Ottawa, Canada and Mountain View, California - July 10, 2012 – Level Platforms today introduced its second advanced integration with the release of the new Symantec Endpoint Protection Service Module, which allows managed services providers (MSPs) to deliver efficient service for end-customers by monitoring, managing and troubleshooting their client’s endpoint security infrastructure using Level Platforms remote monitoring and management (RMM) MSP platform.
“MSPs face a daily stream of information about their client’s IT infrastructure that they need to prioritize and react to in real time,” said Gordon Rielly, CTO of Level Platforms. “We designed our Service Module architecture to ensure that vital information from critical tools, such as Symantec Endpoint Protection, one of the fastest and most effective endpoint protection solutions, is presented to the MSP within their regular workflow in Managed Workplace. Compared to competing approaches, our collaboratively designed Symantec Endpoint Protection Service Module delivers a fully integrated solution with complete alerting capabilities, customizable reporting, simple installation and integrated workflows.”
Easy access, simple installation, complete reporting
With the Symantec Endpoint Protection Service Module, MSPs can easily access up-to-date information on the health of all of their customers’ endpoint protection deployments from a single Managed Workplace dashboard. This includes the current status of endpoints, detailed license information and the status of signatures and updates ensuring that all customer endpoints are fully secured at all times. The Symantec Endpoint Protection Service Module also monitors key operating parameters and actively alerts the MSP through the central dashboard as issues arise.
To speed installation time, the Symantec Endpoint Protection Service Module installs with a few clicks and requires no additional configuration or setup. The Service Module immediately begins monitoring the overall health of all endpoints managed by Symantec Endpoint Protection and displays all vital information on both at risk and normal endpoints in a single display. Customizable reports detailing overall endpoint protection system health, endpoint client version, definition and protection status and a licensing summary are all included in the Service Module, allowing MSPs to provide a complete, detailed view of their network to their end-customers.
"The comprehensive integration between Level Platforms and Symantec technologies provides immediate benefits for our customers and our business," said Luis Alvarez, President and CEO of Alvarez Technology Group Inc. "From a single Managed Workplace dashboard, we now have even deeper visibility into the health and status of our customers' entire network. This has helped us significantly reduce the time required to identify and resolve issues. In addition, customizable reporting tools delivered by Level Platforms now let us easily provide our clients with a detailed view of their network, and help position us as their trusted IT service provider. The integrated solution from Level Platforms and Symantec delivers a new level of automation, responsiveness and insight that is key as we continue to grow our MSP business."
Level Platforms and Symantec worked closely together to identify the monitoring and management interfaces that need to be exposed to help optimize the management experience for MSPs. The culmination of these efforts includes the Symantec Endpoint Protection 12.1 MP 1 release and the Symantec Endpoint Protection Service Module. Previously, Level Platforms and Symantec introduced the popular Symantec Backup Exec Service Module.
“Level Platforms was among the first to enable our Symantec Endpoint Protection and Backup Exec products at a meaningful level, including reporting, monitoring and alerting, and they continue to set a high standard in terms of ease of use and depth of integrated functionality,” said Stephen Banbury, Vice President, Channel and Alliance Marketing, SMB and .cloud, Symantec. “Level Platforms’ partnership with Symantec allows MSPs to deliver Symantec’s security and recovery solutions as services to their customers, enabling them to take advantage of the MSP opportunity.”
The Symantec Endpoint Protection Service Module is now available for Level Platforms’ Partners. Log in to the Partner Portal for details. The Service Module requires the latest Symantec Endpoint Protection 12.1 MP 1 build.
To learn more about Managed Workplace and how to become a Partner, visit www.levelplatforms.com.
About Level Platforms
Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms’ hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. “See All. Manage All. Service All.” For more information, visit www.levelplatforms.com.
Symantec protects the world’s information, and is the global leader in security, backup and availability solutions. Our innovative products and services protect people and information in any environment – from the smallest mobile device, to the enterprise data center, to cloud-based systems. Our industry-leading expertise in protecting data, identities and interactions gives our customers confidence in a connected world. More information is available at www.symantec.com or by connecting with Symantec at: go.symantec.com/socialmedia.