Inventory Solution for Windows 6.1 SP2 Release Notes

Article:DOC1286  |  Created: 2006-11-10  |  Updated: 2008-04-11  |  Article URL http://www.symantec.com/docs/DOC1286
Article Type
Documentation


Description



Question
What do I need to know about the 6.1 SP2 release of Altiris® Inventory Solution® for Windows?

Answer

Altiris® Inventory Solution® for Windows 6.1 SP2

Build number 6.1.1075

Release Notes

Introduction

Installation and Upgrade

What is New in this Release

Installation and Upgrade Issues

Fixes in this Release

Known Issues in this Release

Additional Documentation

Document History

Introduction

Altiris® Inventory Solution® for Windows is designed to meet the demands of today's diverse network environments. It gathers comprehensive software and hardware data from virtually any computer running a Windows 32-bit or Windows 64-bit operating system. A variety of deployment and data collection options ensure that Inventory Solution works in any environment.

To help maximize your investment, Inventory Solution for Windows goes beyond simple data gathering. It provides various tools, such as a Web-based management console, professional quality Web reports, and tasks to alert you of critical information. These tools help you transform your inventory data into useful information.

In Inventory Solution for Windows, a special emphasis has been placed on the ease of deployment and small agent size. Inventory Solution for Windows provides a comprehensive inventory for Windows components.

Installation and Upgrade

Inventory Solution for Windows 6.1 SP2 can be obtained at http://www.altiris.com/Download.aspx. Inventory Solution for Windows is a full product installation. To install Inventory Solution for Windows 6.1 SP2 for the first time, go through the Altiris Solution Center and install Inventory Solution for Windows 6.1 SP2. Please back up your database first and have license files available.

Prerequisites

  • Altiris® Notification Server™ 6.0 SP3 or later
  • The hotfix for Notification Server 6.0 SP3 (see Altiris Knowledgebase article 27859)
    Note: This hotfix is required to be installed for running an inventory task on top of the Altiris Agent that is installed on a Windows Vista computer.
  • Altiris Agent 6.0. (build: 6.0.2370) or later
  • Altiris® Inventory Solution® for Windows 6.1 or later

On the target computer

  • Microsoft Internet Explorer 6.0 or later
  • Windows 9x, ME, NT, 2000, XP, Windows Vista, or Windows Vista SP1
  • Windows 2000 Server, 2000 Advanced Server, Windows Server 2003 editions , Windows Server 2008

On the Notification Server

  • Microsoft Internet Explorer 6.0 or later
  • Inventory Solution for Windows 6.0 or later

New installation

  1. On the Notification Server, start the Altiris Console 6.5 by selecting 'Start > Programs > Altiris > Altiris Console 6.5'.
  2. Select 'View menu > Configuration'.
  3. In the left pane, select 'Upgrade/Install Additional Solutions'.
  4. In the right pane, click the Solutions button on the Available Solutions tab view.
  5. From the list of solutions, select Altiris Inventory Solution for Windows.
  6. Click Start.

    This installs Inventory Solution for Windows 6.1 SP2 to the Notification Server.

What is New in this Release

Inventory Solution for Windows 6.1 SP2 provides many features for collecting inventory of the various computer resources available in the customer's organization. The features include:

Feature Description

Windows Vista and 64-bit Support

Inventory Solution for Windows 6.1 SP2 provides a support for the Windows Vista operating system and 64-bit computers. The Inventory Agent and Inventory Solution user interface can be run on Windows Vista or Windows 64-bit computer.

  • 64-bit support for the Inventory Agent

The Inventory Agent can successfully gather the inventory of Windows 64-bit computersand report it to the Notification Server.

  • 64-bit support for Inventory Solution user interface

You can access the Inventory Solution user interface from Windows 64-bit computers. From the browser on 64-bit computers, you can access the Notification Server running on another computer. Example: In the Address Bar of the browser, type http://<server_name>/altiris/console.

  • Vista support for Inventory Agent

The Inventory Agents can successfully gather the inventory of Windows Vista computersand report it to the Notification Server.

