Inventory Solution for Windows 6.1 SP3 Release Notes

Article:DOC1828  |  Created: 2009-05-21  |  Updated: 2009-05-22  |  Article URL http://www.symantec.com/docs/DOC1828
Article Type
Documentation



Description



Altiris® Inventory Solution® for Windows 6.1 SP3

Release Notes

Build number 6.1.1081

Introduction

Supported Platforms

What is New in this Release

Fixes in this Release

Installation and Upgrade

Things to Know

Known Issues in this Release

Additional Documentation

Document History

Introduction

Altiris® Inventory Solution® for Windows is designed to meet the demands of today's diverse network environments. It gathers comprehensive software and hardware data from virtually any computer running a Windows 32-bit or Windows 64-bit operating system. A variety of deployment and data collection options ensure that Inventory Solution works in any environment.

To help maximize your investment, Inventory Solution for Windows goes beyond simple data gathering. It provides various tools, such as a Web-based management console, professional quality Web reports, and tasks to alert you of critical information. These tools help you transform your inventory data into useful information.

In Inventory Solution for Windows, a special emphasis has been placed on the ease of deployment and small agent size. Inventory Solution for Windows provides a comprehensive inventory for Windows components.

The 6.1 SP3 release of Inventory Solution for Windows provides full support for gathering inventory of 32-bit and 64-bit computers running Windows Vista and Windows Server 2008 operating systems.

For the Inventory Solution 6.1 SP2 Release Notes, see article 29317.

Note: The Inventory Solution product documentation, the Help and Reference Guide were not updated for this SP3 Release. Where supported operating systems are listed in the documentation, SP3 supports 32-bit and 64-bit computers running Windows Vista and Windows Server 2008 operating systems.

Supported Platforms

Inventory Solution supports 32-bit and 64-bit versions of the following Windows operating systems:
  • Windows 95
  • Windows 98
  • Windows Me
  • Windows NT 4
  • Windows 2000
  • Windows XP
  • Windows 2003
  • Windows Vista
  • Windows Server 2008

What is New in this Release

Inventory Solution for Windows 6.1 SP3 provides many features for collecting inventory of the various computer resources available in the customer's organization. The features include:

Feature Description

Out-of-box 64-bit inventory

New install of Inventory Solution default sets the inventory tasks to run on All 32-bit Windows Computers and All 64-bit Windows Computers collections.

Inventory agent components have many enhancements and bugs fixed to provide full support 64-bit platforms.

Enhanced support for Windows XP SP3, Windows Vista Service Pack 1 and Windows Server 2008

Inventory agent components have many enhancements and bugs fixed that enables it to gather correct inventory from Windows XP SP3, Windows Vista Service Pack 1 and Windows Server 2008 platforms.

Addtional command line switches

The following command line switches have been added. Note: These are not listed in the product documentation.

Additional optional command line switches with Custom Inventory
[/log] - Enables logging to disk. By default logs to AeXCustInv.log.

[/logfile filename] - Allows to specify the name of the log file.

[/logsize bytes] - Maximum log file size in bytes before rollover.

Additional optional command line switches with AeXRunControl.exe
[/Single] - Allow only one instance of AeXRunControl for the specific key.

[/IgnoreLast] - Ignore the last time ran, run immediately.

Additional optional command line switches with AeXSNPlus.exe
/WMISYNC: Instructs AexSNPlus to perform all WMI queries in synchronous mode.

Normally AexSNPlus performs all WMI queries in asynchronous mode, but this has been known to cause runaway CPU and crashes on some computers due to a bug in WMI's asynchronous processing.

Fixes in this Release

The following issues were resolved in this release. For additional information regarding a fixed issue, click on the Article ID link.

Fixed Issues Component  KB Article
Incomplete Add or Remove Programs data on x64 systems Machine Inventory Agent 39284, 27148
Vista and x64 Support for Inventory Solution Machine Inventory Agent, Serial Number Agent, Custom Inventory Agent 23612
On Windows Vista SP1 the Serial Number and other hardware level values are not captured Serial Number Agent 43427
Retired computers do not update Inventory if the system sends in new Inventory Inventory Solution 43424
Error "AeXCustInv encountered a problem and needed to close" on Windows 2003 Servers Custom Inventory Agent 36631
New install causes both Re-create Inventories to fail to insert into the database Inventory Solution 34220
AexAuditPls is crashing and popping up a debug error Software Inventory Agent 40713
Why is custom inventory reporting a buffer overrun? Custom Inventory Agent 30536
Custom Inventory causes a Data Protection error Custom Inventory Agent 33348
Inventory for Windows is not returning a build number Custom Inventory Agent 43960
AeXMachInv.exe still causing WMI race conditions even with the /wmisync switch (Inv 6.1 SP2) Machine Inventory Agent 43970
Windows NT Virtual Machines'' Inventory results in an error and data is not posted to the database Machine Inventory Agent 43426
Common data gets orphaned when all associated split rows are removed Inventory Solution 41330
Custom Inventory cannot process registry entries longer than 255 characters Custom Inventory Agent 28692
Upgrading to Inventory Solution 6.1 SP2 adds the "All Windows 32 Bit Computers" collection to all Inventory Tasks Inventory Solution 35551
Some VMware virtual machines are reporting a CPU count of 0 in inv_aex_hw_cpu Machine Inventory Agent 37683
Custom Inventory causes a Data Protection error Custom Inventory Agent 38371
Serial number not being reported - same system reported serial number previously Serial Number Agent 43226
Custom Inventory query WMI on x64 system does not return any results Custom Inventory Agent 25420
Machine Inventory Agent now correctly reports the Logon Domain and User fields of AeX OS System data class on Vista and Windows Server 2008 platforms.
The logic to fetch these values used to fail on Vista and Windows Server 2008. This has now been corrected.
Machine Inventory Agent  
Machine Inventory Agent now correctly reports the Domain and User fields of AeX EU Log On data class on Vista and Windows Server 2008 platforms.
The AeX EU Log On was dependent upon AeX OS System.
Machine Inventory Agent  
Upgrade now does not disable the Notification policies
If you upgrade to newer version of Inventory Solution for Windows, the upgrade used to disable Notiification policies. This problem has been fixed in this release. Upgrading to SP3 will not disable the notification policies.
Inventory Solution  
Custom Inventory Agent used to fail when performing a FOR EACH scan starting at HKEY root folder
A FOR EACH scan used to fail. This problem has now been fixed.
Custom Inventory Agent  
The /indir command-line switch of Custom Inventory Agent uses the custom inventory configuration from WinXP directory for Vista platforms

