6. Non-default HP Softpaq Filestore Path must be reconfigured

The HP SoftPaq Filestore has the following default path:

InstallPath\Altiris\Notification Server\NSCap\Bin\Win32\X86\HPCMS\Filestore

A custom path to the Filestore is not supported. For information on how to configure the HP SoftPaq Filestore path, see the HPCM Product Guide at InstallPath\Altiris\Notification Server\NSCap\Help.

7. Clicking on the HP Backup and Recovery QuickStart link launches the Altiris 6.0 console

On the HP Client Manager 6.2 QuickStart page, you can click the HP Backup and Recovery link to launch the Altiris Notification Server console and view the newly-created Backup and Recovery policy. This link will only open the Altiris 6.0 Console and not the 6.5 Console, even if it is installed.

8. The Altiris Notification Server 6.5 console must be installed to use Out of Band Management Solution

To use the Out of Band Management Solution (OOB) in HP Client Manager 6.2, you must use the Altiris Notification Server 6.5 console. The Out of Band Management Solution does not work with the Notification Server 6.0 console. The 6.5 Console is installed with Out of Band Management Solution. For more information, see the Out of Band Management Solution documentation.

Feature Description

1. Windows Vista Support

From HP Client Manager6.2 and later, in addition to other supported operating systems, the following types of Windows VISTA operating systems are supported in HPCM for client computers:

• Vista Business
• Vista Business x64 Edition
• Vista Enterprise x32 and x64

2. HP Backup and Recovery—Configure HP Backup
   
   This feature lets the administrator create a backup policy to initiate a backup task of the HP Backup and Recovery Manager on the client computer. An entire system backup is taken as per the schedule mentioned in the policy. Ths feature is available only if the licensed Altiris ® Software Delivery Solution™ software (Altiris Software Delivery Solution) is installed.

3. Out of Band Management

HP Client Manager now supports computers using Intel* vPro Technology (Intel* AMT). HP Client Manager 6.2 includes Altiris Out of Band Management Solution that you can use to perform discovery, hardware inventory, power management, alerting, and other configuration tasks on HP computers vPro systems, all independently of system power and OS state. HPCM 6.2 includes full reporting of AMT capabilities for HP systems.

This feature lets the administrator access Altiris ® Out of Band Management Solution™ software in the Altiris 6.5 Console. A link is provided in the Additional Link section of HP Client Manager Quick Start. This link is available only if the licensed version of Out of Band Management Solution (OOB) is installed.

1. In the Altiris Console, click the Configuration tab.
2. In the left pane, select Configuration > Altiris Agent > Altiris Agent Configuration.
3. Click All Desktop Computers (excluding 'Package Servers').
4. Click the Advanced Settings tab.
5. Select the Enable power management on Altiris Agent check box.
6. Click Apply.

When HP client computers are updated with the new Altiris Agent settings, they are correctly configured to recognize and respond to Wake on LAN packets.

• HP Omnibook 510
• HP Omnibook 6200
• HP Vectra VL410
• HP Vectra VL420
• HP Vectra VL800
• HP e-PC
• HP Workstations xw5000
• HP Workstations xw8000
• Compaq Tablet PC tc1000 series
• Compaq Tablet PC tc1100 series

9. Making changes in the Softpaq Delivery Wizard

While using the Softpaq Delivery Wizard, irregular results are displayed if you use the Back button after selecting a Softpaq and a computer. To make any changes to the selections, cancel the wizard and restart it.

• HPCM QuickStart shortcut on the desktop.
• Start > Programs > Altiris > Quick Starts > HP Client Manager.

Immediately after the installation of HPCM, please allow up to 1 minute for HPCM settings to take effect prior to using the HPCM QuickStart page.

17. Limitation while downloading Softpaq through "HP Instant Support System Health Scan Softpaq Downloads"

If a System Health Scan encounters a problem downloading SoftPaqs from HP, it can cause HPCM to think that all SoftPaqs were downloaded. This can cause empty SoftPaq packages to be created. If you encounter failed downloads through a System Health Scan, download the desired SoftPaqs from http://www.hp.com/suppport and manually place them into the Filestore directory (not in a subdirectory within the Filestore). Rebuild the Filestore and then use the SoftPaq wizard to deploy the SoftPaqs.

