Recovery Solution 6.2 SP1 Release Notes

Article:DOC1225  |  Created: 2006-09-20  |  Updated: 2006-12-14  |  Article URL
Article Type


What do I need to know about Recovery Solution 6.2 SP1 release?


Release Notes
for Altiris Recovery Solution 6.2 SP1

Installation and Upgrade

New Features in this Release

Feature Enhancements

Fixes in this Release

Known Issues

Additional Documentation

Document History

Apache* Software Notice:

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This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright (c) 1999, International Business Machines, Inc.,  For more information on the Apache Software Foundation, please see <>.

Installation and Upgrade

Where to Download Recovery Solution 6.2 SP1

Recovery Solution 6.2 SP1 can be downloaded from to install for the first time or upgrade from previous versions. 

Upgrade Steps

1.      Upgrading from a Previous 6.x Version

Upgrading from a previous 6.x version requires the following steps:

·         Installing Recovery Solution 6.2 SP1 Program Files

·         Upgrading Existing Recovery Solution Servers and Clusters

For specific instructions, see the Recovery Solution Reference Guide.

2.      Upgrading from Recovery 5.7 or Earlier

Upgrading from version 5.7 or earlier directly to 6.2 SP1 is not supported.

You will need to upgrade to a version between 6.0 and 6.2 first, and then upgrade to 6.2 SP1. Before upgrading Recovery Solution, you must upgrade the Altiris® Notification Server™ component to version 6.0. You cannot upgrade to a 6.x version for Recovery Solution on Notification Server 5.5.

For specific instructions, see the Recovery Solution Reference Guide.


Upgrade Note: Previous Snapshots are not Shown in the Rollback Dialog

After the Recovery Agent has been upgraded on a client computer, previous snapshots are not shown in the Rollback dialog (on the server UI) unless you select the Show critical snapshots and snapshots from previous RS Agent installations checkbox. This will not display previous snapshots on the client’s Rollback dialog. For more information, see the Perform a Rollback topic in the Recovery Solution Reference Guide.

New Features in this Release

New Features in Recovery Solution 6.2 SP1

 Feature Description

1. Full System Recovery Enhancements

The Full System Recovery method is used in a variety of situations such as fixing an operating system that cannot start or recovering data to a replaced hard disk or stolen notebook. This functionality has been enhanced.

Full System Recovery from DVD in Local Mode 

Full System Recovery from DVD functionality available for network-based clients of Recovery Solution has been extended to the local mode. Local Full System Recovery from DVD features many of the same elements that characterize the network-mode Full System Recovery: local Full System Recovery DVD Wizard to create ISO DVD images from a Full System Snapshot, similarly Recovery DVD-ROMs used to restore an entire protected computer to a previous state, and Full System Recovery images optionally protected with a password. The right enabling Local Recovery users to create Recovery DVDs on protected computers is controllable by administrator through the Local Recovery Agent Settings policy in the Altiris Console.

Note: Local Full System Recovery is supported only for DVD-ROM drives connected to native IDE controllers or controllers set to work in IDE compatibility mode, hence USB or Serial ATA controllers without IDE compatibility mode are not supported.

Dual-layer DVD Support

Full System Recovery Wizard in both local and network-based modes allows creating 8GB recovery images for recording on dual-layer DVD-ROMs.

2. What’s New in Recovery Solution Web Reports

Recovery Solution provides several predefined reports in the Altiris Console. Enhancements to these reports include the following.

New “Search for a File” Web Report

This report lets you search the Recovery clusters’ storage for specific file and folder names backed up by a particular users on specified client computers. The input parameters include cluster name (or “all clusters” if you have more than one), search type (files, folders, or both), client name, user name, and file name.

“Snapshot Status” Report Enhancement

This report now provides additional information about failed snapshots. Specifically, the new columns display the percentage of completion and the phase/filename at which a snapshot failed.

“Most Recent Recovery Solution Events” Report Enhancement

This report now lets you select the cluster for which to show the events.

3. Notify When a Scheduled Snapshot Fails Option

You can control the showing of the “Snapshot competed with errors” message on protected computers through the Recovery Agent Settings policy in the Altiris Console and in Recovery Agent Options on the client side.


4. Better Navigation of Web Based File Recovery Page

New controls on the Web Based File Recovery page allow for easier navigation in an extensive list of available protected computers.

5. More Control over AexRSDataBaseUser Password

Recovery Solution SQL database user (AexRSDataBaseUser) password is now specified during Recovery Cluster creation wizard and can be changed using the Cluster Settings policy page in the Altiris Console. The specified password is safely encrypted in a Recovery Server Windows registry.


