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Business Critical Services

Business Critical Services - Remote Product Specialist

Updated October 1, 2009

The following chart identifies, by Product Family, the Symantec Software eligible for coverage under Symantec Business Critical Services - Remote Product Specialist ("BCS-RPS"). Purchase of BCS-RPS for a specific Product Family will entitle the purchaser to BCS-RPS for all Symantec Software identified below as part of that Product Family.

Capitalized terms not otherwise defined herein shall have the meanings given in the Addendum for Business Critical Services or the certificate setting forth terms and conditions for Business Critical Services - Remote Product Specialist, as applicable. This list of BCS - RPS product may be revised and updated by Symantec from time to time without notice.



Symantec Endpoint Protection
Symantec AntiVirus Corporate Edition
Symantec AntiVirus Enterprise Edition (AntiVirus Component Only)
  • AntiVirus
Symantec AntiVirus for Macintosh
Symantec AntiVirus for Microsoft SharePoint
Symantec AntiVirus for Network Attached Storage
Symantec Client Security
Symantec Endpoint Protection (AntiVirus Component Only)
  • Endpoint Protection Manager
  • AntiVirus
  • Antspyware
  • Desktop Firewall
  • Intrusion Prevention
  • Device Control
Symantec Endpoint Protection for Windows XP Embedded
Symantec Mobile AntiVirus
Symantec Mobile Security Suite
Symantec Mobile Security for Symbian
Symantec Multi-Tier Protection (AntiVirus Component Only)
  • Endpoint Protection
  • AntiVirus for Macintosh & Linux
  • Mobile AntiVirus for Windows Mobile
Symantec Protection for SharePoint Servers
Symantec Scan engine


Intrusion Protection & Prevention
Symantec Critical System Protection
Symantec Event Manager for Intrusion Protection
Symantec Network Security
Symantec Network Security 7100 Series


pcAnywhere
Symantec pcAnywhere
Symantec pcAnywhere / pcAnywhere Access Server


Backup Exec
Symantec Backup Exec for NetWare Servers
Symantec Backup Exec for Windows Servers
Symantec Backup Exec for Windows Small Business Server


Symantec Gateway Security and Firewall
Symantec Gateway Security 5600 Series Appliance
Symantec Gateway Security 5400 Series Appliance


Backup Exec System Recovery
Symantec Backup Exec System Recovery Desktop Edition
Symantec Backup Exec System Recovery Server Edition
Symantec Backup Exec System Recovery Small Business Server Edition


Altiris Endpoint Management
Altiris Client Management Suite
Altiris Deployment Solution
Altiris Helpdesk Solution
Altiris SecurityExpresssions
Altiris Server Management Suite
Altiris Service & Asset Management Suite
Symantec Workspace Virtualization Solution (formerly Altiris Software Virtualization Solution Professional)
Altiris Total Management Suite
Altiris Wise Installation
Altiris Wise Package Studio
Altiris Workflow Solution


Messaging Security
Symantec Brightmail Gateway 8300 series
Symantec Brightmail Traffic Shaper 8100 series
Symantec Brightmail Message Filter
Symantec AntiVirus Enterprise Edition (Mail Security Components Only)
  • Brightmail AntiSpam
  • Mail Security for SMTP
  • Mail Security for Microsoft Exchange
  • Mail Security for Domino
  • Mail Security 8200 Series Appliance Software
  • Hosted Mail Security
Symantec AntiVirus for Caching
Symantec Antivirus for Messaging
Symantec AntiVirus for Network Attached Storage
Symantec IM Manager
Symantec Information Foundation (Mail Security Components Only)
  • Mail Security 8300 Series Appliance Software
  • IM Manager
  • Mail Security for Microsoft Exchange
  • Mail Security for Domino
Symantec Mail Security Enterprise Edition
Symantec Mail Security for Domino
Symantec Mail Security for Domino Multi-Platform Edition
Symantec Mail Security for MS Exchange
Symantec Mail Security for SMTP
Symantec Multi-Tier Protection (Mail Security Components Only)
  • Mail Security for Domino & MS Exchange
  • SMS 8300 Software Subscription (AV & AS)
  • Premium AntiSpam
Symantec Scan Engine
Symantec Web Gateway
Symantec Web Gateway 8400 Series
Symantec Web Security Gateway
Symantec Web Security for MS ISA Server 2004


Ghost
Symantec Ghost Solution Suite


Security Management
Symantec Security Information Manager
Symantec Security Information Manager 9600 Series


Vulnerability Management
Symantec Enterprise Security Manager
Control Compliance Suite Enterprise Security Manager 9.x
Control Compliance Suite 9.x (Does not include coverage for CCS versions prior to 9.x)
  