  • Vista support for the Inventory Solution user interface

You can access the Inventory Solution user interface from the Windows Vista operating system. From the browser in the Windows Vista operating system, you can access the Notification Server running on another computer. Example: In the Address Bar of the browser, type http://<server_name>/altiris/console.

Reporting Inventory on virtual machine GUID

In earlier versions of Inventory Solution for Windows, the Machine Inventory Agent (AeXMachInv.exe) was populating the AeX Virtual Machine data class with the virtual machine information. In this information, the AeXMachInv was not reporting the virtual machine GUID in the VM GUID column of the AeX Virtual Machine data class.

In the 6.1 SP2 release of Inventory Solution for Windows, the functionality of Machine Inventory Agent is updated to report the virtual machine GUID in the VM GUID column. The Virtual Machine GUID is reported in the GUID format. Example: {564d6606-4abf-aa51-0bbf-b76643d5f9f1}.

Note: As there is no GUID for a virtual machine that has never been started, the VM GUID column of the AeX Virtual Machine data class is reported blank for such virtual machines.

Processing Custom inventory retrieved from any source

The Custom Inventory Agent processes the information retrieved from a computer source. Example: You can retrieve a registry value in a string form; convert the string to uppercase or lowercase characters; trim, search, extract, replace, or remove a particular portion from the value; compare two values; and also merge two strings.

If the retrieved value is a number, you can perform basic arithmetic. Example: You can add, subtract, divide, and multiply the value. For details, see the Inventory Solution Reference Guide.

Custom Inventory Agent supports using BigInt data type in the custom inventory XML configuration

In addition to previously supported int, string, and datetime data types, you can now use the BigInt data type in the Custom inventory XML configuration.

Machine Inventory Agent reports Cores count for multi-core processors

The Machine Inventory Agent reports the cores count in the Cores column of the AeX HW CPU data class. By default, the Cores column has a value of 1, set for the single core computers. See Altiris Knowledgebase article 32370.

The Video RAM column is added to the AeX HW Video data class to report the video RAM size available on target computers

A new Video RAM column in the AeX HW Video data class reports the video RAM size available on target computers. The size is reported in bytes.

The AeX OS Operating System data class reports the architecture of the operating system

A new Architecture column is added to the AeX OS Operating System data class. This column reports the architecture information of the operating system. For a 32-bit operating system the column reports 32, and for a 64-bit operating system, the column reports 64.

Support for Russian and Italian languages

In addition to the existing localized language support, the user interface for Inventory Solution for Windows 6.1 SP2 also supports Russian and Italian languages.

All the installed binaries are digitally signed by Altiris

Altiris digitally signs all the binaries installed for Inventory Solution for Windows 6.1 SP2. A valid digital signature confirms that the file is authentic.

Note: The installer in Inventory Solution for Windows 6.1 SP2 creates the AeXWebInvPkg.exe at run time. So, the AeXWebInvPkg.exe file is not digitally signed.

Installation and Upgrade Issues

Things to Know

Using File Mode for the Software Audit Agent

For better inventory results, we recommend running the Software Audit Agent in File Mode instead of Package Mode. If you have a clean installation of 6.1 SP2, the Software Audit Agent configuration used by inventory tasks, AeXWebInvPkg.exe, and win32invFloppy1.exe defaults to File Mode.

The /SNONLY command-line switch forces the Serial Number Agent to retrieve the Serial Number from SMBIOS

If the Serial Number Agent cannot find the serial number in the System Management BIOS (SMBIOS), it searches the serial number in other locations, such as asset tag, system enclosure, and so on, and reports the first valid value it finds as a serial number. However, if the Serial Number Agent is invoked with the /SNONLY command-line switch, it reports the Serial Number only if it finds it in SMBIOS.

The "Full definition file with CleanBeforeRun and Slow Mode Delay Options" program for the Recreate Full Inventory task runs the Software Audit Agent in slow mode

A new Full definition file with CleanBeforeRun and Slow Mode Delay Options program is added to the Recreate Full Inventory task. This program is the same as the Full definition file with CleanBeforeRun option program, except that it invokes the Software Audit Agent in a Slow Mode. The slow mode reduces the rate of disk I/O operation and makes the scanning less noticeable on a client workstation.

