- Change Language
ServiceDesk
Technical Solution
-
Opening a Change ticket from a Problem - then Closing the Change ticket as a "Failed" change - Orphans the Problem Ticket
Doc. ID: TECH199412 | 2012-11-06 -
KNOWN ISSUE: During Installation - Server and User Names with underscores (_) Are Not displayed correctly
Doc. ID: TECH199410 | 2012-11-06 -
KNOWN ISSUE: The Close and Maximize buttons on the virtual windows don't function
Doc. ID: TECH199372 | 2012-11-05 -
KNOWN ISSUE: The task lease isn't broken when an incident is re-assigned.
Doc. ID: TECH199371 | 2012-11-05 -
KNOWN ISSUE: ServiceDesk report categories are not available in Workflow 'Copy Report' dialog
Doc. ID: TECH199367 | 2012-11-05 -
KNOWN ISSUE: Error observed for Change Implementer when using Manage Implementation Task - User doesn't have one or all of these permissions
Doc. ID: TECH199363 | 2012-11-05 -
How can I improve the load times for the Advanced Incident Templates?
Doc. ID: TECH122138 | 2012-11-01 -
KNOWN ISSUE: Workflow "Merge User" functionality fails for users with primary e-mail addresses with more than 36 characters.
Doc. ID: TECH195568 | 2012-10-31 -
Trailing space in UserEmailAddress
Doc. ID: TECH198801 | 2012-10-31 -
ServiceDesk email notifications that include a Process View link do not take you directly to the Incident
Doc. ID: TECH180105 | 2012-10-25 -
Altiris IT Management Suite or Symantec-based Endpoint Management solutions may be affected - Microsoft Update (KB 2661254)
Doc. ID: TECH194869 | 2012-10-23 -
KNOWN ISSUE: Helpdesk Incident Migration if failing without warning or log entries
Doc. ID: TECH179321 | 2012-10-23 -
Cannot Log Into Portal - Portal Accepts Login Credentials but Does Not Complete Login
Doc. ID: TECH198515 | 2012-10-19 -
Have customer confirm resolution timeout modification.
Doc. ID: TECH191919 | 2012-10-16 -
KNOWN ISSUE: Large Implementation plan will cover the buttons needed to progress
Doc. ID: TECH127502 | 2012-10-13 -
Known Issue: Deselecting an OU for import also unchecks the OU immediately above it
Doc. ID: TECH178704 | 2012-10-09 -
New Queue and Group does Not Show Up after Creation
Doc. ID: TECH198039 | 2012-10-08 -
Change Managers do not have access to documents attached to Change Tickets in ServiceDesk 7.1 SP2
Doc. ID: TECH197902 | 2012-10-04 -
Why "Classic" Mode for Servicedesk and Workflow IIS Application Pools
Doc. ID: TECH197345 | 2012-09-28 -
Location will not show for some users in Submit Incident(Advanced) form
Doc. ID: TECH187338 | 2012-09-18