Network Access Control
Symantec Network Access Control
  • Endpoint Protection Manager
  • Persistent Agent (SNAC Agent)
  • Self-Enforcement
  • Gateway Enforcement
  • DHCP Enforcement (appliance or plug-in)
  • LAN (802.1x) Enforcement
Symantec Sygate Enterprise Protection


Symantec Control Compliance Suite
Control Compliance Suite for Microsoft Exchange
Control Compliance Suite for Microsoft Oracle Databases
Control Compliance Suite for Microsoft SQL Server Databases
Control Compliance Suite for Novell NetWare
Control Compliance Suite for Unix/Linux
Control Compliance Suite for Windows
Control Compliance Suite for Internet Security
Control Compliance Suite Policy Module
Control Compliance Suite Response Assessment Module
Control Compliance Suite 9.x
Control Compliance Suite Enterprise Security Manager 9.x (Does not include coverage for ESM versions prior to 9.x)


NetBackup
Veritas Backup Reporter
Veritas NetBackup
NetBackup Agents and Options
  • Veritas NetBackup Deployment
  • Veritas NetBackup Vault
  • Veritas NetBackup for DB2
  • Veritas NetBackup for Informix
  • Veritas NetBackup for Lotus Notes
  • Veritas NetBackup for Microsoft Exchange Server
  • Veritas NetBackup for Microsoft SQL Server
  • Veritas NetBackup for Microsoft SharePoint Portal Server
  • Veritas NetBackup for NDMP
  • Veritas NetBackup for Oracle
  • Veritas NetBackup for SAP
  • Veritas NetBackup for Sybase
  • Veritas NetBackup Bare Metal Restore (excluded)
  • Veritas NetBackup Desktop and Laptop Option (excluded)
  • Veritas NetBackup Encryption Options
  • Veritas NetBackup Flexible Disk Option
  • Veritas NetBackup NAS SnapVault Option
  • Veritas NetBackup Open Storage Option
  • Veritas NetBackup Shared Storage Option
  • Veritas NetBackup for VMware
Veritas NetBackup PureDisk (excluded)
Veritas NetBackup PureDisk Agents (excluded):
  • Microsoft Exchange Server Agent (excluded)
  • Microsoft SQL Server Agent (excluded
Veritas NetBackup RealTime Protection (excluded)
Veritas NetBackup RealTime Protection Agents (excluded):
  • Microsoft Exchange Agent (excluded)
  • Microsoft SQL Agent (excluded)
  • Oracle Agent (excluded)
  • SAP Agent (excluded)
Veritas NetBackup Storage Migrator (excluded)


Storage Foundation & Clustering
Veritas Storage Foundation
Veritas Storage Foundation Options:
  • Veritas Installation Assessment Service (excluded)
  • Simple Admin Utility 1.0 for Veritas Storage Foundation (excluded)
  • High Availability Version
  • Veritas Volume Replicator (excluded)
Veritas Storage Foundation Basic
Veritas Storage Foundation Cluster File System (excluded)
Veritas Storage Foundation Cluster File System Options(excluded):
  • High Availability Version (excluded)
  • Veritas Volume Replicator (excluded)
Veritas Storage Foundation for Databases
Veritas Storage Foundation for Databases Options:
  • High Availability Version
  • Storage Mapping
  • FlashSnap
  • Veritas Volume Replicator (excluded)
Veritas Storage Foundation for Oracle RAC (excluded)
Veritas Storage Foundation for Windows
Veritas Storage Foundation for Windows Options:
  • Cluster Option for Microsoft Cluster Service
  • Dynamic Multipathing Option
  • Enterprise Option
  • FlashSnap
  • Volume Replicator Option (excluded)
Veritas Storage Foundation Manager
Veritas Storage Foundation Scalable File Server (excluded)


Enterprise Vault
Symantec Enterprise Vault
Enterprise Vault Agent and Options
  • Automated Classification Engine
  • Compliance Accelerator (excluded)
  • Content Management Connector for EMC Documentum Retention Policy Services
  • Discovery Accelerator (excluded)
  • Encase Ingest Connector
  • File System Archiving
  • Instant Messenger Archiving
  • Microsoft Exchange PST Migrator
  • Microsoft Exchange Public Folder Archiving
  • Microsoft Exchange and Lotus Domino Mailbox Archiving
  • Microsoft Exchange or Lotus Domino Journaling
  • Secure Messaging and Rights Management Adapter
  • SharePoint Archiving
  • Historical Vault


Data Loss Prevention (Limited to only North America at this time)
Symantec Data Loss Prevention
Data Loss Prevention Add-ons:
  • Data Loss Prevention Enforce Platform
  • Data Loss Prevention Network Discover
  • Data Loss Prevention Network Protect
  • Data Loss Prevention Network Monitor
  • Data Loss Prevention Network Prevent
  • Data Loss Prevention Endpoint Discover
  • Data Loss Prevention Endpoint Prevent
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