Mail Security 4.5.x for Microsoft Exchange - Notification of End of Support Life

Article:AL1056  |  Created: 2010-12-02  |  Updated: 2013-10-24  |  Article URL
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As of 1-March 2011, Symantec is no longer providing technical Support for Mail Security 4.5.x for Microsoft Exchange, including any Maintenance Packs (MPs) and/or patches for each version, in all released languages.  Online self-service support in the Knowledge Base will continue to be available for a minimum of 3 years.

Symantec Mail Security 4.5.x for Microsoft Exchange Product Life Cycle
End of Standard Support / Start of Partial Support 15-December-2006
End of Support Life  1-March-2011

For more information regarding the services provided in Standard Support, Partial Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy, or, alternatively, contact your Symantec Account Manager.

Symantec recommends that you upgrade to latest product version that supports your operating system and version of Microsoft Exchange.  In the interest of keeping your environment secure, Symantec also recommends that you upgrade to the latest version of Microsoft Exchange and that you use a version of your operating system that is currently supported by the vendor.

Note: This product will no longer be capable of authenticating, downloading, or installing content such as AntiVirus definitions or product updates after 30-April-2011 due to an expring Symantec root certificate called SymRoot1. We strongly urge you to upgrade to a more current version of the product that has a newer root certificate. For more information on this issue, please refer to the following TechNote: About the Symantec Root Certificate expiration in 2011

Symantec recommends the following migration paths:

Mail Security 6.5.2 for Microsoft Exchange

  • Recommended for customers who use Microsoft Exchange 2003 or later. 

Mail Security 6.0.11 for Microsoft Exchange

  •  Recommended for customers who use  Microsoft Exchange 2000.  This version also provides support for Microsoft Exchange 2007 / 2003.

You can download Symantec Mail Security 6.5 / 6.0 for Microsoft Exchange from the following locations:

You may continue to use your existing license files after you upgrade.

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