Small and medium-sized businesses (SMBs) have a love/hate relationship with IT computing. On one hand, it allows them to make better decisions and improve efficiencies. On the other hand, computing can be difficult to properly manage, especially with limited staff and resources. The Symantec 2013 Global SMB Survey set out to determine SMBs’ attitude toward IT. The results of this survey were used to develop the SMB IT Confidence Index, which serves as a measure of how confident they are in using IT to achieve their strategic goals and drive their business.