Inventory Solution 6.2 for Mac Release Notes

Article:DOC1222  |  Created: 2006-09-19  |  Updated: 2008-09-30  |  Article URL
Article Type


What do I need to know about the 6.2 release of Altiris® Inventory Solution® for Mac?


Inventory Solution 6.2 for Mac

Build number 6.2.1054

Release Notes

Installation and Upgrade

New Features in this Release

Fixes in this Release

Known Issues

Additional Documentation

Document History

Installation and Upgrade

Altiris® Inventory Solution® for Mac is designed to meet the demands of today’s diverse network environments. It gathers comprehensive software and hardware data from computers running Macintosh Operating System 10.2.8 and later.


  • Notification Server 6.0 SP3 or later
  • Altiris Agent 6.2 for Mac

Where to Download Inventory Solution for Mac

Inventory Solution for Mac can be downloaded from to install for the first time or upgrade from previous versions. Inventory Solution 6.2 for Mac is part of Altiris® Inventory Solution® for Clients 6.1.

Inventory Solution for Mac can be installed or upgraded from the Solution Center.

To install or upgrade Inventory Solution for Mac from the Solution Center:

  1. From the Altiris Console, click the Configuration tab.
  2. In the left pane, select Configuration > Upgrade/Install Additional Solutions.
  3. In the Available Solutions tab, click Solutions.
  4. Click Altiris Inventory Solution for Mac and follow the on-screen instructions.

New installation

No special steps required for new installation.

Upgrade Issues

No upgrade issues in this release.

Upgrade Steps

No special steps required for upgrade.

New Features in this Release

Improvements for this release include the following new features:

Feature Description

1. Altiris Agent for Mac is now a Universal Binary

The Altiris Agent for Mac, which resides on the client Mac computers, is a universal binary for Intel and PowerPC support.

2. Inventory Solution for Mac is now a Universal Binary

The Inventory Solution for Mac agents that reside on the client Mac computers are universal binaries for Intel and PowerPC support.

3. Intel CPU Identification

The number and types of Intel processors is now collected.
The SW Audit SW table now includes Kind (Universal, PowerPC, Intel) information.

4. User Accounts Reported

Inventory now returns a list of user accounts created on the computer.

5. Fonts Reported

Fonts found in user directories, their name, type, and location, are now reported.

6. Receipts Reported

Inventory now reports a list of software package installation receipts stored on the computer.

7. Available Updates Reported

Inventory Solution for Mac reports software updates available for the computer.

Fixes in this Release

The following issues were resolved in this release. For additional information regarding a fixed issue, click on the Article ID link for additional information.

 Fixed Issue  Article ID

1. RAM incorrectly reported

Inventory incorrectly reports information about RAM if there is more than 2 GB installed.


2. USB printer is not detected

Inventory detects USB printers as USB devices—not as Printer Hardware.

3. Disk Space Usage

Hardware Disk Space Usage is not able to detect the amount of files in Internet Explorer cache files. 


4. Pagefile size

Pagefile size is not reported by hardware inventory on all Mac client computers with Mac OS 10.2 through 10.4.


Known Issues

The following are unresolved issues and workaround instructions for issues in this release:

 Known Issue  Article ID
1. Network printer is not detected

If a Macintosh client computer has a network printer configured as primary printer, the inventory agent cannot detect it.

2. Disk Space Usage

Hardware Disk Space Usage is not able to detect the amount of files in trash and temp dir files. 

3. USB scanner is not detected

Inventory detects USB scanners as USB devices—not as Scanners.

4. Cannot uninstall Inventory Solution for Mac 6.1 through Solution Center

Inventory Solution 6.1 for Mac cannot be uninstalled from the Solution Center. To uninstall, use Control Panel > Add Remove Programs. Select Altiris Inventory Solution for Mac, and click Remove.

5. Issue upgrading Altiris Inventory Solution for Mac 6.0

It is not possible to upgrade Altiris Inventory Solution 6.0 for Mac by going to the Solution Center's Currently Installed tab and clicking Update. You must install the Altiris Agent for Mac first. Another option is to install Altiris Inventory Solution for Mac from the Solution Center > Available Solutions > Solutions. In this case, the Altiris Agent for Mac will be installed automatically prior to the Altiris Inventory Solution upgrade.


6. Altiris Console 6.5 is not supported

The default installation of the Altiris Console 6.5 does not support Altiris Inventory Solution for Mac. However, it is possible to customize the Altiris Console 6.5 menu items if necessary.


7. Incomplete results when scanning network shares

If you configure the Software Inventory Agent to scan network shares, be aware that the agent may fail to scan the shares located on the computers running Mac OS X version 10.3.9 and earlier, which will lead to incomplete results being reported. This is due to a bug in the Apple FSCatalogSearch API.


Additional Documentation

Altiris product documentation is available in Microsoft HTML Help (.chm) and Adobe Acrobat (.pdf) formats. To view Altiris product documentation in .pdf format, use Adobe Acrobat Reader (available at:

Documentation files are installed in the following directory on the Notification Server computer: C:\Program Files\Altiris\Notification Server\NSCap\Help

The following documentation is provided with Inventory Solution for Mac 6.2

Inventory Solution for Mac 6.2 Help

You can access documentation from the Altiris Console by clicking the following icons in the upper-right corner of the console:

 Access the contextual online help by clicking the online help icon.
 Access an index of all installed help by clicking the index icon.

Altiris Information Resources

Source What Information it Includes Where to Find it
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris fomal documention such as Release Notes, Help, Reference Guides, Best Practice Articles, and Technical Reference Articles. documentation
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions.
Altiris Juice:
an online magazine for Altiris users
Best Practices, tips and tricks, and articles for users of Altiris solutions.
Online Forums Forums for Altiris solutions and suites.

Document History

 Date  Changes
10/12/2006 Initial Release

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices