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NewsvineSymantec ServiceDesk
| Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs. Based on best practice processes ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. | Purchasing Data Sheet (PDF) |
Key Features
- ITIL and best practice based Service Desk processes
- Drag and drop Workflow Designer
- Self-Service and Automated Processes
- Advanced integration with Symantec and 3rd party products
Key Benefits
- Reduce IT costs
- Processes available out-of-the-box
- Support for ITIL best practices
- Fast and easy customization of forms, surveys and processes
- No coding skills required
- Puts process creation back in the hands of process owners
- Decrease IT time spent on manual time consuming tasks
- Allow IT to do more with less
- Easily integrate with existing systems and tools
- ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
- Provides access to process data from third-party applications, such as Active Directory and SharePoint.