6. RS Agent Local Mode Prerequisite Package Update

This new functionality allows adding support for new hardware in local mode of Recovery Solution and in Local Recovery Pro. An updated Local Mode Prerequisite package can be provided either from Altiris Console or during Recovery Agent installation. For more information, see the Distribute Local Mode Prerequisite Package topic in the Recovery Solution Reference Guide.


7. Improved Handling of Offline SQL Server and Data Storage Locations

Handling of offline SQL Server hosting RS database as well as handling of offline data (BLOB) storage locations has been improved. Proper messaging and logging has been added.


8. Automatic Deletion of Excluded Files

After a user has listed files or folders to be excluded, all files and folders that meet the exclude criteria will be deleted from the storage during the SSM job. This option is controllable from Cluster configuration > Server Job Schedule > SSM job > "Force deletion of the recently excluded files" checkbox.

New Features in Recovery Solution 6.2

This section includes changes made since the last product release or service pack. It also includes all information included in hot fixes made since the last product release or service pack.

 Feature Description

1.      New Recovery User Group with Permission to Restore Protected Users' Data

Members of the new recovery user group (named AeXRS_Managers, by default) that is created during Recovery Solution Cluster setup, have global access to all protected users’ data on all protected computers. These users can restore other users’ data using the Web Based File Recovery and the Migrate utility.

2.      Silent Installation and Registration of the Recovery Solution Agent

The Recovery Solution Agent installation process is furthermore simplified. The user no longer needs to physically log on to the computer to complete the registration. Administrators can specify additional parameters during the Recovery Solution Agent setup (username, password, and domain), which guarantee completely silent registration for the specified user account.

Note: The Local Recovery Agent setup does not require user logon in case the Recovery Agent setup was launched with the correct \BWPart and \BWVolume command-line parameters.

3.      Hide and Password Protect F11 Recovery Prompt

F11 Local Recovery prompt appearing at the startup of a protected computer can be now hidden and password protected. The feature is controllable through the console by an administrator as well as through Agent Options on the client side.

Note: This option is disabled by default.

4.      Snapshots Over WAN

Protected users no longer need to establish VPN connection before a snapshot when working outside their company’s local area network. Recovery Solution Agent supports snapshots and restores over Wide Area Network (WAN) using HTTP/HTTPS protocol for communication with Recovery Solution Server. The following features enable communication and simplify operations when protected computers reside on the WAN.

Proxy Support

The Recovery Solution Agent can use the Altiris Agent proxy settings for HTTP/HTTPS communication with the server.

Note: This option is enabled by default. If the Altiris Agent is set up to use the proxy settings, then the Recovery Solution Agent will use the same proxy by default.

Client-side initiated scheduled snapshots

Scheduled snapshots can now be initiated from the client side. This new functionality removes the previous requirement for open TCP port 43189, in order to have snapshots running on schedule. The feature is mainly aimed at the clients residing behind a firewall. Administrators can enable this option through the Recovery Console UI.

Note: This option is disabled by default.

Caching of Recovery Solution Agent credentials

To allow for a more user-friendly interaction in a workgroup environment, or when your protected computers and server belong to different domains, the Recovery Solution Agent can cache the user credentials once they are entered at the client side eliminating the need for re-entry each time that the agent connects to the Recovery Solution Server.

Note: This option is disabled by default.

Do not start scheduled snapshots if . . .

When a client computer is at remote location, connected through VPN/RAS, or if the connection to Recovery Server is slow or unreliable, and you would rather not have automatic snapshots running, this new functionality enables the Recovery Solution Agent to temporarily disable scheduled snapshots. You can check the following conditions:

  • Do not start scheduled snapshots over WAN connection
  • Do not start snapshot if transfer rate is less than...

The new “Do not start scheduled snapshots over WAN connection” functionality (disabled by default) can be controlled through client-side Recovery Solution Agent Options as well as through the Recovery Console.

5.      Storage Space Limits

You can now set a quota for storage space used by protected clients on the Space Management tabview of Recovery Agent Settings. The quota settings limit the computer storage space used on the server by protected computers. If a protected computer exceeds the quota then all snapshots from the protected computer will be blocked until the administrator increases the quota or the storage space used by this protected computer is decreased during a Server Space Management job. Additional options include showing a warning message to the user and logging an event when the specified limit is exceeded.