If you perform a clean installation of the 6.1 SP2 release, the Full Inventory task defaults to "Full definition file with CleanBeforeRun and Slow Mode Delay Options,” but if you upgrade your existing Inventory Solution for Windows to 6.1 SP2, the Full Inventory task continues to use the “Full definition file with CleanBeforeRun option."

Upgrading to SP2 does not overwrite the active configuration files

When saving the changes you have made to the configuration files, the SP2 upgrade does not overwrite the following configuration files in the X86\Inventory Solution directory:

  • AeXInvSolnAdm1.ini
  • AeXInvSolnAdm2.ini
  • AeXInvSolnUsr1.ini
  • AeXCustInv.ini
  • auditpls.ini
  • ExchPls.ini
  • AeXISMif.ini
  • MachInvAdm.ini
  • MachInvUsr.ini
  • MACHINV.INI

The new version of these files is installed with the .61SP2 extension.

The AuditPlus.61SP2 invokes the Software Audit Agent to run in File Mode instead of Package Mode. For details, see Using File Mode for Software Audit Agent.

We recommend using:

Note! Upgrading to the SP2 release replaces the AeXWebInvPkg.exe, win32invFloppy*.exe, and all the Inventory Solution configuration files in the X86 directory.

CAUTION!: The upgrade will delete all custom files added to the Inventory Agent Package. For detaills please see the following KB (34584):

https://kb.altiris.com/article.asp?article=34584&p=1

The SpecialGroups_Upgrade.msi overwrites the configuration files

In Inventory Solution for Windows 6.1 SP2, when removing the special groups entries from the Software Audit Agent configuration, the SpecialGroups_Upgrade.msi overwrites the following configuration files:

  • auditplus.ini from the X86 and X86\Inventory Solution directory
  • AeXWebInvPkg.exe
  • win32invFloppy1.exe
  • All the Inventory Solution configuration files from the X86 directory

The SpecialGroups_Upgrade.msi file does not overwrite the following list of files in the X86\Inventory Solution directory:

  • AeXInvSolnAdm1.ini
  • AeXInvSolnAdm2.ini
  • AeXInvSolnUsr1.ini
  • ExchPls.ini
  • AeXISMif.ini
  • MachInvAdm.ini
  • MachInvUsr.ini
  • MACHINV.INI
  • The *.61SP2 files installed by SP2 upgrade

For details, see the To upgrade the Special Groups performance section in the Altiris Inventory Solution for Windows Reference Guide.

Fixes in this Release

Fixes in this release

The Software Audit Agent correctly reports the file size of files larger than 4 GB

In earlier versions of Inventory Solution for Windows, the File Size column of the AeX SW Audit Software data class was using the Int data type. Because of this, the data overflow was occurring for files larger than 4 GB. In Inventory Solution for Windows 6.1 SP2, the Int data type is updated to BigInt.

Correctly reports the language for the Japanese version of Microsoft Office components, such as PowerPoint, FrontPage, and Outlook

The Software Audit Agent, when invoked with the /olf command-line switch, correctly reports the language for the Japanese version of Microsoft Office* components, such as PowerPoint, FrontPage, and Outlook as “Language Neutral.”

The Machine Inventory Agent correctly reports the actual value for maximum CPU speed for the notebooks running on battery or power saving mode

A notebook when switched to a battery or power saving mode runs at a CPU speed lower than the actual maximum speed to reduce the battery consumption. On such a notebook, if the Machine Inventory Agent is invoked with the /spcpu command-line switch, it reports the actual maximum CPU speed instead of the reduced CPU speed.

The Machine Inventory Agent scans only up to 65535 ports

In earlier versions of Inventory Solution for Windows, the Machine Inventory Agent was scanning all the ports retrieved from the system process table. But on the Windows* Server 2003 platform, the count of ports in the system process table was incorrect. As a result, the Machine Inventory Agent was looping continuously trying to read the garbage port addresses. Due to this, the Machine Inventory Agent has been imposed with a limit of scanning only up to 65535 ports.

