[Update] On December 5, we updated our data collection and use practices (Section 3.1) and added new cookies (Sections 3.2.1, 3.2.2, 3.2.3, 3.2.5).
[Update] On August 21, 2012, we removed the reference to a terminated partner, Vindicia, from section 12.2.1.
This Statement describes the types of information we collect via Symantec’s web sites as set out below, how we may use that information and with whom we may share it. Our Privacy Statement also describes the measures we take to protect the security of the information. We also tell you how you may contact us to update your information, remove your name from our mailing lists or get answers to questions you may have about our privacy practices at Symantec.
Symantec has been awarded TRUSTe's Privacy Seal signifying that this privacy Statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe certifies the sites www.symantec.com in North America, www.symanteccloud.com, and Norton domains. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. You may contact Symantec directly using any of the communication means outlined at the end of this statement. If you are not satisfied with our response you can contact TRUSTe here.
By displaying the TRUSTe "Trustmark," we let you know:
This Privacy Statement applies to all Web sites owned by Symantec that display the Symantec or the Norton logo, except for the sites referred to in section 1.2 below and for Web sites hosted by third parties authorized to display the Symantec name and/or corporate logo.
There are related documents, which supplement this Privacy Statement; please note that this document prevails in the event of any inconsistency:
Symantec has a global policy, which establishes a foundation for the privacy of all Personal Information used by Symantec worldwide. The policy states Symantec’s operational principles for managing privacy.
You may choose to provide personal information through our web sites. Here are the ways in which you may provide the information and the types of information you may submit. We also provide below some information on how we may use the information.
If you communicate with us through the “Contact Us” link on our web sites, we may ask you for information such as your name, email address and telephone number so we can respond to your questions and comments. We also may use the information you provide to evaluate the quality of our products.
Request a Quote
If you request a quote from us, we ask you to provide details such as your name, email address, telephone number and details of the relevant product. We use your details to prepare and send you a quote. You may also choose to provide additional comments and requests through our free text box.
Purchase, Registering a Product or Subscribe to a Product or a Service, or Creating an Account
If you submit an order on-line with us, we will ask you for information necessary to complete the transaction – such as your name, address, and credit card number, and to allow you to purchase and download products, obtain access to service and technical support, or otherwise utilize products or services that you have selected, as well as technical data concerning your computer or traffic data incidental to your Internet connection. Additionally, you may be asked to set up an account with us in order to obtain software, establish entitlement to upgrades and updates, configure products and services, and access reports and information on the performance of such products and services, etc. This may require you to provide relevant information such as email addresses, physical addresses, IM addresses, and IP address ranges. The processing and transfer of the data are limited to the following purposes: fulfillment of your order(s)/contract(s), extension/delivering product updates/service-subscriptions or licenses, product/service registration, activation and configuration, processing change requests which you may request from time to time, customer and technical support as you may request it from time to time, processing license renewals as you may request it from time to time, automatically processing license renewals if you elect automatic renewal of your software license subscription and internal (compliance) audits and fraud prevention.
Request Technical Support
If you request technical support online, we will ask you for information necessary to complete the transaction – such as your name, address and information about your computer hardware, software and the nature of the problem you are experiencing. Additionally, if required to facilitate support, we may with your permission [conduct an interactive session in which a Symantec technical support assumes control of your computer. No information is retained from such sessions beyond information to substantiate that such session(s) took place. Information concerning technical issues may be retained to provide you with continuing support; generally, the information and knowledge obtained from such support, though not linked to you personally, may be made available to technical and product specialists in order to improve our products or provide similar solutions to similar technical issues encountered by other Symantec customers.
In addition to the purposes described above, we may also use your data to provide you with information about products and services which may be of interest to you. Contact details, including phone numbers and email addresses, may be used to contact you. You have the right to ask us not to process your personal data for such marketing purposes. If you do not want us to use your data in this way, you can exercise your right to prevent such processing by checking/un-checking (as applicable) certain boxes on the web pages and/or forms on which we collect your data. You can also exercise this right at any time by changing your communication choices as described in section 4.2 below.
