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NortonLive Ultimate Help Desk Now Supports Small Business Owners

On-demand, 24x7 technology support from a trusted source now tailored for small businesses and home offices with up to 10 PCs

MOUNTAIN VIEW, Calif. – Aug. 31, 2011 – Norton by Symantec (Nasdaq: SYMC) today announced a Small Business Plan for NortonLive Ultimate Help Desk – a professional IT help desk service that supports a broad range of computing and digital devices commonly used at home or in the office. It offers resource-constrained small business owners an efficient and cost-effective alternative to in-person support services.


According to a Norton research study1, more than half of small business owners, 59 percent, have experienced some sort of malware in the past three years, and more than half of those owners, 51 percent, had to pay a professional technology consultant to repair their computers as a result. NortonLive Ultimate Help Desk offers small business owners an affordable 24x7 service from a trusted source to keep IT costs low and productivity high without having to leave the office for help.


“For years, owners of small and home-based offices have trusted Norton products to help with their computer security needs,” said Kevin Chapman, vice president and general manager, Worldwide Consumer Services, Symantec. “Now with NortonLive Ultimate Help Desk, small business owners can receive a level of support comparable to having their own IT person at the office, at a fraction of the cost. Our U.S. and Canadian-based expert technicians will resolve a broad range of commonly encountered technology problems, freeing business owners to focus on growing their businesses.”


NortonLive Ultimate Help Desk offers the Small Business Plan with unlimited support for a broad range of computer and digital devices including PCs, wireless routers, printers, scanners, smartphones, digital cameras, and more. The affordable service provides unlimited help and support for diagnosis and resolution of setup, security, performance, maintenance and data transfer problems – assisting just about anything connected to the PC. With every help desk subscription comes a one-time setup service that includes the NortonLive Easy Support Tool, a security assessment and PC performance tuning.


Pricing and Availability

NortonLive Ultimate Help Desk, which was recently recognized as a 2011 International Business Award Distinguished Honoree for customer service team of the year, is available in the U.S. and Canada. NortonLive Ultimate Help Desk comes in three subscription plans including the Personal, Family and Small Business Plans. The Small Business Plan covers up to 10 PCs, starting at US$99.99 per month with a one-time setup fee of US$149.99, or US$1,199.99 for the entire year (setup fee included). For more information, please visit: http://us.norton.com/nortonlive/ultimate-help-desk/sb.jsp.


NortonLive was founded with the vision of delivering convenient, affordable and secure technology support services to consumers and small businesses. In addition to Ultimate Help Desk, NortonLive also provides spyware and virus removal, expert software installation and services that boost PC protection and performance.


About Norton from Symantec

Symantec’s Norton products protect consumers from cybercrime with technologies like antivirus, anti-spyware and phishing protection-- while also being light on system resources. The company also provides services such as online backup and PC tuneup, and family online safety. Fan Norton on Facebook at www.facebook.com/norton and follow @NortonOnline on Twitter.


About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.


Note to Editors: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at http://www.symantec.com/news. All prices noted are in U.S. dollars and are valid only in the United States.


Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.


1 Norton by Symantec research study, June 2011


@Symantec