The new /wmisync command-line switch forces the Machine Inventory Agent to use synchronous queries to gather information from WMI

By default, the Machine Inventory Agent use the asynchronous queries to gather the CPU speed information from Windows Management Instrumentation (WMI). The asynchronous queries cause more CPU usage. Therefore, the new /wmisync command-line switch is added to the Machine Inventory Agent to use the synchronous WMI queries.

The Machine Inventory Agent correctly reports the administrator users from the remote domain to the AeX OS User Profiles data class

Scenario: User1 is defined as an administrator on a domain controller DC1. On the other server computer S1, which is not part of the DC1 domain, the User1 from the domain controller is added as a non-domain and non-administrator member.

Earlier, after running the Machine Inventory on the server computer S1, the Agent was reporting the User1 as a non-administrator for DC1, which was incorrect. In the SP2 release, this issue is resolved and the Machine Inventory Agent now reports User1 as an administrator on the domain controller DC1 to the AeX OS User Profiles data class.

The AeX OS User Profiles data class correctly reports the user profile size where the size exceeds 2 GB

The data type of the Size column, which is a part of the AeX OS User Profiles data class, is updated from Int to BigInt to store a large size user profile. This prevents data overflow if the user profile size exceeds 2 GB.

Serial Number Agent reports the inventory successfully even if the C drive is not available to write

By default, the Serial Number Agent writes SNPlus and SNData output to the C drive. But in earlier versions of Inventory Solution for Windows, the Serial Number Agent could not write the output to the C drive if the C drive was not available for writing. The reason for this could be that the C drive is write protected, the system drive of a computer is set to a drive other than the C drive, or a computer is a Terminal Server.

In the SP2 release of Inventory Solution for Windows, this issue has been resolved and now the Serial Number Agent reports inventory successfully even if the C drive is not available for writing.

Serial Number Agent correctly reports the serial number for Compaq Proliant 5500 (550) computers

In Inventory Solution for Windows, the Serial Number Agent internally uses the Compaq Survey utility to retrieve the serial number from the Compaq Proliant computers. Compaq Proliant 5500 (550) has the latest version of the Compaq Survey utility. The functionality of the Serial Number Agent is updated to properly work with the latest version of Compaq Survey and report the Serial number correctly.

Serial Number Agent can successfully report the memory modules information even in a minimum
user- rights environment

In earlier versions of Inventory Solution for Windows, the Serial Number Agent could not successfully retrieve the memory modules information in a minimum user-rights environment. In the SP2 release, the functionality is modified for using the WMI queries. This enables the Serial Number Agent to retrieve the memory modules information in all security scenarios.

Custom Inventory Agent does not loop endlessly when resolving the %keyname%

In earlier versions of Inventory Solution for Windows, the Custom Inventory Agent was looping endlessly while trying to resolve the %keyname% embedded in a custom inventory property. In the SP2 release, this issue is resolved and the Custom Inventory Agent does not loop endlessly.

The Custom Inventory Agent can return a registry value containing more than 255 characters

In the 6.1 SP1 release of Inventory Solution for Windows, the Custom Inventory Agent did not return the registry values containing more than 255 characters. In the 6.1 SP2 release, the limitation of 255 characters is removed and the Custom Inventory Agent can now return registry values containing more than 255 characters.

However, if you want to truncate the registry value, you can use the left function. The following code shows how to use the left function to truncate the registry value. In the example, the function reads the registry value and truncates the resulting string to leftmost 10 characters before writing to the output to the c3 column.

