Altiris® Real-Time System Manager™ 6.2 SP1 Release Notes

Article:DOC1277  |  Created: 2007-03-05  |  Updated: 2007-03-05  |  Article URL
Article Type



What do I need to know about the 6.2 SP1 release of Altiris® Real-Time System Manager™ Solution?


Release Notes
for Altiris® Real-Time System Manager™ 6.2 SP1


Installation and Upgrade

What's New in this Release

Known Issues

Additional Documentation

Document History


Real-Time System Manager Solution (formerly called Web Administrator for Windows Solution) reduces the need of desk-side visits for common hardware and OS related problems. Real-Time System Manager lets administrators, helpdesk technicians, and remote workers, manage remote computers using Intel* Active Management Technology (Intel* AMT), Alert Standard Format (ASF), and Windows Management Instrumentation (WMI) technologies through a web browser. It provides detailed real-time information about the health and status of a remote computer, and allows those with appropriate permissions to perform administrative tasks such as running an application, rebooting the computer, resetting a password, running a trace route, performing a port check, and several other useful features.

Installation and Upgrade


Real-Time System Manager Solution works with Notification Server. Notification Server must be installed before installing Real-Time System Manager Solution. Notification Server 6.0 SP3 is the minimum requirement for Real-Time System Manager 6.2 SP1 (installation will fail on Notification Server 6.0 SP2). For information on installing Notification Server, see Notification Server Requirements in the Altiris Notification Server Help.
  • Microsoft SQL Server 2000 SP3 or later (recommended) or MSDE 2000 (approved)  
  • Windows 2000 SP4 Server / Windows Server 2003 SP1 or higher

    Note: Microsoft SQL 2005 Server is also supported

Where to Download Real-Time System Manager 6.2 SP1

Real-Time System Manager 6.2 SP1 can be downloaded from to install for the first time or upgrade from previous versions. 

Upgrade Issues

You can use the XslTransform utility to upgrade custom views for previous versions of Real-Time System Manager Solution (including Altiris Web Administrator for Windows Solution). The utility can be found on the computer where Real-Time System Manager Solution was installed, in the %ProgramFiles%\Altiris\RTSM\Tools\ViewTransform folder. For information, see Upgrading Custom Views topic in the Real-Time System Manager Solution Reference Guide. 

What's New in this Release

What's new in Real-Time System Manager 6.2 SP1

Feature Description

Compatibility with RTCI build 6.2.1145

Real-Time System Manager 6.2 SP1 was created for compatibility with Real-Time Console Infrastructure (RTCI) component build 6.2.1145. RTCI 6.2.1145 is included in Out of Band Management Solution 6.1 SP1 (article 32948), which is available as a stand-alone solution and through other component solutions (such as Dell Client Manager 2.1).

SOL Support for Dell Optiplex 745C

Real-Time System Manager 6.2 SP1 supports Serial-over-LAN sessions with Dell Optiplex 745C computers.

New features in Real-Time System Manager 6.2

 Feature Description

1.      Support for Intel* vPro™ Technology

Real-Time System Manager extends its support of Intel* vPro technology computers using Intel* Active Management Technology (Intel* AMT) with the following features:

Support for Enterprise Mode

To remotely manage a computer using Intel* vPro technology, the computer must be configured and provisioned in Intel* AMT ‘Small Business Mode’ or ‘Enterprise Mode’. In addition to Small Business Mode, this release now supports computers in Enterprise Mode.

Support for Serial over LAN

Using Serial over LAN (SOL), you can remotely take control of a client computer after it boots and before it loads the operating system (text mode only). This enables you to remotely edit BIOS settings, view startup messages, and so forth.

Support for IDE-Redirect

You can redirect the boot source of a computer to a different location, such as an ISO on a network share. This is useful if a computer cannot start the local operating system. You can boot using another OS and then repair the locally installed operating system.

Support for Intel* vPro System Defense (Network Filtering)

You can perform hardware filtering of network traffic that blocks all inbound and outbound network traffic from a virus-infected computer and prevents the threat from spreading. Remediation ports are still open so that the Altiris Agent can communicate with the Altiris Notification Server.

Ability to view Intel* AMT Logs

You can now view Intel* AMT events, showing severity and description of the events stored in the non-volatile random access memory (NVRAM).

Intel* vPro Agent Presence

Agent Presence provides a hardware heartbeat for third-party management agents. Real-Time System Manager displays a list of currently registered watch-dogs and their status.