Subscribe to a Web-site Forum or Networking site
Symantec operates forums, web sites and related information services to better assist its customers in using its products and services, discuss technical issues, and share experience and knowledge. To permit you to obtain access to these information services, to assist us in creating content that is relevant to you, and to improve your experience on our Web site, including helping you quickly find software, services or product information important to you we collect information on your name and e-mail address, and keep track of your preferences concerning the display or location of relevant information. We utilize the information obtained from these sites to improve our products and services. You should be aware that any information you provide in public forums may be read, collected, and used by others who access them. To request removal of your personal information from any forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Subscribe to a Newsletter, Receive Product or Technical Alerts
You may wish to receive information about virus alerts, product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements. If so, you will be asked to provide your name and e-mail address. If there is any use beyond contacting you using such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.
We may from time to time send you transactional emails such as order confirmations or information on service related issues. Because these emails are not promotional in nature you are not able to unsubscribe from these transactional emails.
Enter a Contest, Receive Product or Service Information, Offers or Promotions
To provide you with contests, promotions or special offers that may be of interest to you, you may be asked to provide us with your name, address and e-mail address information, as well as to confirm that you are of the age of majority in the jurisdiction in which you reside. You may be asked to provide additional information to better understand you and possibly your organizations’ needs and experiences, opinions, as well as your experience or feedback in order to qualify for such contests or promotions. We will also use your personal information to award prizes if applicable. If there is any use beyond contacting you with such information, you will be advised of the intended uses at the point that you are being asked to provide such contact information.
Soliciting your Opinion, Feedback or Test Software
To assist us in creating better products and services to meet your needs, we may solicit your opinions and feedback concerning our software and services; you may be asked to provide e-mail address information, as well as name, postal address, occupation and the name of your organization, if you have not already done so, as well as the opinions and feedback itself.
You may be able to submit your resume and other information online to apply for a job with Symantec. The information you provide in connection with your job search will be maintained in a database that is managed by a third party service provider we have retained to help us conduct recruitment-related activities. Our service provider is authorized to use the information only in connection with hosting, managing and maintaining our resume database. We use the information you submit to evaluate your interest in employment and to contact you regarding possible employment with the company.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Symantec does not store your friend’s name and email address after sending the one-time email. Note that this is not available in jurisdictions where this method of referral is prohibited, such as the European Union.
Information from Other Sources
Information we collect about you may be aggregated with information we receive from third parties.
In general, we may combine and aggregate data we receive from various sources, including but not limited to user generated profiles, cookies, email analytics, etc.
You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction or functionality on the site if the information is essential to complete the transaction or functionality.
|Omniture Test and Target:
|Yahoo! Web Analytics
|Commission Junction||Browser settings|
Symantec may also use web beacons in promotional email messages to determine whether the message was opened and acted on. We may use this information on email response to develop future promotions you may enjoy. For these purposes, some of our Web beacons are tied to your e-mail address.
Except for the email address you have previously provided, the information we collect does not identify you. To modify your Norton privacy options, visit here.
Symantec may also use third party scripts on our sites to optimize the effectiveness of Symantec's ads appearing on other parties' sites. The information collected is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness. Symantec has no access or control of any third party tracking technologies.
Third parties with whom we partner use local shared objects, also known as Flash cookies, to store your preferences for audio control.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:
In jurisdictions where your consent is required at the point of collection before any sharing of your information can take place, you will be given the option to opt-in before such information is being shared, and to opt-in to the transfer of your contact information to a third party.
In other jurisdictions, we may offer you these choices at the time you give us your information, or subsequently through ‘opt-out’ mechanisms.
If you are on a Symantec web page that requires personal information to be submitted but does not offer communication choices, or if you would like to change your preferences for information that you have previously provided, please use one of the communication channels at the bottom of this statement (see section 11 for details).
You have the right to update or correct or remove your personal information. If you believe that Symantec does not have your most current personal information, you can update it at your Norton Account, at your Symaccount or through the other communication channels at the bottom of this notice. If requested, and to the extent permissible by applicable law relating to the retention of records or otherwise not required for valid business purposes (such as fulfillment of transactions), you may request that we use our best efforts to remove such data from Symantec repositories.
Symantec will respond to access requests within 30 days.
Since Symantec is a global company, we provide company information to our worldwide offices, with information processing taking place in many countries. The personal information that you have provided to us, for the purposes set out above, will be transferred to servers in the United States, and there may be further transfers to other countries in which Symantec has operations, or to our outside contractors for the collection, transferring, storage and processing of your information for the purposes outlined above. In respect to transfers from the European Economic Area to the United States or elsewhere, Symantec has data transfer agreements in place if and as required by the data privacy authorities in European countries from where such transfers of personal information are being made.
