Symantec Installation Manager 7.0 Release Notes

Article:DOC1645  |  Created: 2008-08-06  |  Updated: 2011-03-02  |  Article URL http://www.symantec.com/docs/DOC1645
Article Type
Documentation



Description



Build number 7.0.806

SymantecTM Installation Manager manages the installation of the Symantec Management Platform products. These products include the platform, suites, and solutions. Symantec Installation Manager manages the entire installation process, including licensing, data migration, and updates. 

For more information, see Symantec Management Platform 7.0 SP5 Installation Guide.

This document contains the following topics:

New features

The following are new features of Symantec Installation Manager.

Product reconfiguration

After Symantec Installation Manager installs the products that you selected, it configures those products. If the configuration fails, Symantec Installation Manager retries to configure the product two times. Between each retry, it pauses for 20 seconds. If the configuration fails after two retires, a list of the unconfigured products appears at the end of the installation. You can then access these unconfigured products on the Installed Products page to reconfigure them. When you select a unconfigured product on the Installed Products page, a Reconfigure button appears. If you reconfigure a product and it is still not properly configured, uninstall and reinstall the product. If reinstalling a product does not resolve the problem, create a support package that you can send to support.

Support package creation

If you encounter problems with the installation of Symantec Management Platform products, you can create a support package that you can send to Symantec support. The support package  is a ZIP file that includes Notification Server logs, Symantec Installation Manager logs, installation history information, and registry information. By default, the support package is created in the C:\Program Files\Altiris\Symantec Installation Manager\Support directory. The name of the support package is "support" with the date and time appended.

Start menu location

After you install Symantec Installation Manager, you start it from the Start menu at Programs > Symantec > Symantec Installation Manager > Symantec Installation Manager.

Delay updates

When you start Symantec Installation Manager, if a new version is available, you are prompted to update to the new version. You can choose to update immediately or you can choose to delay the update. For example, if the latest version must pass change control before you can use it, you might choose to delay the update. If you delay the update of  Symantec Installation Manager, you do not lose any of its current functionality. However, Symantec Installation Manager is not able to update the product listing. When you delay updating Symantec Installation Manager, you can specify when Symantec Installation Manager should remind you to perform the update.

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Existing features

The following are existing features of Symantec Installation Manager.

Standalone application

Symantec Installation Manager is a stand-alone application that replaces Solution Center in the 6.x Altiris Console. This lets Symantec Installation Manager run uninterrupted by IIS or Notification Server restarts.

Faster product installation

Symantec Installation Manager can install products faster because it downloads the necessary installation files as the user provides the information that the installation requires. The lack of restarts also improves the installation speed.

Types of installations

Symantec Installation Manager lets you perform the following types of installations:

First-time installation A first-time installation is for anyone who currently does not have Notification Server 6.x or Symantec Management Platform 7.0 installed.
On-box upgrade An on-box upgrade installs the Symantec Management Platform 7.0 products on a computer where Notification Server 6.x is installed. Symantec Installation Manager uninstalls Notification Server 6.x, installs the Symantec Management Platform 7.0 products, and lets you migrate 6.x data to the 7.0 platform.
Off-box upgrade An off-box upgrade installs the Symantec Management Platform 7.0 products on a computer where Notification Server 6.x is not installed. Symantec Installation Manager installs the Symantec Management Platform 7.0 products and then helps you migrate the 6.x data to the 7.0 platform.
Offline installation An offline installation installs the Symantec Management Platform 7.0 products on a computer that does not have an Internet connection. An offline installation can be a first-time installation, an on-box upgrade, or an off-box upgrade. To perform an offline installation, you have to create an installation package. See Installation package creation.

Data migration

When you upgrade from Notification Server 6.x to Symantec Management Platform 7.0, you can migrate most of your 6.x data. Symantec Installation Manager uses the Altiris Notification Server Migration Wizard to migrate the data. You can migrate the 6.x data with an on-box upgrade or with an off-box upgrade. An on-box upgrade is an upgrade that you perform on the same computer where Notification Server 6.x is installed. With an on-box upgrade, Symantec Installation Manager starts the migration wizard when you need to export the data and when you need to import the data. An off-box upgrade is an upgrade that you perform on a computer where Notification Server 6.x is not installed. With an off-box upgrade, Symantec Installation Manager installs the 7.0 products and then provides instructions for exporting the 6.x data. After you export the 6.x data, Symantec Installation Manager starts the migration wizard so you can import the data.

