Answers to Frequently Asked Questions pertaining to upgrades.
What is a Software Version Upgrade and who is eligible?
A Software Version Upgrade is a new version of software available for free to customers with current maintenance/support for their existing version of the software. It is available on the date of the release of the new software. Symantec will notify eligible customers of this entitlement. Customers who do not have current maintenance/support, have an opportunity to purchase the Software Version Upgrade for qualified products at a discounted price.
How do I receive Software Version Upgrade notifications?
Provided a proper email address has been previously submitted to Symantec, Customers will receive their notification electronically. Otherwise, the notification will be sent via the postal service. Notifications are sent to customer contacts designated as Technical Contacts or contacts designated as License Owners within the Symantec Licensing Portal. If you have not received Software Version Upgrade notifications, you may not have been identified as a contact for your product – or your support contract may not be current. To check what upgrades are available to you, please access the
Symantec Licensing Portal. For detailed instructions please refer to the
Software Version Upgrade FAQ.
