- Change Language
ServiceDesk
How To
-
Creating and deleting incident types
Doc. ID: HOWTO83456 | 2013-04-18 -
About incident types
Doc. ID: HOWTO83455 | 2013-04-18 -
Optimizing reports in the Process Manager portal
Doc. ID: HOWTO82292 | 2013-04-18 -
Migrating data from ServiceDesk 7.1 SP1
Doc. ID: HOWTO82291 | 2013-04-18 -
Migrating data from ServiceDesk 7.1 SP2
Doc. ID: HOWTO82290 | 2013-04-18 -
Migrating data from ServiceDesk 7.0 MR2
Doc. ID: HOWTO82289 | 2013-04-18 -
About migrating data to ServiceDesk 7.5
Doc. ID: HOWTO82288 | 2013-04-18 -
Advanced ServiceDesk customizations
Doc. ID: HOWTO82286 | 2013-04-18 -
Additional ServiceDesk configurations
Doc. ID: HOWTO82287 | 2013-04-18 -
Incident Management automation rules actions
Doc. ID: HOWTO82285 | 2013-04-18 -
Incident Management automation rules conditions
Doc. ID: HOWTO82284 | 2013-04-18 -
Incident Management automation rules rulesets
Doc. ID: HOWTO82283 | 2013-04-18 -
Incident Management Process Automation rules components
Doc. ID: HOWTO82282 | 2013-04-18 -
About configuring Data Mapping Routing Tables
Doc. ID: HOWTO82281 | 2013-04-18 -
About configuring the Service Level Agreement (SLA) late date
Doc. ID: HOWTO82280 | 2013-04-18 -
Configuring new automation rules for Incident Management
Doc. ID: HOWTO82279 | 2013-04-18 -
About the Active Directory Self Service Catalog
Doc. ID: HOWTO82278 | 2013-04-18 -
Reassigning incident tickets to a service queue
Doc. ID: HOWTO82277 | 2013-04-18 -
Closing a change request ticket
Doc. ID: HOWTO82276 | 2013-04-18 -
Canceling the vote on a change
Doc. ID: HOWTO82275 | 2013-04-18