Optional installations

Symantec Installation Manager has an Optional Installations page that lets you choose whether to install the following components:

  • Documentation
  • Language Support
  • Migration Wizard

These components are optional because you may not need them. If you don't install them, it reduces the installation time and the amount of space the installation uses on the computer. If later you want an optional component installed, you can select and install it from the Optional Installations page.

The Optional Installations page appears after you select a product on the Install New Products page and click Next. You can also access the Optional Installations page by clicking Install optional components on the Installed Products page. If an optional component is disabled on the Optional Installations page, then that component is already installed.

After you install optional components, you can access them on the Installed Products page to uninstall or repair them. To display the optional components on the Installed Products page, press Ctrl+Shift+O.

Product listing file

Symantec Installation Manager uses a product listing file to display a list of products that you can install. The default product listing file is symantec.pl.xml.zip. If you purchase a product that has its own product listing file, you must add that file to install the product. You add a product listing file by clicking Settings on the Installed Products page. A product listing file can also be an uncompressed file.

Product updates and additions

You use Symantec Installation Manager to check for and install updates. You install updates with the View and install updates option that is on the Installed Products page. When updates for installed products are available, the text following View and install updates is green and displays the number of available updates. An update can be a hot fix or a service pack.

You also use Symantec Installation Manager to install additional Symantec Management Platform products. You install additional products with the Install new products option that is also on the Installed Products page. 

Product licensing

Symantec Installation Manager lets you apply licenses to a product when you install the product or at a later time. When you apply licenses, you can add new licenses or update existing licenses. If you do not apply licenses, Symantec Installation Manager applies trial licenses. If you are connected to the Internet, it applies 30-day trial licenses. If you are not connected to the Internet, it applies 7-day trial licenses.

After you apply licenses, a dialog box appears that lets you restart Notification Server services. If you restart the services, the licenses are activated immediately. If you don't restart the services, it might take 30 minutes or more to activate the new licenses.

Product repair

If the installation of a product breaks, Symantec Installation Manager lets you repair the installation. Because all of the installation files are MSIs, Symantec Installation Manager invokes Windows Installer to repair an installation. You select the products to repair on the Installed Products page.

Product uninstallation

You can use Symantec Installation Manager to uninstall the Symantec Management Platform products. With Symantec Installation Manager, you can uninstall a specific product. If you uninstall the Symantec Management Platform, the platform and the other installed products are uninstalled. 

You can also use Add/Remove Programs to uninstall the Symantec Management Platform products. In Add/Remove Programs, you select and uninstall Symantec Platform and Solutions. When you uninstall with Add/Remove Programs, all Symantec Management Platform products are uninstalled including Symantec Installation Manager.

When you uninstall Symantec Management Platform, some files, registry entries, and directories may not be removed. You can use the SmpZap utility to remove these files, registry entries, and directories. To download the SmpZap utility and to read instructions about its use, see TECH42647.

Installation package creation

Symantec Installation Manager lets you create a self-extracting executable zip file that you can use to install the Symantec Management Platform products on a computer that is not connected to the Internet. To create the installation package, you first install Symantec Installation Manager on a computer that is connected to the Internet. You then use Symantec Installation Manager to create an installation package that includes the products you select. You use the Create installation package option on the Installed Products page to create the package. When you run the installation package, it installs Symantec Installation Manager and then lets you install the products that are included in the package.

Installation readiness checks

Symantec Installation Manager performs several new preinstallation system checks. These checks ensure that all prerequisites are installed on the computer before the products are installed. The user is informed about failures to meet minimum requirements and how to address them. If Symantec Installation Manager can install a missing requirement, it provides a link that lets you install it. It also provides information about recommended requirements.

Configuration pages

When you install Symantec Management Platform, Symantec Installation Manager displays a Notification Server Configuration page and a Database Configuration page. On these pages you configure Notification Server and its database. You can also configure how Notification Server events are emailed.