Example:

<%set RegPath="HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"%> <%foreach regvalue="Val" path="%RegPath%"%>

<!-- Fetch the full value from the registry -->
<%set ResultString="key:Val.Value"%>

<!-- Display the pre-truncation string -->
Pre truncation string = %ResultString%

<!-- truncate the string to the leftmost 10 characters -->
<%set TruncatedString="%string str1='%ResultString%' function='left' length='10'%"%>

<!-- Display the post-truncation string -->
Post Truncation string = %TruncatedString%

<!-- Use the truncated string in output -->
<z:row c0="<%writexml "key:Val.Name"%>"

c1="<%writexml "key:Val.Type"%>"
c2="<%writexml "key:Val.Value"%>"
c3="<%writexml "%TruncatedString%"%>"

/>

<%next%>

Updated the functionality of Inventory Collector for the /retry command-line switch

In the SP2 release of Inventory Solution for Windows, to post the inventory, the Inventory collector correctly performs the number of attempts specified using the /retry command-line switch.

The Rename, Clone, and Delete tools on the toolbar above the Inventory task page works correctly

In the SP2 release of Inventory Solution for Windows, the functionality of the Rename, Delete, and Clone tools on the toolbar above the inventory task page now works correctly.

If you disable the Wake on LAN option for an inventory task, the Notification Server stops sending the Wake on LAN packets

In earlier versions of Inventory Solution for Windows, after disabling the Wake On LAN option for an inventory tasks, Inventory Solution was not deleting the NS.WOL schedules from Control Panel > Scheduled Tasks. As a result, the Notification Server was sending the Wake on LAN packets even after disabling the option. In the SP2 release, this issue is resolved and Inventory Solution now deletes the NS.WOL schedules after disabling the Wake On LAN option.

The SpecialGroups_Upgrade.msi removes the _spt tables for the special groups from the database

In earlier versions of Inventory Solution for Windows, the Special Groups upgrade utility, SpecialGroups_Upgrade.msi, was not deleting the _spt tables for Special Groups that were not required after upgrading the Special Groups. In the SP2 release, this issue is resolved and now the _spt tables, which are not required after upgrading the Special Groups, are deleted from the database.

Upgrading to Inventory Solution for Windows 6.1 SP2 retains the selection status of the options for an inventory task

Earlier, upgrading to Inventory Solution for Windows 6.1 SP1 was not retaining the selection status of Program Selected, Immediately notify each computer of task, Program Selected, and Power up the computer (Wake On LAN) options for an inventory task. In Inventory Solution for Windows 6.1 SP2, the functionality is updated to retain the selection status of these options.

Known Issues in this Release

Known Issues KB#
 Known issues with Microsoft XP SP3  

 Data is not populated for the following data classes: Aex HW Monitor; Aex HW Video; Aex HW Video Monitor

 
 Known issues with Microsoft Vista SP1  
 Data is not populated for the following data classes: Aex OS Desktop; Aex OS Internet Explorer  
 Known issues with Microsoft Vista SP1 and Windows Server 2008  
Custom inventory is not supported on 32-bit computers Vista computers, and 32-bit and 64-bit Windows Server 2008 computers .  
 On 64-bit computers, Total Physical Memory and Total Page File Size shows Zero value in Aex HW Memory  
 Known issues with Windows Server 2008  
 On 64-bit computers, Aex HW Bios data class displays wrong data.  
 Aex DB SQL Server.nsi does not contain any data.  
 Other known issues  
Notification Server running on Microsoft Windows Server 2003 SP1 with IPv6 installed discards the NSEs. 31893
The Machine Inventory Agent reports inventory for CD ROMs, CD Writers, DVD ROMs, and DVD writers as generic CD ROMs. 32369
The Machine Inventory Agent incorrectly reports the count of cores for multi-core Windows platforms other than Windows Vista. 32370
Fails to report Video RAM from Win32_VideoController on a computer with Windows Vista operating system when the inventory task is run under the System context 33980

Partial Inventory Collected for Windows 95/98/98SE Operating Systems

Inventory Solution uses WMI as a method to collect some inventory elements. The default installation of Windows 95/98/98SE does not include WMI support. You must install WMI on these operating systems to gather WMI related inventory.

