSW is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA.
“The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that exemplify and demonstrate exceptional innovation and leadership in the major disciplines of technology services,” said J.B. Wood, president and CEO of TSIA. “Symantec has clearly demonstrated its high-level commitment to delivering world-class results in the areas of Value-Added Support and Customer Commitment, and it was an honor to recognize them at our TSW event.”
Since 1990, the STAR Awards have become one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.
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The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.
Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.
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