Dependency enforcement

When you install a product that has dependencies, the dependencies are also installed. This enforcement fo dependencies prevents products from not working because of missing dependencies.

Product filter and search capabilities

Symantec Installation Manager lets you filter and perform a search on different product lists. Symantec Installation Manager displays lists of installed products, product updates, new products, or products that you can include in an installation package. For example, on the Product Updates page, you can search for a product name and find related updates, service packs, and hot fixes.

Enhanced status information

The status information for downloads, installation, and configuration provides detailed information about the status of a process. 

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Installation and upgrade

Prerequisites

Microsoft Windows Server 2003

Microsoft IE 7 or IE8

Microsoft IIS 6

Microsoft SQL Server 2005 SP2 to SQL Server 2008 SP1

.NET Framework 3.5 SP1 and Windows Installer 4.5 are prerequisites for the installation of Symantec Installation Manager. If they are not installed, the installation prompts you and then installs them for you.

In a production environment with 500 or fewer managed computers, you can install Symantec Management Platform on a VMware ESX Server. If you use a VMware ESX Server for the platform, we recommend that you install SQL Server off-box on a physical computer. If you choose to host SQL Server in a virtual environment, refer to Microsoft's Web site for supported virtualization configurations.

To install Symantec Management Platform products with Symantec Installation Manager, you must be an administrator on the local system.

New installation

If a Symantec Management Platform product has a Software Download page at Symantec.com, download the Symantec Installation Manager EXE file from that page. The name of the file is symantec_sim.exe. This EXE installs Symantec Installation Manager. If a Symantec Management Platform product is distributed on a CD, the EXE file runs from the CD.

Except for offline installations, you install Symantec Installation Manager on the computer where you plan to install the Symantec Management Platform products. With an offline installation, you first install Symantec Installation Manager on a computer that has an Internet connection. You then use Symantec Installation Manager to create an installation package that you run on the computer that does not have an Internet connection

For more information, see the following documents:

Upgrade

Symantec Installation Manager prompts you when an upgrade for Symantec Installation Manager is available. You must install the upgrade before you can continue to use Symantec Installation Manager.

Upgrade of Notification Servers in a hierarchy

To upgrade a group of Notification Servers that are joined in a hierarchy to a higher service pack of Symantec Management Platform 7.0, you should upgrade the lowest child node first. You should then work your way up and ensure that each child Notification Server is upgraded to a higher version before its parent. You must make sure replication jobs are not running at the time that you upgrade each Notification Server. For more information, see the article Upgrading Notification Servers in a hierarchy.

Installation and Upgrade issues

There are no known issues related to installing and upgrading Symantec Installation Manager.

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Fixed issues in this release

The following are previous issues that were fixed in this release. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID

Refresh issue when uninstalling Dell Server Management Suite

After you uninstalled Dell Server Management Suite, Server Management Suite and Dell Management Console did not appear in Symantec Installation Manager as installed products.

 

 1907795

Installation package did not include the optional installation components

If you created an installation package on a computer where the optional installation components were already installed, the Optional Installations page did not appear and you could not include the optional components in the installation package.

 

 1845666

Unable to create an installation package larger than 2 GB

If you tried to create an installation package and the resulting self-extractable EXE file would be more than 2 GB, you would receive the following error message: "Invalid self-extractor configuration. This file may be corrupted."

 

 1650251

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Things to know

The following are things to know about in this release. If additional information about an issue is available, click the Article ID link.

Things to know Article ID Internal ID

User requirements for migrating 6.x data to Symantec Management Platform

If the logged in user is not a member of the Local Administrator group, data migration does not work.

 45152

 1647834

Installation requirements for installing Symantec Installation Manager

You cannot install Symantec Installation Manager if the computer does not have a Temp folder.

 45138

 1649029

Problems if you enable SSL after the platform is installed

If you install the Symantec Management Platform and then configure the Notification Server Web site to use HTTPS, the installation of an update fails. The workaround is to manually update the Notification Server configuration information in the registry.

 45136

 1648988

Modify button on the Installed Products page is disabled

The ability to modify an installation is not supported in the current release of Symantec Installation Manager.