6.      F11 Recovery from Removable Media

Local Recovery Pro and Recovery Solution in local mode let you create the Altiris Recovery Partition on a non-system hard disk drive, including removable media such as USB or FireWire*. In case your system drive fails, you can connect the drive that contains the Recovery partition, and then start the computer using this drive to perform the Full System Recovery.

7.      Hardware RAID Support

Recovery Solution supports a number of hardware RAID adapters for snapshots and recovery in both local and server-based mode.

RAID Support for Local Recovery

The following RAID controllers are now supported for snapshot and recovery in local mode:

  • Dell* PERC 4e/Si RAID
  • Dell PERC 4e/Di RAID
  • Dell PERC 4/DC RAID
  • Dell PERC 3/Di RAID
  • Dell PERC 3/DC RAID
  • Dell CERC SATA 6ch RAID
  • HP* SmartArray 641
  • HP SmartArray 5i
  • HP NetRAID-2M
  • IBM* ServeRAID 3L Controller
  • Adaptec* 3940D
  • LSI Logic* Megaraid SCSI 320-2 RAID

RAID Support for Server-based Full System Recovery

The following adapters are supported for Full System Recovery in server-based mode:

  • HP Smart Array 641 RAID
  • HP SmartArray 5i RAID
  • Dell CERC SATA 6ch RAID controller
  • Dell PERC 4e/Si RAID
  • Dell PERC 4e/Di RAID
  • Dell PERC 4/DC RAID
  • Silicon Image* 3112A RAID

8.      Local Mode Prerequisite Package

The Recovery Agent Local Mode Prerequisite Package file contains the Recovery Agent Partition component that is required for running the Local Recovery Agent. By default, the package is downloaded during Recovery Agent setup from Alternatively, you can manually copy the package to C:\Program Files\Altiris folder on a client computer before agent installation, or use the Local Recovery Agent Setup command-line parameters to specify a non-default location path.

9.      New Localizations

The 6.2 release of Recovery Solution has been localized into Russian and Dutch.

Feature Enhancements 

Recovery Solution 6.2 feature enhancements include the following.

Enhancement Description

1.      Integration with Other Altiris Solutions

Recovery Solution integration with Altiris Software Delivery Solution and Altiris Patch Management Solution has been enhanced.

Integration with Software Delivery Solution

Administrators can restrict protected users from rolling back to a snapshot that predates critical application or software package installation.

Integration with Patch Management Solution

Administrators can mark Patch Management tasks as critical through a checkbox in a task dialog to inform the Recovery Server that rollback to snapshots taken prior to the execution of the given task must not be possible without higher-level privileges.

2.      Rollback on a Collection Basis

Administrator can start rollback for a collection or for all computers in the cluster. Rollback can be performed to the latest snapshot or to the latest critical snapshot that is performed after the latest critical patch installation.

3.      Improved Snapshot Performance

The Scanning files phase now takes less time on slow computers. In addition, the performance of snapshots over slow connection has been greatly improved.

4.      Enhanced Exclude List Filtering Capabilities

It is possible to add exceptions to the Excludes list manually or import them from XML file. The files you add to the list of exceptions will not be excluded from manual and automatic snapshots.

5.      Recovery Agent Upgrade Now Performed Through Notification Server Policy

To perform Recovery Solution Agent upgrades, Recovery Solution now relies on Altiris Agent policies leveraging package servers, multicasting, and bandwidth throttling to deliver the upgrade packages to the client computers.

6.      Change Account Status for All Protected Computers in a Collection

Administrators can enable/disable simultaneously all protected computers in a collection through the Recovery Solution Tasks context menu.

7.      Enable Web-Based File Recovery for All Users by Default

Administrator can enable access to Web-Based File Recovery simultaneously for all current and future protected users during cluster creation or on the cluster settings page afterwards.

8.      Automatic Fixing of Integrity Errors

Starting from the Recovery Solution 6.2, the Integrity Check job can automatically fix errors resulting from corrupted or missing protected raw data storage files.

Note: For this functionality to work, you must enable the Delete Lost Protected Data Files and the Delete Corrupted Protected Data Files options in the Recovery Console.

9.      Partitioning Restore during F11 Recovery

If a user replaced a hard disk or modified the partitioning after the initial snapshot, the user can choose to re-create the partitioning layout during the local F11 recovery providing that the hardware remains the same (example: The disk was replaced with a disk of the same type and size, or of a larger size).

Fixes in this Release

The following issues were resolved in Recovery Solution 6.2.