From time to time, and in jurisdictions where it is permitted, we may provide your information to Symantec Partners to communicate to you information or offers about products or services that they believe are important to you or your business. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this Statement, Symantec provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners by ‘opt-out’ options provided at the point of collection, through e-mail notices, or through other preference management that may be available depending on the service or web-site.
If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying to the "unsubscribe" address in the body of the email.
In addition, Symantec may retain the services of outside contractors to provide services for us (e.g. ship products, provide technical support, or handle order processing).
For example, you may decide to purchase a license to a number of Symantec software products online in a downloadable format by way of Electronic Software Delivery (ESD) or in a CD format from one of Symantec’s authorized online resellers. If you elect to purchase a software license through one of Symantec’s authorized online resellers, your personal data will need to be shared between the Symantec reseller (as your vendor) and Symantec (as the software manufacturer and licensor). Furthermore, in order to manage purchases and license renewals by Symantec customers, Symantec will need to share your personal information with a billing system service provider. Such service provider will process data of Symantec’s customers only on behalf of Symantec. (These examples are not exhaustive, and may change from time to time).
We require that all such contractors keep the personal information of our customers secure and confidential. We have contractually bound third parties to such restrictions and require that these contractors provide for appropriate technical and organizational measures to secure the data, that they use personal information only on behalf of Symantec and that they do not share personal information with others or use your personal information for their own marketing purposes.
We have taken appropriate security measures, consistent with international information practices, to protect your personal information. These measures include, on our web sites and Internet-enabled technologies, administrative, technical, physical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. These measures include:
Physical safeguards, such as locked doors and file cabinets, controlled access to our facilities, and secure destruction of media containing personal information;
Technology safeguards, such as use of Symantec anti-virus and endpoint protection software, encryption, and monitoring of our systems and data centers to ensure compliance with our security policies, and in particular, credit card information is transmitted using secure socket layer (SSL) encryption;
Organizational safeguards, through training and awareness programs on security and privacy, to ensure employees understand the importance and means by which they must protect personal information, as well as through privacy policies and standards that govern how Symantec treats personal information.
We collect certain aggregate and non-personal information when users visit our web sites. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us information such as how many users visited our sites and the pages accessed. By collecting this information, we learn how to best tailor our web sites to our visitors.
We collect this information either through “cookie” technology or with “web beacons,” as explained above.
IP addresses collected by Symantec are primarily traffic data, which is not necessarily personal information. Symantec does not have the means to reasonably and authoritatively link an IP address to an identifiable individual. Registration of a product does create a unique computer identifier, which is linked to an IP address at the time of registration; however, IP addresses are usually assigned dynamically and therefore are temporary, and may be behind network address translation, and are often capable of falsification (spoofing).
At the Symantec Web sites, there are a number of links to companies with whom we have a relationship. Symantec is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.
We also link to co-branded Web sites that are maintained by Symantec and one or more of our business partners who are collecting your information pursuant to their own policies and purposes.
We encourage you to read the privacy policies on any co-branded site to which you link for information on the privacy practices of that site.
Symantec Corporation - Privacy Program Office
350 Ellis Street
PO Box 7011
Mountain View, CA 94043
Telephone: 1 650 527 8000
In transferring your information to Symantec, you understand that your name, postal address, phone number, E-mail address, VAT ID (optional), company name (optional), and information about selected product(s), will be transferred from our online store to the producer and licensor Symantec Corporation (350 Ellis Street, Mountain View, CA 94043, U.S.A.), Symantec Limited (Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland) (Billing, Shipping) und Symantec (Deutschland) GmbH, Wappenhalle, Konrad-Zuse-Platz 2-5, D-81829 München, www.symantec.com
(German consumer contact and support).
Further your payment details (including credit card number, expiry date, sort code, name and address of bank), and order ID will be transferred to Symantec Corporation in the United States and Symantec Limited in Ireland.
Symantec Corporation -
Privacy Program Office
350 Ellis Street
PO Box 7011
Mountain View, CA 94043
+1 650 527 8000
Norton Support Team Help
If for any reason you are not satisfied with the response from Symantec to your inquiries regarding your right to privacy, you can contact TRUSTe.
For customers of Norton Products.
Symantec Website Security Solutions, formerly VeriSign
To unsubscribe from updates about free seminars, events and product-related offers.
For customers of Business Products.
General Marketing Offers
To unsubscribe from receiving information regarding seminars, webcasts, product releases and special offers available from Symantec Corporation.