 45370

 1649425

Number of applied licenses cannot be reduced

You cannot reduce the number of licenses that are applied to a product.

 45924

 1649922

Symantec Installation Manager rejects some 6.x licenses

Symantec Installation Manager does not support license files that contain multiple certificates.

 45389

 1649458

Maximum computer name length for the Notification Server

The maximum length of the name for the Notification Server computer is 64 characters.

 

 1649846

Inaccurate "In use" count on the Product Licensing page

On the Product Licensing page, the "In use" count can display a number that is smaller than the actual number of licenses that are in use for a product if the client computers are in sleep mode or turned off.

 

 1806516

Uninstalling the migration package doesn't remove all of the upgrade MSIs

With an off-box upgrade, you can migrate data at different times from Notification Server 6.x to Symantec Management Platform 7.0. If you uninstall the migration package and attempt to install an updated version of the migration package, you receive a message about an MSI that did not get uninstalled. You must manually uninstall the upgrade MSIs before you can install an updated version of the migration package.

 

 1887833

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Known issues in this release

The following are known issues for this release. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID

Just In Time (JIT) error with Atrshost.exe
When you install ITMS 7.0 MR2, some installations experience a Just In Time (JIT) error with Atrshost.exe.  This problem is a Microsoft error related to performance counters that are specific to Windows Server 2003 SP2. Microsoft has a hotfix that addresses this issue at  http://support.microsoft.com/kb/960718. However, according to Microsoft, this hotfix has not been thoroughly tested and they recommend caution.

We have created an Install Readiness Check (IRC) in Symantec Installation Manager to check for this issue. The check shows up as a warning. You can then decide whether you should install this hotfix.

   

Uninstall leaves many files and folders

After uninstalling the Symantec Management Platform products, many files, registry keys and values, and directories are not uninstalled. You can remove these items with the SmpZap command line utility. The Article ID link accesses a knowledgebase article with instructions for using this utility and with the utility's files attached.

 47985

 1649075

 1675178

The Symantec Management Agent is not uninstalled when Symantec Management Platform is uninstalled

When you uninstall Symantec Management Platform from Symantec Installation Manager, the Symantec Management Agent is not uninstalled.

 45392

 1648874

Unable to uninstall Dell Client Management Suite or its components

When you install Dell Client Management Suite 7.0.9, Altiris Client Management Suite and Dell Client Manager Standard SP1 are also installed. When you try to uninstall any of these three suites, Symantec Installation Manager reports that it successfully uninstalled the suite, but nothing is actually uninstalled.

 46236

 1650059

The treeview pane of the management console displays items for uninstalled products

After uninstalling a suite, some items of the suite's products are left in the treeview pane of the management console.

 45842

 1649925

Problems with SQL Server cause the configuration of a product to fail

If there are problems with SQL Server during installation, Symantec Installation Manager installs the product but the configuration of the product fails.

 45365

 1648775

Install fails with Symantec Endpoint Protection 11.0 enabled

Symantec Management Platform products cannot be installed when Symantec Endpoint Protection 11.0 is enabled.

 48019

 1677253

Offline package with SP3 fails to upgrade SP1 because of critical update

The Dell Management Console installation DVD 1.0.0 or 1.0.1 has an old definition of Migration SP1. If you point to a product listing that has the new definition, a critical update is required. This critical update fails with an offline package installation.

 49334

 1716569

Unable to restart services

When you install products, sometimes Symantec Installation Manager cannot restart Altiris Services. This problem can occur when you run Symantec Installation Manager with an account different from the Notification Server Credential. You don't encounter this problem if you run Symantec Installation Manager with the Application Credentials.

 48505

 1885243

Relaunching Symantec Installation Manager after canceling the Migration Wizard opens the Optional Installs page

With an on-box upgrade, if you don't select any of the items on the Optional Installs page and you cancel the installation when the migration wizard starts, Symantec Installation Manager opens to the Optional Installs page the next time it starts. To determine what products are being installed, click Back to access the Install New Products page or click Next to access the End User License Agreement page.

 

 1823607

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Legacy ID



43328


Article URL http://www.symantec.com/docs/DOC1645


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