 Fixed Issue
Microsoft Windows* XP Fast User Switching and Terminal Services Support

Recovery Solution and the Recovery Solution Agent setup and console operations can be performed over Terminal Services connection. In addition, Recovery Solution now supports Windows* XP Fast User Switching on protected computers.

Windows 2003 SP1 Support

Recovery Solution now supports Windows 2003 Server SP1.

Windows 2003 R2 Support

Recovery Solution now also supports Windows Server 2003 R2.

Microsoft SQL Server* 2005 Support

The Recovery Solution database can be created and run on Microsoft SQL Server* 2005.

Note: Microsoft SQL Server 2005 has ‘xp_cmdshell’ component disabled by default. You will be prompted to enable the component upon creating a Recovery Cluster. In the SQL Server 2005 Surface Area Configuration tool window, click Surface Area Configuration for Features > xp_cmdshell and select the Enable xp_cmdshell checkbox. After the Recovery Cluster creation is complete, you can safely disable the component.

Recovery Solution Database User Role Changed

For security purposes, the Recovery Solution SQL database user (AeXRSDatabaseUser) membership was changed in the current release from the sysadmin fixed server role to the db_owner fixed database role.

Known Issues

Known Issues for Recovery Solution

 Known Issue
Recovery Server Setup does not create a backup device for the database, and does not schedule regular backups of the database.

The installed version of the Altiris Recovery Solution™ from Symantec Implementation Guide does not describe correctly the functionality of the Recovery Server Setup. In the Settings Information > Microsoft SQL Server Settings, the following text is not valid:
"Database Backups
Setup creates a backup device for the database. It also schedules regular backups of the database."

Non-anonymous Proxies are Not Supported

Recovery Solution Agent communication over proxy is allowed for anonymous proxies only. Non-anonymous proxies are not supported in the current release of Recovery Solution.

Downgrade to an Older Version is Not Supported

Installation of an older version of Recovery Solution onto Notification Server computer that has or had a newer version of Recovery Solution installed is not supported.

Full System Recovery Over WAN

The Network Full System Recovery cannot be performed for a protected computer that is outside of the company’s Local Area Network. When client computers reside on the WAN, their Full System Recovery can be performed only using a CD or a DVD ROM set that includes all user data.

Performing a Web-based File Recovery

When running Web-based file recovery on a load-balanced cluster, you must enter the IP address of a physical Recovery Server in the Recovery Solution Cluster and not the IP address of the Recovery Solution Cluster itself.

Full System Recovery Limitations

Full System Recovery cannot be performed on a Windows NT/2000/XP/2003 protected computer that uses disk volume sets, stripe sets, dynamic disks, software RAIDs, and unsupported RAID hardware.

Authentication under Currently Logged User does not Work on Windows NT4/9x working over HTTP/S

Authentication under currently logged on user account does not work for computers using Windows NT4/9x working over HTTP/S; the user will have to enter credentials manually during the Agent registration. The user will also have to re-enter user credentials every time the computer is restarted.

If Recovery Server was upgraded while Notification Server was offline

In case the Recovery Server was upgraded while Notification Server was offline, it will not be treated as upgraded. In cluster settings the server is shown as "upgrade in progress." Many actions (example: FSR CD creation) fail for the clients installed on the cluster. Uninstall the Recovery Server for which the status was not updated and install it again (without Notification Server restart).

Cannot Use Mapped Drives for Storage Locations on Windows 2003

It is not possible to use mapped drives for storage locations if your Recovery Server is installed on Windows 2003 Server. The workaround is to use a UNC path (\\server\share) instead.

RAID Adapters Not Supported For Full System Recovery

The following adapter is not supported for Full System Recovery in server-based mode:

  • HP NetRAID-2M
Performing a Full System Recovery Using PXE with Deployment Solution 6.5 SP1

The feature of performing a Full System Recovery does not work on Altiris Deployment Solution 6.5 SP1. Altiris Boot Disk Creator fails on attempt to add files (vdisk.sys and rndm_dr.exe) during PXE boot disk creation. The error message states 'An unhandled win32 exception occured in bootwiz.exe [12664]...'.  The workaround is to upgrade your Deployment Solution to version 6.8.

Agent Re-registration With Existing Account

Altiris Recovery Agent re-registration with existing account on Recovery Solution clusters with lots of data can take up to 15 minutes. During this time, Altiris Recovery Agent Registration dialog window will be displayed with the “Busy” appearance of the mouse pointer.