For instructions on installing WMI, see http://www.microsoft.com/downloads/details.aspx?FamilyID=98a4c5ba-337b-4e92-8c18-a63847760ea5&DisplayLang=en

 
Some computers fail to report data for the AeX HW Memory Modules data class

Some computers fail to report the Physical Memory device inventory to the AeX HW Memory Modules data class. You can use another method, such as running the aexsnplus.exe file with the /forcebothsndata command-line switch to collect this information. You can also add this command-line switch in the AeXInvSolnAdm1.INI and AeXInvSolnAdm2.INI files located in the NSName\nscap\bin\win32\x86\Inventory Solution directory.

 

The AeX OS Win16 Subsystem data class does not report the inventory for Windows 64-bit platforms

The AeX OS Win16 Subsystem data class is not applicable for Windows 64-bit platforms, so the inventory is not reported to the Notification Server for Windows 64-bit platforms.

 

The MSXML DLL Version column of the AeX OS Results data class reports the version of the latest msxml.dll file available on a computer

If there are multiple MSXML.DLL files available on your computer, the MSXL DLL Version column of the AeX OS Results data class reports the version of only the latest MSXML.DLL file on your computer.

 
Unable to run reports if data classes are not normalized

In Inventory Solution for Windows 6.1 SP2, if the data normalization is not done, the reports cannot run. The "Failed to generate the report. This report is based upon data that is not present in your database. You must load the associated data into your database before you can see any report results" message is displayed. You must normalize the data classes to view the reports.

To normalize the data classes:

  1. Select View menu > Configuration.
  2. In the left pane, select Configuration > Solutions Settings > Assets and Inventory > Inventory Solution > Normalize.

After normalizing the data classes, you can view reports on the Reports page of the Altiris Console 6.5.

 
Require to run either Recreate Full Inventory or Recreate User Inventory task for reporting the retired resources inventory

To report the retired inventory resources to the Notification Server, you have to run either the Recreate Full Inventory or Recreate User Inventory task. Running these tasks confirms that all the data is reported to the Notification Server and a resource is set back to Active state.

 
Opening an .NSI file in the AexNSIViewer6Plus.exe file displays an error message if the corresponding data classes are not found in the schema.xml file

After opening an .NSI file in AexNSIViewer6Plus, the corresponding data classes are searched in the schema.xml file to determine how the data should appear. If the data class is not found in o-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">the schema.xml file, an error message XML Parsing Error Encountered, Reason: End tag was not expected at this location appears.

To resolve this issue, edit the schema.xml file and include the schema for the missing data class. The following code is the sample schema for a new Software Special Group data class Aex SW Altiris:

<dataClass guid=’{855E6C3D-5555-45A4-979A-0A9FBA9D9238}’ name=’AeX SW Altiris’ manufacturer=’Altiris’ description=’Altiris|Altiris|1.0’ version=’1.0’ platform=’Win32’ type=’’ mifGroup=’’ mifClass=’Altiris|Altiris|1.0’>

<schema>

<columns>

<column name="Version Number" id="1" isKey="true" isNullable="false" shortName="c0" sqlType="nvarchar (20)" />
<column name="Install Path" id="2" isKey="false" isNullable="true" shortName="c1" sqlType="nvarchar (128)" />
<column name="UseMCast" id="3" isKey="false" isNullable="true" shortName="c2" sqlType="int" />
<column name="TcpAddr" id="4" isKey="false" isNullable="true" shortName="c3" sqlType="nvarchar (20)" />
<column name="TcpPort" id="5" isKey="false" isNullable="true" shortName="c4" sqlType="int" />
<column name="MCastAddr" id="6" isKey="false" isNullable="true" shortName="c5" sqlType="nvarchar (20)" />
<column name="MCastPort" id="7" isKey="false" isNullable="true" shortName="c6" sqlType="int" />
<column name="ConsoleName" id="8" isKey="false" isNullable="true" shortName="c7" sqlType="nvarchar (200)" />
<column name="TTL" id="9" isKey="false" isNullable="true" shortName="c8" sqlType="int" />

</columns>

</schema>

</dataClass>

 
The Recreate User Inventory Task logs a warning when running with local administrator rights on Windows XP computers

If the Recreate User Inventory task is run with local administrator rights on Windows XP computers, the Exchange Agent logs the FAILED_THROW 80040700 warning.

