| Focus Area | FY11 Highlights | FY11 Performance Update |
| Climate & Energy | Set a new overall GHG-reduction goal in consideration of Symantec’s growing hosted and storage services. | We are continuing to gather and evaluate emissions and energy data in order to develop a short- and long-term energy reduction strategy. We are currently in the process of modeling various energy reduction scenarios so that we can establish a feasible GHG-reduction goal that takes into account technical and financial constraints. |
| Apply for five new LEED Certifications and recertify eight ENERGY STAR building ratings globally. | We achieved six new LEED certified buildings and recertified nine ENERGY STAR buildings globally. We increased the number of LEED-certified buildings to 16, including an enterprise data center. We currently have a portfolio of 10 ENERGY STAR sites globally, including an enterprise data center, which scored 99 of 100 points. |
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| Evaluate potential for tracking energy consumption at a sub-meter level in our labs and data centers. | We have installed energy sub-metering in our labs and data centers and have been tracking data over the past year. | |
| Customer Satisfaction | Increase our customer and partner loyalty scores by seven percent. | In FY11, our overall goal of increasing our partner and loyalty scores was achieved, with a final combined increase of nine percent. We also achieved record-high loyalty and satisfaction scores for our Norton Internet Security 2011 and Norton AntiVirus 2011 products. |
| Securing Information | Make Norton Online Family software available worldwide in 25 languages. | In June 2010, Norton by Symantec announced that its award-winning online family safety service, Norton Online Family, would be offered for free worldwide in 25 languages. |
| Advocate for cyber security and data breach legislation across Europe, Middle East, Africa (EMEA) and Asia-Pacific, Japan (APJ) regions. | Our advocacy for these policy and legislative issues is ongoing. We had the opportunity to educate policymakers about the current threat landscape and provide recommendations on how to strengthen security through Congressional testimony, briefings, and policymakers’ visits to our campus in FY11. | |
| Internally deploy Symantec’s Data Loss Prevention (DLP) product across all workstations and servers to prevent the potential loss of customer, employee, or partner data. | We deployed Symantec’s DLP product across all workstations and servers. Included in the DLP rollout was Symantec Web Gateway, Symantec Secure IM Manager, and Symantec Endpoint Protection. Integrating these products improved Symantec’s threat monitoring and response capabilities, and gave us greater visibility into security across the servers, laptops, and desktops which connect to our network. | |
| Diversity & Inclusion | Craft career development goals for 100 percent of top performing technical women. | Development goals are in place for 68 percent of Top Talent Technical women. |
| Increase the favorable response rate indicating that Symantec’s training helps employees understand the diversity of our workforce and customers by five percent. | We increased the favorable rating in the Diversity & Inclusion Survey for training to enhance cultural awareness and understanding from 65 percent to 68 percent. | |
| Increase representation of women in leadership from 25 percent to 27 percent globally in FY11 to reflect their overall representation at the company. | We increased the percentage of women in leadership from 24.9 percent to 26.4 percent. | |
| Human Rights | Adopt and begin implementing a supplier code of conduct. | Symantec adopted a Global Supply Chain Manufacturing and Fulfillment Code of Conduct for our manufacturing supply chain. |
| Define and publish Symantec’s corporate-wide position on privacy. | Privacy champions have been appointed in key areas of the company to participate in the development and support of company-wide policies and initiatives and drive privacy goals within their respective organizations. Symantec’s privacy policy is under review and a new company-wide privacy policy is expected to be approved in FY12. |
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| Talent Retention | Roll out Top Talent program to reach 2,300 employees. | The Top Talent program was rolled out to 2,300 employees. |
| Develop and launch online talent strategies course for managers and individual contributors involved in hiring to increase their knowledge of Symantec’s hiring philosophy and processes. | The online talent strategies course was developed and launched in FY11. |
