Running Out-of-Band Tasks on Intel AMT Computers

To run out-of-band Intel AMT tasks on a computer from the Symantec Management Console, a computer resource representing the computer must be present in the Configuration Management Database (CMDB) . If there is no such resource in the database, do one of the following:

• Install the Altiris Agent on the client computer and send basic inventory.
• For the Intel AMT computers that you configured in enterprise mode with Out of Band Management Component, run the Resource Synchronization policy. The resources appear in the Manage > Filters > Out of Band Management > Configured Intel AMT Computers filter. This option does not require the Altiris Agent to be installed.

Managing Intel AMT computers configured with TLS

Before you run out-of-band Intel AMT tasks on the computers that are configured in enterprise mode with Transport Layer Security (TLS) enabled, make sure you have configured trusted domain suffixes in the connection profile (AMT section).

For more information on how to configure the connection profile, see the Symantec Management Platform User's Guide.

"Restore State" power action cannot restore S4 and S3 states 

The Restore State power action is not capable of putting computers into Stand-by (S3) or Hibernate (S4) states. Because of this, the Restore State power action powers off (if needed) the computer in an attempt to restore the Hibernate (S4) state and powers on (if needed) to restore the Stand-by (S3) state.

Incorrect task results (ASF)

On some computers with Broadcom firmware, ASF Power Management tasks return "Success" or "ASF credentials not valid" even though the power action could not be performed because Power Management is not allowed for the specified ASF user role.

Unknown state after "Power Off" action (ASF)

The system state is reported as "Unknown" for a computer where the ASF "Power Off" power action was performed. This is a current ASF technology limitation. 

This problem is manifested in the following scenarios:

• It is impossible to run a job such as Power Off  > perform another task > Restore State.
• It is impossible to run a job such as the following twice: Power On > perform another task > Restore State.

Powering off Intel ASF from S3 state (ASF)

Some Intel ASF hardware does not support power off from the S3 state. You can try to power on the computer and then run the power off command again. Broadcom ASF does not have this problem.

ASF credentials for the Administrator role only (ASF)

ASF credentials provided in the connection profile are for the Administrator role only.

For more information, see the Symantec Management Platform User's Guide.

DASH alert subscription state inventory is not correct for Intel computers

The Get Out-of-Band Inventory task cannot collect the DASH alert subscription state from the Intel computers. The alert subscription state that is shown in reports for Intel computers is not correct.

Intel AMT inventory data that is not collected

The following Intel AMT inventory is not collected by the Get Out-of-Band Inventory task:

• RTCI AMT Battery Serial Number
• RTCI AMT Battery Manufacture Date

Upgrade issues

RTCI default connection credentials profile is not migrated

The connection credentials profile that you had marked as default in RTCI 6.x is not set as default after migration from 6.x to 7.x. After migration, use the Credentials Management and the Manage Connection Profiles pages to configure credentials.

For more information on how to configure the connection profile, see the Symantec Management Platform User's Guide.

ASF connection credentials profile is not migrated

After upgrade, use the Credentials Management and the Manage Connection Profiles pages to configure ASF credentials.

For more information on how to configure the connection profile, see the Symantec Management Platform User's Guide.

Runtime connection credentials are not migrated

After upgrade, use the Credentials Management and the Manage Connection Profiles pages to configure the connection profile.

For more information on how to configure the connection profile, see the Symantec Management Platform User's Guide.