NumberOfConnections Registry Setting Reset after Recovery Solution Upgrade

If before the Recovery Solution upgrade you had customized the NumberOfConnections registry value under the [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Client Recovery\DataStore] Windows Registry key to increase the number of concurrent snapshots, the value is reset back to 100 after the upgrade. In rare cases when running more than 100 concurrent jobs this may cause the snapshots and restores to become very slow or cancelled. To work around the problem, set the customized NumberOfConnections setting back to the last known good value. For more information, see article 29509.

Some NAS Devices are Not Supported as Raw Storage Locations

The following NAS devices, which are Linux based, do not fully support Windows API's and cannot be used as raw storage locations for Recovery Solution: HP Net App and EMC Celerra.

Known Issues for Both Recovery Solution and Altiris Local Recovery Software

 Known Issue
Encrypted Files Cannot Be RFE’ed to Same but Non-Encrypted Files

Due to encryption keys being user specific, it is not possible to gain the benefits of redundant file elimination when comparing two identical files if one is encrypted and the other is not.

Different Wallpaper Screen Appears During System Rollback

During a system rollback, a different wallpaper screen, such as the default wallpaper screen, may appear. This is normal and all settings will be restored after the rollback is completed.

Firewall Settings Not Restored On Windows XP

After performing a network settings rollback on Windows XP computers, firewall settings may not be restored. In these cases, firewall settings must be restored manually.

Limited support for Microsoft Cluster

In the current release, files are correctly backed up and can be restored but full-system recovery and rollback are not supported on the clustered server.  You may need to disable or change the Open File Manager (OFM) settings for the snapshot to complete successfully on such servers.

Accelerated Snapshots Don’t Work

If a protected user accelerates the snapshot scheduled for the next day after the scheduled snapshot for the current day has already run, the snapshot will not start, although the “Job was accelerated successfully” message will appear.

Note: Accelerated snapshots will not run only in case they are initiated through Recovery Solution Agent Options on client computers, not through the Recovery Console.

Rollback from Windows XP SP1 or SP2 to Clean Windows XP

Do not perform rollbacks from Windows XP with Service Pack 1 or Service Pack 2 to a “clean” Windows XP as it may cause your computer to become unusable. Use Windows Add/Remove Programs to remove the Service Pack instead, then run the rollback if needed. Rollback from Win XP SP2 to SP1 is possible and supported.

Snapshot Excludes with Wildcards May Not Work

If you use wildcards to specify an excluded folder (Example: c:\Folder*) and add exceptions to it, a folder with a matching name and its files will be backed up nevertheless. To work around the problem do not use wildcards to specify excludes with exceptions or do not add exceptions to excludes with wildcards.

Full System Recovery from USB or SATA* CD or DVD Drives is not Supported

Local and server-based Full System Recovery is supported only for CD and DVD drives connected to native IDE controllers or controllers set to work in IDE compatibility mode. USB or Serial ATA controllers without IDE compatibility mode are not supported.

Compatibility Issue with Recovery Agent and Senforce Endpoint Security Software

Recovery Agent is unable to snapshot certain drivers associated with Senforce EndPoint Security software due to specific security restrictions put in place by Senforce. The workaround is to add the folder %WinDir%\System32\Drivers\stss to the Recovery Agent Excludes (Altiris Console > Configuration tab > Solution Settings > Incidents management > Recovery Solution > Recovery Agent Settings >  Excludes tab). After that, the snapshots should complete without a problem.

No Support for Microsoft Windows Vista and 64-bit Operating Systems


The current version does not support Microsoft Windows Vista and 64-bit operating systems. Note that it will not be possible to install the Recovery Agent on a 64-bit operating system as the setup will quit once 64-bit operating system is detected.

Unable to Browse FSR image with Internet Explorer 7


When you try browsing a Full System Recovery CD or DVD on a computer that has Microsoft Internet Explorer 7 installed, the following error appears "Windows cannot find '(null)' Make sure you typed the name correctly, and then try again". Note, that the problem only occurs on attempt to browse drives, the restore of the whole drive works fine. The workaround is to use a computer that does not have the Internet Explorer 7 installed on it.

Known Issues for Local Recovery

 Known Issue
Non-Functional “Shutdown” Button on the “Hard drive has changed” Dialog

The “Shutdown” button on the “Hard drive has changed” dialog (which appears if the partition structure has been changed before a Full System Recovery) doesn’t work.

Linux* Cannot Mount Recovery Partition on the IDE HDD Attached to NVidia2 Motherboard

After the Local Recovery Agent is installed, any action with the Altiris partition under Linux fails because Linux does not see files on the Altiris partition. This problem is specific for system installed on IDE HDD connected to Abit Socket* A NF7-S, nForce2 chipset motherboard.