Intel* AMT Configuration Changes

You can change Intel* AMT configuration settings on an already provisioned Intel* vPro computer.

Support for Intel* AMT Alerts

You can subscribe to Intel* AMT alerts and specify the SNMP receiver.

2.      Support for ASF

Real-Time System Manager supports computers using Alert Standard Format (ASF) 2.0 (secure mode only) with the following features:

Remote Power Management

You can use ASF to remotely change the power state of a client computer.

ASF Configuration Changes

The ASF Configuration page lets administrator specify the authentication keys and the socket timeout value for secure connections using ASF 2.0.

Support for ASF Alerts

You can now receive ASF alerts and specify the SNMP receiver and SNMP community settings.

3.      Support for WMI Provider

Real-Time System Manager supports WMI on client computers to allow for graceful power actions and for viewing management agent log and configuration files in real time.

4.      Real-Time Console Infrastructure Configuration page

A new configuration page under the Configuration tab for configuration of the infrastructure settings that can be used by Real-Time System Manager lets you configure default solution settings for connections using ASF and Intel* AMT technology, specify alert settings, define Intel* vPro System Defense network filtering options, create your own ‘Port Check’ list, and more.

5.      Enhanced Event Log View

When viewing event logs, you can now filter or search for events based on event type, event date, and ID.

6.      Support for Windows* Vista and 64-bit Versions of Windows

The 6.2 release of Real-Time System Manager has been verified to support Windows Vista and 64-bit versions of Windows operating system on client computers.

Known Issues

The following are known issues and workaround instructions for issues in this release:

 Known Issue

     HP BIOS Settings for SOL

The following options must be configured in ME BIOS advanced settings for Intel® AMT Serial-over-Lan to work correctly with HP computers:

  • SOL Terminal Emulation Mode: ANSI
  • Disabled echo char: ON
     IDE-Redirection to Floppy Doesn't Work on Dell Clients

When the SOL-IDER session is used to remotely boot a Dell client computer from a physical floppy diskette inserted into a floppy drive on the Notification Server computer, or from a binary floppy image file, the client performs a reboot but does not load the operating system. On the client's monitor, the message "Attempting remote IDE boot" appears, but the Real-Time System Manager's terminal window remains blank until the session is terminated. This is a known issue with Dell computers (tested on Dell OptiPlex 745c). The workaround is to start the client from other media (physical CD-ROM, DVD-ROM, or ISO image file).

Altiris Agent Tasks on Quarantined Computers

If a computer is outside of the domain that the Notification Server is in, and if the 'Filter Network Traffic' System Defense option is activated, you cannot perform Altiris tasks (such as inventory and software delivery) on that managed computer. Tasks will work if the client computer and the Notification Server are in the same domain.

Closing Real-Time System Manager Does Not Close the Connection

If you close the Internet Explorer window without disconnecting, the session (on this computer) will stay open for approximately 15 minutes. This lets any user access the last viewed client computer without specifying any credentials (by starting the Real-Time System Manager on the same computer you were working on).

Error connecting to a computer running Windows XP Service Pack 2

You receive an “Access denied” or “The network path was not found” error message when you try to connect to a computer that is running Windows XP Service Pack 2. This issue occurs because the default configuration of the Windows Firewall program in Windows XP SP2 blocks incoming network traffic on Transmission Control Protocol (TCP) port 445. For the administrative tools listed here to connect to a remote computer, that remote computer must permit incoming network traffic on TCP port 445.
For possible resolution methods, see “Troubleshooting” chapter in the Real-Time System Manager Solution Reference Guide.

Resetting Password for a Stand-alone Computer in a Workgroup

The “Reset Password” task for an account on a stand-alone computer in a workgroup, to which you have had prior connections, can fail with the following errors: "The credentials supplied conflict with an existing set of credentials" or “General Error or Access denied”. These errors will occur if the prior connection under a non-administrator account conflicts with the Real-Time System Manager’s connection or if the user does not have the administrator’s privileges at the target computer.
The issue is caused by a known Microsoft Net API deficiency since currently there is no common way to force the closing of existing connections programmatically or via a tool.

Starting a New SOL Session when Another Session is Active

If a SOL session window is already opened for a computer, you must close it before establishing a new remote SOL connection to the computer. Otherwise, you may get a “SOL session terminated” error message.

‘Add Printer’ Functionality Not Available

This is a Microsoft WMI limitation as its ‘AddPrinter’ method does not support remote interfaces – only local ones. The button will be removed in the future version.

