Altiris™ pcAnywhere Solution 12.5 Release Notes

Article:DOC1576  |  Created: 2008-03-18  |  Updated: 2009-03-05  |  Article URL
Article Type


What do I need to know about the Altiris™ pcAnywhere Solution 12.5 release?


Altiris™ pcAnywhere Solution 12.5 from Symantec
Release Notes

Build number: 282


Where to get more information

Features in this Release

Known Issues in this Release


pcAnywhere Solution helps organizations access and manage remote computers securely across multiple platforms. You should have at least two computers that are running the Symantec Management Platform in your environment. Each platform should also have managed computers.

pcAnywhere Solution is part of Altiris™ Client Management Suite from Symantec.

For the suite release notes, see Knowledge Base article 40929.

Update: Localized documentation for this product is now available for French, German, Italian, Portuguese, Russian, Spanish, Japanese, and Simplified Chinese.

To install localized documentation, open the Symantec Installation Manager, click Check for Updates and select the language documentation package that you want to install.

To view localized documentation, do one of the following:

  • Set your browser to a supported language, open the Symantec Management Console, and from the Help menu click Context or Documentation Library.
  • Go to C:\Program Files\Altiris\Documentation\Web\language\product

Where to get more information

The product installation includes the following documentation:

Document Description Location

User’s Guide

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

This information is available in PDF format.


Information about how to use this product. This information is the same as in the User’s Guide.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

The Documentation Library, which is available in the Symantec Management Console on the Help menu.

Context-sensitive help is available for most screens in the Symantec Management Console.

You can open context-sensitive help in the following ways:

  • The F1 key.
  • The Context command, which is available in the Symantec Management Console on the Help menu.

For more information, you can use the following resources:

Resource Description Location

Symantec Management Platform Release Notes

Information about new features and important issues in the Symantec Management Platform.

This information is available as an article in the Knowledge Base.

You can also search for the product name under Release Notes.

Installing the Symantec Management Platform products

Information about using Symantec Installation Manager to install the Symantec Management Platform products.

This information is available as an article in the Knowledge Base.

Altiris 7 Planning and Implementation Guide

Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing an Altiris 7 Infrastructure for your organization.

This information is available as an article in the Knowledge Base.

Knowledge Base

Articles, incidents, and issues about this product.

Symantec Connect (formerly Altiris Juice)

An online magazine that contains best practices, tips, tricks, and articles for users of this product.

Online Forums

Forums for users of this product.

Features in this Release

The following are features of this release:

Support for Access Server

The pcAnywhere Access Server is supported through pcAnywhere Solution. Within the configuration dialog box, a user can select an access server to use for Web-enabled remote control.

Native Whiteboard Support

Within a remote control session, you can use drawing tools to highlight objects and simplify communication for help desk support.

Enhanced Keyboard Commands

Initiate common actions quickly through keyboard commands.

Copy and Paste Using Efficient Speedsend File Transfer

Using standard copy and paste commands, you can initiate a file transfer session for the efficient transfer of data between host and remote.

Known Issues in this Release

The following are known issues in this release:

Known Issue Article ID
Windows 2000 installation
Before installing pcAnywhere Solution on Windows 2000, you must install the 3.1 Windows installer.
Not applicable
Localized text for the Options icon
On localized (non-English) versions, the text on the Options icon is not visible on the pcAnywhere Quick Connect dialog box.
Not applicable
Playing session recording files requires Enterprise version
Unless pcAnywhere Enterprise 12.5 or another pcAnywhere 12.5 box product is installed, you cannot play back session recording files.
Not applicable
Backup driver used after reboot policy
If a pcAnywhere Solution reboot policy is applied, a managed computer might not restart. In this case, pcAnywhere Solution runs with a backup driver.
Not applicable
pcAnywhere Solution doesn't start on Linux SUSE
After restarting a Linux SUSE computer, pcAnywhere Solution does not start.
Not applicable
Specify group password for Linux and Macintosh computers
If the group password is not specified, Linux and Macintosh computers are docked to the default group in Access Server.
Not applicable
No remote control sessions on Mac Power PC
You cannot initiate a remote control session with a Macintosh Power PC computer.
Not applicable
Uninstall Carbon Copy before installing pcAnywhere Solution
If you installed the Carbon Copy agent on the same server computer as the Symantec Management Platform, you need to uninstall the Carbon Copy agent manually before installing pcAnywhere Solution. Otherwise, pcAnywhere Solution does not start as expected.
Not applicable
Software Filters menu options for Mac
For Macintosh computers, only the Remote Control option is available in the Manage > Software Filters menu. The Retire and Dispose Licenses options are not available.
Not applicable
pcAnywhere Solution installs to default location on Windows
On Windows platforms, pcAnywhere Solution always installs to the \Program Files\Symantec\pcAnywhere directory, regardless of any other location that you specify.
Not applicable
Deployment tasks must be set to go to all package servers
For some pcAnywhere deployment tasks, if your packages are not set to go to all package servers, some clients will not receive the package under certain circumstances. Check that your tasks are set to go to all package servers, rather than defaulting to go to sites.
Not applicable
License state reports as an active error
The following pcAnywhere Inventory logs are reported as errors in the Symantec Management Platform log viewer. However, the logs really show debug logs of pcAnywhere Solution.
  • License state is Active.
  • Policy Enabled.
  • Policy Not Enabled.
  • Item count.
  • Inside pcA.
To exclude these errors from appearing in the log viewer, complete the following steps:
  1. Go to the log viewer > Options > Filters.
  2. Add the string that you want to exclude to the exclude text box.

You can separate multiple strings with semicolons. For example, pcAnywhereInventory :: License state is Active;Policy Enabled;Policy Not Enabled;ITem count:;Inside pca;xml =; excludes all of the fake error messages from appearing in the log viewer.

Not applicable
Packages might not deploy correctly to child servers
If your parent Notification Server is installed to a different location than a child server, you might not be able to deploy pcAnywhere packages to computers that are managed by your child server. The workaround is to edit the package source location or copy the packages to the correct location.
Not applicable
Must log in to execute pcAnywhere deployment tasks
pcAnywhere deployment tasks can be executed only when a user is logged in.
Not applicable
Can't apply advanced settings to a pcAnywhere installation task
An end user cannot apply advanced settings to a pcAnywhere installation task for the Windows, Linux, and Macintosh platforms.
Not applicable
Remote control using VNC not working
Remote control using VNC from a 64-bit operating system with 64-bit Java is not working.
Not applicable
pcAnywhere Agent install task shows incorrect status
On Windows, Linux, and Mac platforms, the agent deployment task sometimes shows that it failed even if the task succeeded.
Not applicable
Installing HPCM 7.0 and pcAnywhere Solution
Installing HPCM 7.0 and pcAnywhere Solution causes a conflict of the GUID for the pcAnywhere Hosts by Version report and the HPCM All Computers with Archived Embedded Security Credentials and Settings and Password Token file report. This error is reported in the Notification Server log files and neither of the reports can be used. You can re-create the report with the same query if you need it.
Not applicable
Access Server and pcAnywhere caller authentication password
The pcAnywhere caller authentication password and the Access Server password on the Linux and Mac platforms is limited to five characters. If you require more than a five-character password with pcAnywhere caller authentication, you can use PAM/OpenDirectory authentication instead.
Not applicable
pcAnywhere configuration page with Access Server setting
If pcAnywhere Solution is configured with Access Server settings and with an Access Server password of more than five characters, an error message generates on Notification Server. In order to continue, you need to click on the message box on the server. As a workaround, configure Access Server with a group and a group password.
Not applicable

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