Use the Notification Server error log to confirm if SoftPaqs were downloaded successfully. View the Notification Server (NS) error log using the following steps:

1. In the Altiris Console, click the Configuration tab.
2. In the left pane, select Server Settings > Notification Server Settings > Error Logging.
3. In the right pane, click View Status Messages to view the Notification Server error log.

The SoftPaq Wizard cannot handle SoftPaqs that are located in subdirectories under the main Filestore directory. The download directory is used only by System Health Scan. We recommend that you do not manually place any SoftPaqs in this download directory.

Before downloading a SoftPaq through a System Health Scan, confirm that the SoftPaq is not present in the Filestore directory. Duplicate SoftPaqs can cause a SQL error when updating the Filestore.

When BIOS settings are modified using the BIOS Administration wizard, blank BIOS change alerts are displayed. The following 2006 notebooks produce blank/empty alerts:

• NC8430
• NX8410
• NC4400
• TC4400
• NC2400
• NX6325
• NC6400
• NC6430
• NX6320
• NX9420

When BIOS settings are modified using the BIOS Administration wizard, the local alerts are not displayed on certain computers with the Windows 2000 operating system. These computers include the HP Compaq rp5000 and the HP Compaq dc7100 Ultra-slim Desktop/ Convertible Minitower/Small Form Factor.

Most HP systems that support 64-bit operating systems also support BIOS modification using SSM because the support is built into the BIOS. However, the following systems with 64-bit operating system support do not support BIOS modification using SSM because their BIOS lacks the support:

• HP dx7100
• HP xw9300
• HP x5150
• HP nx6125
• HP xw6200
• HP XW8200

As a result, inventory settings cannot be properly obtained for these systems with 64-bit operating systems.

HPCM support for systems with HP Backup and Recovery is limited to version 1.0.4.0 and later of the scheduler.exe file. If the version number of the scheduler.exe file is less than 1.0.4.0, the WMI provider is not installed on the client computer.

All 2006 notebooks (with native WMI BIOS support) do not support BIOS modifications with SSM under Windows 2000.

The operation of updating the Supported Systems List should be performed from the Notification Server itself and not using a remote computer.

In certain situations, the proxy information provided on the Proxy Configuration page does not let you perform an update to the HP Supported Systems list from the Internet. In such a situation, use this option: Update the HP Supported Systems list using an update file. A list of steps are provided to manually update the Supported Systems list.

When you add a USB-based flash memory drive (USB disk on a key drive) to a system, garbage characters are displayed under the Message column in the Disk Drive Changes report. This does not occur when you add a hard disk drive to a system.

The HP Computers not capable of upgrading to Windows Vista or Vista Premium report may list the computers that can be upgraded to Windows Vista. A computer can be upgraded to Windows Vista if it meets certain hardware requirements. Two of the hardware requirements are the amount of total graphics card memory and screen resolution for a system.

Some systems report an incorrect graphics card memory size. Some systems also do not report the correct screen resolution. These systems appear as if they are not capable of being upgraded to Windows Vista. For a complete list of hardware requirements, refer to the Windows Vista Enterprise Hardware Planning Guidance on the Microsoft Web site.

The HP xw8000 computer displays an error when running the HP Instant Support Diagnostics task. The HPHwScan has encountered a problem and needs to close error message appears. On selecting Don't send, an HPDiags.exe runtime error appears. Therefore, HP Diagnostics does not run successfully.

To resolve this issue, perform the following steps on the HPxw8000 computer:

1. Copy HPHwScan.exe from install path\Program Files\Altiris\Altiris Agent\Software Delivery\ {19110262-E827-445E-B5D7-AFABB9E240E9}\cache\OnlineDiag” to c:\temp .
2. Run HPHwScan.exe. The infoHwScan.xml file is created in the c:\temp folder.
3. Copy the infoHwScan.xml file to install path\Program Files\Altiris\Altiris Agent\Software Delivery\ {19110262-E827-445E-B5D7-AFABB9E240E9}\cache\OnlineDiag” to c:\temp .
4. Run the HP Instant Support Diagnostics task manually.

Note: The HPHwScan.exe error is still displayed. However, the error with HPDiags.exe does not occur. HPDiags.exe runs the list of diagnostics and posts the results to the Notification Server. A newer version of HP Instant Support Diagnostics may resolve this issue in a future release.