Symantec Software Alert for Backup Exec 2012 - Exchange 2013 virtual agent backups of Granular Recovery Technology (GRT) data have corrupt logs that prevent a successful restore.

Article:AL1548  |  Created: 2014-04-03  |  Updated: 2014-04-04  |  Article URL
Article Type


 This is to inform you that Symantec Corporation has just issued a Software Alert. There is a critical technical issue for:


  • Backup Exec 2012 revision 1798
  • Granular Recovery Technology (GRT) enabled Backups of Exchange 2013 using Agent for Vmware (AVVI)


For a description of the issue, complete details, and our recommendations, please visit the following reference document:


Exchange Logs may become corrupt when running Granular Recovery Technology (GRT) enabled backups of Exchange 2013 data with the Agent for VMware. (TECH216362


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2012 Rev 1798 Hotfix (TECH215906).


NOTE:  You must run a full backup after applying the hotfix.




Best Practices:
Symantec strongly recommends the following best practices
1. Always perform a full DR backup prior to making any changes to your environment.
2. Always make sure that your environment is running the latest version and patch level.
3. Perform periodic "test" restores.

4. Subscribe to technical articles. 



This Software Alert was delivered because product quality and responsiveness to customers are consistent Symantec Corporation hallmarks.  Any issue that could potentially affect the integrity of data in your environment, no matter how rare, is viewed as extremely serious.

Thank you for choosing Symantec.

Article URL

Terms of use for this information are found in Legal Notices