Inventory Solution 6.1 for Pocket PC Release Notes

Article:DOC1358  |  Created: 2007-01-08  |  Updated: 2007-01-25  |  Article URL http://www.symantec.com/docs/DOC1358
Article Type
Documentation

Description



Question
What do I need to know about Altiris® Inventory Solution® for Pocket PC?

Answer

Altiris® Inventory Solution® 6.1 SP3 for Pocket PC

Release Notes

Introduction

Installation and Upgrade

New Features in this Release

Fixes in this Release

Known Issues in this Release

Additional Documentation

Document History

Introduction

This document provides the installation, what’s new, and known issues information for the 6.1 release of Inventory Solution for Pocket PC and Altiris Agent for Pocket PC.

Altiris Pocket PC Agent provides underlying functionality for all Altiris solutions designed to manage Pocket PC handhelds including Altiris® Software Delivery Solution™ 6.1 for Pocket PC, Altiris® Inventory Solution® 6.1 for Pocket PC and Altiris® Security Solution™ 6.1 for Handhelds.

Installation and Upgrade

Prerequisites

Altiris Pocket PC Agent requires the latest version of Altiris® Notification Server™ 6.0. The Notification Server minimum requirements are documented in the Altiris Notification Server Help.  Managed Pocket PC handhelds require the Altiris Pocket PC Agent to be configured and installed. The Altiris Pocket PC Agent minimum requirements are documented in the Inventory Solution 6.1 for Pocket PC Product Guide.  This version includes all fixes from previous service packs.

Where to Download

You can download released versions of Altiris products from http://www.altiris.com/Download.aspx.

You can download beta versions of Altiris products from http://beta.altiris.com.

New Installation or Upgrade

You can install or upgrade from either the Altiris Download page or from the Solution Center using the Altiris Console.

To download and extract the installer files from the Altiris Download page

1. Go to the Altiris Web site download page (http://www.altiris.com/Download.aspx).
2. Enter your e-mail address.
3. Select the product you want to install: Inventory Solution for Pocket PC.
4. Click Submit.
5. Read and accept the license agreement.
6. Click Download Altiris Installation and Configuration Manager.
7. Click Run.

To install or upgrade Inventory Solution for Pocket PC from the Solution Center

1. Open the Altiris Console.
2. Click the Configuration tab.
3. In the left pane, click Upgrade/Install Additional Solutions.
4. On the content pane, click the Available Solutions tab and then click Solutions.
5. From the list of solutions, select Inventory Solution for Pocket PC. The Solution Update screen appears.
6. On the Solution Update screen, click Start to begin the solution download.
7. When the download completes, on the content pane, click the Currently Installed tab. Here, you can view all the installed solutions.

 Upgrade Issues   

During an upgrade of Altiris Pocket PC Agent and Inventory Solution for Pocket PC all default tasks, packages and programs may revert back to their default settings.  Custom tasks, packages, and programs will not be modified by this upgrade.

All default Inventory Tasks will be disabled (if they were previously enabled) during the upgrade of Inventory Solution for Pocket PC.  To fix this, simply re-enable the affected tasks.

 

Upgrading the Pocket PC Agent on Handhelds

When upgrading the Pocket PC Agent on your Pocket PC handhelds, you can complete the following steps to ensure the old agent successfully upgraded to the new agent.

1. The default upgrade task (Configuration Tab > Configuration > Altiris Agent > Altiris Agent Rollout > Handhelds > Pocket PC > Agent Upgrade) is set to install to a new collection (Configuration Tab > Configuration > Altiris Agent > Altiris Agent Rollout > Handhelds > Pocket PC > Pocket PC Handhelds Requiring Agent Upgrade) containing only Pocket PC handhelds, which are in need of the upgrade.

