Altiris IT Analytics Solution 6.0 Release Notes

Article:DOC1466  |  Created: 2007-07-11  |  Updated: 2007-09-10  |  Article URL
Article Type


What do I need to know about Altiris™ IT Analytics Solution 6.0?


Altiris™ IT Analytics 6.0

Build number 6.0.1000.

Release Notes

Installation and Upgrade
What's New in this Release
Fixes in this Release
Known Issues in this Release
Additional Documentation
Document History


Altiris IT Analytics Solution software complements and expands upon the traditional reporting offered in most Altiris solutions. It brings exciting new features and capabilities to the Altiris platform by incorporating multi-dimensional analysis and robust graphical reporting and distribution features. This allows users to explore data on their own, without advanced knowledge of databases or third-party reporting tools, empowering them to ask and answer their own questions quickly, easily, and effectively.

Installation and Upgrade

You must install IT Analytics Solution before installing one of the Management Packs: IT Analytics Client Management Pack, IT Analytics Asset Management Pack, or IT Analytics Service Management Pack.


Software Platforms

  • Altiris Notification Server 6.0 SP3
  • Microsoft SQL 2000 or SQL 2005 SP2 Database Engine (for Altiris databases)
  • Microsoft SQL Server 2005 SP2 Analysis Services (for IT Analytics Cube database)
  • Microsoft SQL Server 2005 SP2 Reporting Service (for IT Analytics Reports)


  • Single 2.0 GHz CPU
  • 1 GB RAM

Where to Download

You can download released versions of Altiris products from

You can download beta versions of Altiris products from

New Installation

To install Altiris IT Analytics Solution:

  1. In the Altiris Console, click the Configuration tab.
  2. In the treeview pane, click Upgrade/Install Additional Software.
  3. In the content pane, click the Altiris IT Analytics Solution link.
  4. Follow the installation wizard instructions.

Upgrade Issues

Not applicable.

Issue Article ID
Not applicable. Not applicable.

Upgrade Steps

Not applicable.

What's New in this Release

Improvements for this release include the following new features:

Not applicable.

Fixes in this Release

The following issues were resolved in this release. For additional information regarding a fixed issue, click the Article ID link.

Fix Article ID

Known Issues in this Release

The following are unresolved issues in this release. For additional information regarding a known issue, click the Article ID link.

Known Issue Article ID
Troubleshooting Report Errors

When viewing reports and dashboards hosted in SQL Server 2005 SP2 Reporting Services, intermittent errors occur with the following message:

An internal error occurred on the report server. See the error log for more details. (rsInternalError)

This error is resolved by applying the following Critical Update for SQL Server 2005 Service Pack 2 (KB:933508):

Not applicable.
Query Processing Errors

When browsing an IT Analytics Pivot Table, the following message appears in the Office Web Component data area:

The query could not be processed: The data provider didn't supply any further error information.”

This issue is most frequently caused if the Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider does not exist on the client browser. Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider is required for the Office Web Components to communicate with SQL Server 2005 Analysis Services. This is a standard component bundled with recent Microsoft products such as Office 2007 and SQL Server 2005 Management Studio, and is also available from the Microsoft Web site. To download Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider, navigate to the section labeled “Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider” at the following URL:

Not applicable.

Additional Documentation

Altiris product documentation is available in Microsoft* HTML Help (.CHM) and Adobe Acrobat* (.PDF) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader (available at:

Documentation files are installed in the following directory on the Altiris® Notification Server™ computer:

C:\Program Files\Altiris\Notification Server\NSCap\Help.

The following documentation is provided:


Altiris Information Resources

Source What Information it Includes Location
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation such as release notes, help, reference guides, best practice articles, and technical reference articles.
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions.
Altiris Juice:
an online magazine for Altiris users
Best practices, tips and tricks, and articles for users of Altiris solutions.
Online Forums Forums for Altiris solutions and suites.

Document History

Date Changes
30 August 2007 New Release

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