SOL and IDE-R Disabled in Computer BIOS

If SOL and IDE-R are disabled in computer BIOS, the controls for these options on the AMT Settings page (‘Task progress window and remote control’ and ‘Redirect to optical/floppy drive or image on a server’) are not disabled.

Issue with HP BIOS Versions Earlier than 1.5 and MS-DOS Boot Images

IDE-R session to a MS-DOS boot image may not work correctly with managed HP client computers, which have BIOS versions earlier than 1.5. The workaround is to upgrade the client BIOS.

      Alt+<key> Sequences Does Not Transfer to Client Computer during SOL Session

When you use any Alt+<key> sequence on the keyboard during the Serial-over-Lan session, the controlled computer may not receive it.

      Cannot Install Windows Using IDE-R on HP Compaq dc7700p System

Due to SOL emulation limitations, installation of a graphical operating system through IDE-R could lead to a BSOD on some Intel* vPro implementations and is not fully supported by Intel AMT 2.x products. The problem affects HP Compaq Business Desktop System BIOS for Intel* vPro Technology (786E1 BIOS). For resolution, download and install the latest BIOS/firmware update from the vendor's website.

      Issues when Connecting to Computers that Have Multiple Network Cards

Real-Time System Manager connection to client computers, which have more than one NIC (Network Interface Card), has been improved. The following limitations still apply:
- The Real-Time System Manager connection timeout is 10 minutes.
- The Altiris Agent must have the Notification Server database updated with the new IP address after the client connects to the network.

        Localization Issue 

This release of Real-Time System Manager is not yet available in Italian language (except for the reports). The issue is to be addressed in the future releases. For details, see Altiris Knowledgebase article 29422.       

       WMI Authentication Fails When Connecting to a Windows XP Client in a Workgroup 

Even if valid credentials are provided and Windows Firewall is configured correctly (remote WMI execution is enabled) on a Windows XP client computer that is a member of a workgroup, you may still be unable to connect to the client using the Real-Time System Manager console. This is a Windows XP limitation caused by the “ForceGuest” option enabled by default on all Windows XP computers being members of a workgroup (in contrast to domain members). All users logging onto such computers over the network are forced to use the Guest account. To work around this problem, set the “ForceGuest” DWORD value to equal 0 (zero) under the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa] key in Windows registry on the client computer. For more information, see Microsoft KB articles;EN-US;180548 and;en-us;290403.

       Connecting to Windows* Vista Client Computers 

When using Real-Time System Manager to remotely connect to Windows Vista client computers, you must make sure that Windows Firewall is configured to allow remote Windows Management Instrumentation (WMI) connections on the client (Network and Sharing Center > Windows Firewall > Change Settings > Exceptions > Programs and ports > Windows Management Instrumentation (WMI) > set the check box to enable Exception for the WMI service). Additionally, for standalone Vista clients (not in a domain), you must disable the User Account Control (UAC) through the Windows Control Panel (User Accounts > Turn User account control on or off > clear the Use User Account Control (UAC) to help protect your Computer check box). Optionally, you can disable the UAC for the built-in Administrator account (if you want to use this account for remote connection) through the Administrative Tools > Local Security Policy MMC snap-in (Local Policies > Security Options > disable the User Account Control: Admin Approval mode for Built-in Administrator Account policy).

Additional Documentation

Altiris product documentation is available in Microsoft HTML Help* (.CHM) and Adobe Acrobat* (.PDF) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader* (available at:

Documentation files are installed in the following directory on the Altiris® Notification Server™ computer:
C:\Program Files\Altiris\Notification Server\NSCap\Help

The following documentation is provided with Real-Time System Manager:

Real-Time System Manager Reference Guide

You can access documentation from the Altiris Console by clicking the following icons in the upper-right corner of the console:

Access the contextual online help by clicking the online help icon .
Access an index of all installed help by clicking the index icon help index.

Altiris Information Resources

Source What Information it Includes Where to Find it
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation such as Release Notes, Help, Reference Guides, Best Practice Articles, and Technical Reference Articles.
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions.
Altiris Juice:
an online magazine for Altiris users
Best Practices, tips and tricks, and articles for users of Altiris solutions.
Online Forums Forums for Altiris solutions and suites.

Document History

 Date  Changes
11/02/2006 The initial document release candidate was posted to the Altiris Knowledgebase. 
11/10/2006 Document updated.
3/7/2007 Document updated.
3/15/2007 6.2 SP1 version of document was published.

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