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Symantec Helps Partners Accelerate Profitability with New Managed Service Provider Strategy

Orlando, Fla. – IT Nation 2011 – November 10, 2011 – Symantec Corp. (Nasdaq: SYMC) today unveiled its Managed Service Provider (MSP) strategy, designed to make it easier and more cost effective for partners to deliver Symantec's market leading backup and security solutions as managed services. Symantec is committed to providing service providers with trusted solutions, flexible deployment options and innovative programs that enable them to differentiate their services, maximize opportunities and accelerate profitability.


Through new and expanded integration with leading remote monitoring and management (RMM) platforms and new cloud-based offerings, Symantec is helping partners more effectively deliver and manage multiple products and services while minimizing added overhead costs. Symantec’s MSP strategy also includes the ExSP Licensing Program, a pay-as-you go subscription licensing model designed for service providers, and a recently enhanced SMB Specialization program with benefits for service provider partners, including partner-specific technical support offerings.


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RMM Integration

Symantec Backup Exec 2010, Backup Exec 2010 for Windows Small Business Server, Symantec Endpoint Protection 12.1, and Endpoint Protection 12.1 Small Business Edition integrate with leading RMM platforms, including Kaseya, LabTech, Level Platforms, and N-able. In addition, partnering with Ireland-based Storage Online brings integration with the Backup Exec 3600 appliance to North America and Backup Exec monitoring to the European market. This integration allows Symantec partners to more easily deploy, monitor, and manage their customer’s backup and security solutions to reduce costs and deliver improved service to their customers.


Innovation in Cloud Security and Backup

Symantec Backup Exec 2010 now delivers new private cloud services to enable partner to backup and manage multiple customers through a single, secure Backup Exec console and provide integrated off-site protection through any partner infrastructure. Backup Exec private cloud services are free to customers and partners on maintenance today and is easily customizable so that it can be leveraged with or without RMM platform integration.


In addition, Symantec partners can leverage and tie Symantec cloud-based security and backup products into their existing MSP offerings. Symantec Backup Exec.cloud and Symantec Endpoint Protection.cloud are quick to set-up and can be managed through a single console hosted in the cloud by Symantec. For many smaller IT environments this is an optimal solution as it doesn’t require any added hardware investment and both partners and customers can benefit from Symantec’s subscription-based licensing model.


Partner Program Benefits

Symantec's ExSP licensing Program offers Symantec partners of all sizes the choice of buying Symantec software in a monthly subscription-based model, providing them with greater flexibility in how they deliver solutions to their customers. The program rewards service partners for their growth by reducing licensing costs as their volume of business increases. The Symantec ExSP Licensing Program is open to partners enrolled in Symantec’s Partner Program who are qualified service providers.


In addition, North American partners enrolled in Symantec's SMB Specialization program now have access to partner-only support providing them quicker access to more qualified technical support professionals. Symantec's SMB Specialization provides opportunities for SMB partners who display knowledge and experience in a solution area or market to drive predictable, profitable growth.


Quotes


“We’ve been hearing loud and clear that our partners want more opportunities when it comes to delivering services to their customers and we're committed to giving them more opportunities to grow their services businesses with Symantec. With Symantec's trusted solutions, flexible deployment options and innovative programs, service provider partners are empowered to differentiate their services, maximize opportunities and accelerate profitability.”
--Randy Cochran, vice president, North America Channel Sales, Symantec


“The introduction of the Symantec Backup Exec 2010 service module into Level Platforms' Managed Workplace 2011 R2 makes monitoring and troubleshooting our customer's backup infrastructure easier than ever. Our customers expect frequent and reliable backups that they can rely on, and this new tool is now an important part of our ability to deliver on those expectations quickly, effortlessly and with confidence.”
-- Andy Hanley, managed services technical lead, Blue Chip


“Symantec is a leader in backup and security solutions recognized around the world for the quality of their solutions for businesses of all sizes. Small and midsized businesses everywhere are turning to managed service providers to ensure the performance and security of their IT environments. Symantec clearly understands the dynamics of this marketplace and is poised to gain significant market share as a result of this new Managed Service partner strategy.”
--Peter Sandiford, CEO, Level Platforms


“The integration of Symantec Endpoint Protection and Level Platforms' Managed Workplace; enables TS TECH to spend more time on the client and less time navigating the Management Interfaces. The ability to view data from multiple systems on a single pane of glass will allow us to monitor more information at a higher quality in a smaller landscape, ultimately helping us service the clients quicker and with more accuracy. Finally, the integration of all this data in one location will increase the quality of our published reports we show and more value to our clients.”
-- Bruce Schorle, vice president & operations manager, TS TECH Enterprises, Inc.


Please visit the Symantec booth #219 at IT Nation for more information and demos.


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About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.


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