Dynamic Volumes are not supported

The current release of Local Recovery does not support dynamic disks on protected computers.

No support for TPM security chip

Protected computers using the TPM security* chip are not supported with this release of Recovery Solution.

User Logon Screen Changed To Classic Windows Style While Installing Altiris Local Recovery

When a Windows XP computer is restarted during the installation of Local Recovery, the classic Windows logon screen is displayed even if the Use Welcome Screen (icons) and Use Fast User Switching options are selected. The selected logon screen will be correctly displayed after the installation and first snapshot complete.

Local Recovery Drive Controller Support

During the installation of local recovery if an unsupported device driver is detected the user will receive an installation error indicating that unsupported drivers have been detected.  If these drivers have been loaded as part of an existing factory image and there is not a dependent device in the system, removal of the driver from the Device Manager in Windows should correct the problem and allow installation to occur normally.

Altiris Embedded BootWorks Partition Compatibility

Local Recovery places the contents of snapshots into a hidden Altiris partition. Altiris® Deployment Solution™ 6.1 and earlier Embedded BootWorks (EBW) partition and the Altiris partition cannot reside simultaneously on the same physical drive.  If you have an EBW partition and you attempt to install and/or create an Altiris partition, the installation will fail with an error message instructing you to remove the EBW partition prior to creating the Altiris partition. If you wish to keep an EBW partition and have computer backup and recovery capabilities, you must upgrade and use Recovery Solution in network mode only.

Note: Deployment Solution 6.5 EBW partitions are supported.

Using Third Party Imaging Tools on a Computer Containing an Altiris Partition

If you need to image a computer that has an Altiris partition on its drive, you will need to use Altiris RapiDeploy from Deployment Solution 6.5 Hotfix 2. It is not possible to successfully image and preserve an Altiris partition using some older versions of RapiDeploy or by using the products of another company.

Issues with Dual-Boot

Local Recovery requires that the operating system should be installed to the same disk from which the BIOS boots. This especially can be a problem in a dual-boot environment. For Local Recovery to work correctly in a dual-boot environment, it must be installed under an operating system that is installed on the booting disk.

The Following USB Hard drives Are Not Supported
  • AUDAVI* HTS6505-80GB.
The Following RAID Adapters Are Not Supported

The following adapters are not supported if a RAID is configured on them (the adapters should work fine without a RAID configuration):

  • NVIDIA* SATA RAID (Compaq xw9300)
  • Promise FastTrak* TX2000
  • Promise FastTrak* TX2200
  • Silicon Image* 3112A RAID
Issues with Intel* 945G Express Chipset

Altiris partition creation fails on a Parallel ATA IDE hard disk drive attached to Intel® 945G Express Chipset with Standard ATA\ATAPI Dual Channel controller.

System Restore Doesn't Work When DISK0 is a Removable Drive

If an Altiris partition was created on a removable hard disk drive (FireWire or USB) that is set as Disk0 in computer’s BIOS, Full System Recovery (F11) will fail. As a workaround, you can set the removable HDD as Disk1 or Disk2.

Partition Corruption Message Appears During F11 Recovery from USB HDD

The problem may occur during F11 recovery from USB HDD. The following message is displayed: “Agent partition corruption was detected”. The workaround is to select Yes to force the partition check. After computer restart and booting back to Windows the problem should not reoccur.

Additional Documentation

Altiris product documentation is available in Microsoft HTML Help* (.chm) and Adobe Acrobat* (.pdf) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader* (available at:

Documentation files are installed in the following directory on the Notification Server computer:
C:\Program Files\Altiris\eXpress\Notification Server\NSCap\Help.

The following documentation is provided with Recovery Solution 6.2 SP1

Recovery Solution Administrator's Guide

You can access documentation from the Altiris Console by clicking the following icons in the upper-right corner of the console:

 Access the contextual online help by clicking the online help icon.
 Access an index of all installed help by clicking the index icon.

Altiris Information Resources

Source What Information it Includes Where to Find it
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris fomal documention such as Release Notes, Help, Reference Guides, Best Practice Articles, and Technical Reference Articles.
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions.
Altiris Juice:
an online magazine for Altiris users
Best Practices, tips and tricks, and articles for users of Altiris solutions.
Online Forums Forums for Altiris solutions and suites.

Document History

 Date  Changes
09/21/2006 Initial Document Version Created

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