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Norton Launches Industry’s First Security Membership Offering

New Norton One Delivers Comprehensive Protection and Personalized Service Across Devices

MOUNTAIN VIEW, Calif. – Apr. 4, 2012 – Norton by Symantec (NASDAQ: SYMC) today released Norton One, the security industry’s first membership offering. In pilot since February, Norton One membership provides comprehensive protection across multiple devices, backed with a truly personalized experience and dedicated Norton One Advisors on hand to guide consumers every step of the way. Norton One provides simple, cloud-based management for protection across PCs, Macs, Android-based phones and tablets.


“With Norton One, we are making security simple for consumers,” said Janice Chaffin, group president, Consumer Business Unit, Symantec. “A Norton One membership gives our customers a level of attention far beyond that of a traditional security product with personalized, high-touch service and the assurance that all their devices are protected with one simple, integrated solution.”


A security membership provides consumers with a personalized experience, priority support, comprehensive care and exclusive benefits. In addition to delivering best-in-class core protection technologies across multiple devices, the Norton One membership delivers these specific key benefits:

  • Personalized Experience – Each Norton One membership is uniquely tailored to the member’s individual security needs, allowing for customized communications and an entirely personalized experience.
  • Priority Support – Members enjoy a high level of service including exclusive access to Norton One Advisors in an estimated two minutes or less and an Instant Call Back option allowing members to choose when and how they wish to be contacted. Norton One Advisors are dedicated to ensuring that members get the most out of their membership and that their families stay protected.
  • Comprehensive Care – In the unlikely event members think they may have a virus, Norton One Advisors are there. Norton One Advisors will remove any malware on customers' devices at no additional charge, as long as their Norton One account is active.
  • Exclusive Benefits – In addition to access to dedicated Norton One Advisors and unlimited virus protection assurance, members will receive exclusive special offers for Norton products and services. Norton One membership grows with the changing needs of each member’s household and provides the flexibility to add additional devices to their membership or expand their online storage at any time for a prorated fee.

Norton One Pricing and Availability

Norton One is available for online purchase in the U.S., Canada, U.K., Ireland, Australia and New Zealand. Norton One initially includes Norton 360 version 6.0, Norton Internet Security 2012, Norton Internet Security for Mac, Norton Mobile Security and 25 GB of online storage. The price for one year of Norton One is U.S. $149.99, which includes protection for up to five interchangeable devices with the option to add more when needed, and premium services and automatic protection updates. All Norton One customers with an active account are eligible to download the latest product versions and updates during their paid period.


About Norton

Norton protects the Stuff that matters to consumers, across all aspects of their digital lives. Norton provides a range of security solutions including technologies for PCs and mobile devices, live tech support services and online backup. Like Norton on Facebook.


About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.


Note to Editors: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at http://www.symantec.com/news. All prices noted are in U.S. dollars and are valid only in the United States.


Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.


Forward-looking Statements: Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change. Any future release of the product or planned modifications to product capability, functionality or feature are subject to ongoing evaluation by Symantec, and may or may not be implemented and should not be considered firm commitments by Symantec and should not be relied upon in making purchasing decisions.


@Symantec