 
The /indir command-line switch of Custom Inventory Agent uses the custom inventory configuration from WinXP directory for Vista platforms

The /indir directory command-line switch of Custom Inventory Agent lets you specify the "container" directory where multiple input XML files are located based on the current executable platform. Example: 9x, NT, and so on.

When used, AexCustInv determines the current platform, scans a specific subdirectory of the parent for all XML files and processes them.

directory is a parent directory containing one or more subdirectories of a specific name:

  • Win9x
  • WinNT
  • Win2K
  • WinXP

However, the /indir switch does not support Windows Vista platforms. For Windows Vista platforms the Custom Inventory Agent incorrectly reads the configuration files from the WinXP directory. This occurs because the /indir functionality of the Custom Inventory Agent has not been updated to support Windows Vista platforms.

To resolve this, use the /in command-line switch to specify the custom inventory configuration file for Windows Vista target computers, instead of /indir.

 
The Machine Inventory Agent fails to report Aex OS Desktop and Aex OS Results data classes when the inventory tasks are run with System Account's rights

The Machine Inventory Agent fails to report Aex OS Desktop and Aex OS Results data classes when the inventory tasks are run with System Account's rights. This takes place on all Windows target computers when the inventory tasks are rolled out to run with System Account's rights.

 

The new installation of Inventory Solution for windows 6.1 SP2 retains the Legacy reports in English language and not in the localized language

When you upgrade Inventory Solution for Windows from an earlier version to 6.1 SP2, the Legacy reports are retained in English language. All the other reports in Inventory Solution for Windows are localized regardless of new installation or an upgrade.

 

WMI CORE 1.5 needs to be installed on Windows 95/98/NT 4.0 platforms to successfully collect inventory

Inventory Solution for Windows fetches most of the inventory from Windows Management Instrumentation (WMI). By default, the Windows 95/98/NT 4.0 platforms do not have WMI installed. Therefore, if you run Inventory Solution on these platforms, Inventory Solution logs warnings or errors. Example: WMI queries failed, invalid GUID format.

To successfully collect inventory from Windows 95/98/NT 4.0 platforms, you must install the WMI CORE 1.5. You can download the WMI CORE 1.5 from http://www.microsoft.com/downloads.

Note: WMI is pre-installed for Windows Vista, Windows Server 2003, Windows XP, Windows Me, and Windows 2000.

 

Default Collections for Inventory Tasks do not include 64bit Systems

Be sure to add the 64-bit Collections to your Inventory Tasks. Both with an Upgrade and fresh Install these collections are not added or are not assigned to the Inventory Tasks.

 

Additional Documentation

Altiris product documentation is available in Microsoft HTML Help (.CHM) and Adobe Acrobat (.PDF) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader (available at: http://www.adobe.com/products/acrobat/readstep2.html).

Documentation files are installed in the following directory on the Notification Server computer: install path\Altiris\Notification Server\NSCap\Help.

The following documentation is provided with Inventory Solution for Windows 6.1 SP2:

Help:
inventory.pdf
inventory.chm

Reference Guide:
inventoryref.pdf
inventoryref.chm

You can access documentation from the Altiris Console by clicking the icons in the upper-right corner of the console:

Access the contextual online help by clicking the online help icon.
Access an index of all installed help by clicking the index icon.

Altiris Information Resources

Source What Information it Includes Where to Find it
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation, such as release notes, help, reference guides, best practice articles, and technical reference articles. http://www.altiris.com/support/documentation
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions. http://kb.altiris.com/
Altiris Juice: an online magazine for Altiris users Best Practices, tips and tricks, and articles for users of Altiris solutions. http://www.altiris.com/juice
Online Forums Forums for Altiris solutions and suites. http://forums.altiris.com/

Document History

Date Changes
2/20/06 Beta Release

Legacy ID



29317


Article URL http://www.symantec.com/docs/DOC1286


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