2. The default upgrade task is set to try and install every 6 hours and download the new agent 2 hours before running.  This is to work around a bug in the old agent that could prevent the new agent from being upgraded.  Because of this workaround to get the new agent to install, we highly recommend setting the Pocket PC Agent’s configuration “Request new configuration every:” to “3 Hours” (Configuration Tab > Configuration > Altiris Agent > Altiris Agent Configuration > Handhelds > Pocket PC > Pocket PC Devices).  This will enable the agent to recognize that it is upgraded and not download the new upgrade package after it is already upgraded.

 

New Features in this SP3 Release

Improvements for this release include the following new features:

Supported Devices

Windows Mobile 5 devices are now supported.

Known Issues in this Release

The following are unresolved issues in this release. 

 Known Issue   

Agent Uninstall

As of Notification Server 6.0 SP1 Hotfix 14, the Altiris Pocket PC Agent shows up on the “Currently Installed” Tab of the Solution Center with the option to uninstall the agent.  Doing so while any solutions that rely on the Altiris Pocket PC Agent are installed will cause those solutions to stop working.  In this case, a reinstallation of those solutions, as well as the agent, will be required.

 

Including Language Resources during Existing Agent Upgrades

After installing the update you will be able to include English and German resource files so that the agent displays English or German strings.  By default when upgrading the agent, both English and German resources are packaged and delivered to the client devices.  If your needs are only for one or the other language you may remove the resource files for the language you do not wish to send to your client devices.

The default path to the language resource files is:
C:\Program Files\Altiris\Notification Server\NSCap\Bin\Handhelds\PocketPC\Agent Upgrade\LangRes

The files are as follows:
English Language Resource File: AtrsLang00000409.dll
German Language Resource File: AtrsLang00000407.dll

If you do not wish to install the German Language Resource file on your client computers using the default upgrade package, simply remove the AtrsLang00000407.dll from this directory.

If you remove one of the files and later need it you can also copy it out of the following folder (default path):  C:\Program Files\Altiris\PocketPCAgent\Agent Files\LangRes.

 

Including Language Resources on New Pocket PC Agent Installations

During installation of the Altiris Pocket PC Agent, setup detects what language the Notification Server is installed onto. If Notification Server is installed on a German server then it sets the client agent to default the German Language Resources. If the server is any other language than it sets the client agent to install the English Language Resources.

To include language resources, or to exclude language resources you do not need, use the utility Set Pocket PC Agent Server that is accessible from Start > All Programs > Altiris > Solutions > Handheld Management Suite > Set Pocket PC Agent Server.

This utility lets you select single or multiple languages to include with new installations of the Altiris Pocket PC Agent.

 
Pocket PC Agent Manager

If the Pocket PC Agent Manager (Configuration Tab > Configuration > Altiris Agent > Altiris Agent Rollout > Handhelds > Pocket PC > Install Pocket PC Agent Manager) was used to install the Pocket PC Agent on handhelds, you will need to re-configure and enable agent rollout this task.

 

Additional Documentation

Altiris product documentation is available in Microsoft* HTML Help (.CHM) and Adobe Acrobat* (.PDF) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader (available at: http://www.adobe.com/products/acrobat/readstep2.html).

Documentation files are installed in the following directory on the Notification Server computer:

C:\Program Files\Altiris\Notification Server\NSCap\Help.

The following documentation is provided:

InventoryPPC.PDF
ISPPC.CHM

Altiris Information Resources

Source What Information it Includes Location
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation, such as release notes, help, reference guides, best practice articles, and technical reference articles. http://www.altiris.com/support/documentation
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions. http://kb.altiris.com/
Altiris Juice:
an online magazine for Altiris users
Best practices, tips and tricks, and articles for users of Altiris solutions. http://www.altiris.com/juice
Online Forums Forums for Altiris solutions and suites. http://forums.altiris.com/

Document History

Date Changes
1/25/2007 Initial Release


Legacy ID



31703


Article URL http://www.symantec.com/docs/DOC1358


Terms of use for this information are found in Legal Notices