The /indir directory command-line switch of Custom Inventory Agent lets you specify the "container" directory where multiple input XML files are located based on the current executable platform. Example: 9x, NT, and so on.

When used, AexCustInv determines the current platform, scans a specific subdirectory of the parent for all XML files and processes them.

directory is a parent directory containing one or more subdirectories of a specific name:

  • Win9x
  • WinNT
  • Win2K
  • WinXP
  • Vista
  •  Longhorn

However, the /indir switch does not support Windows Vista platforms. For Windows Vista platforms the Custom Inventory Agent incorrectly reads the configuration files from the WinXP directory. This occurs because the /indir functionality of the Custom Inventory Agent has not been updated to support Windows Vista platforms.

To resolve this, use the /in command-line switch to specify the custom inventory configuration file for Windows Vista target computers, instead of /indir.

 Custom Inventory Agent  

Default Collections for Inventory Tasks do not include 64bit Systems

Be sure to add the 64-bit Collections to your Inventory Tasks. Both with an Upgrade and fresh Install these collections are not added or are not assigned to the Inventory Tasks.

 Inventory Solution  
Custom Inventory Agent does not delete the log files now.
Custom Inventory Agent used to delete Altiris Agent log files if it would find the log files older than 7 days. This was not the desired behavior. This problem has now been fixed.
Custom Inventory Agent  
Machine Inventory Agent now correctly populates the data for Aex HW Monitor, Aex HW Video, and Aex HW Video Monitor on Windows XP SP3. Machine Inventory Agent  
Machine Inventory Agent now correctly populates the data for Aex OS Desktop and Aex OS Internet Explorer On Microsoft Windows Vista SP1. Machine Inventory Agent  
Custom Inventory Agent now supports Windows Vista 32-bit platforms and Windows Server 2008 32-bit and 64-bit platforms. Custom Inventory Agent  
Machine Inventory Agent now correctly reports the Total Physical Memory and Total Page File Size for Aex HW Memory on 64-Windows platforms. Machine Inventory Agent  
Machine Inventory Agent now correctly reports the data for Aex HW Bios data class on 64-bit Windows platforms. Machine Inventory Agent  
 

Installation and Upgrade

Inventory Solution for Windows 6.1 SP3 can be obtained at http://www.altiris.com/Download.aspx. Inventory Solution for Windows is a full product installation. To install Inventory Solution for Windows 6.1 SP3 for the first time, go through the Altiris Solution Center and install Inventory Solution for Windows 6.1 SP3. Please back up your database first and have license files available.

Prerequisites

On the Notification Server
  • Altiris® Notification Server™ 6.0 SP3 or later
  • The most recent hotfixes for Notification Server 6.0 SP3 (see Altiris Knowledgebase article 27859
  • Microsoft Internet Explorer 6.0 or later
On the target computer
  • Altiris Agent 6.0. (build: 6.0.2370) or later
  • Microsoft Internet Explorer 6.0 or later
  • Windows 9x, ME, NT, 2000, XP (32-bit and 64 bit), Windows Vista (32-bit and 64 bit)
  • Windows 2000 Server, 2000 Advanced Server, Windows Server 2003 editions (32-bit and 64 bit), Windows Server 2008 (32-bit and 64 bit)

New installation

  1. On the Notification Server, start the Altiris Console 6.5 by selecting 'Start > Programs > Altiris > Altiris Console 6.5'.
  2. Select 'View menu > Configuration'.
  3. In the left pane, select 'Upgrade/Install Additional Solutions'.
  4. In the right pane, click the Solutions button on the Available Solutions tab view.
  5. From the list of solutions, select Altiris Inventory Solution for Windows.
  6. Click Start.

    This installs Inventory Solution for Windows 6.1 SP3 to the Notification Server.

Upgrading Inventory Solution to 6.1 SP3

The following information supercedes the information in the Inventory Solution 6.1 SP2 Reference Guide.

You can upgrade Inventory Solution from 6.1, 6.1 SP1, or 6.1 SP2 to 6.1 SP3. Upgrading does not overwrite the following files in the X86\Inventory Solution folder:
  • AeXInvSolnAdm1.ini
  • AeXInvSolnAdm2.ini
  • AeXInvSolnAdm3.ini
  • AeXInvSolnUsr1.ini
  • auditpls.ini
  • auditpls_slowmode.ini
  • ExchPls.ini
  • AeXISMif.ini
  • MachInvAdm.ini
  • MachInvUsr.ini
  • MACHINV.INI
The upgrade installs all the above files with the .61SP3 extension in the X86\Inventory Solution folder.

Things to Know

Things to Know

Using File Mode for the Software Audit Agent

For better inventory results, we recommend running the Software Audit Agent in File Mode instead of Package Mode. If you have a clean installation of 6.1 SP2 or SP3, the Software Audit Agent configuration used by inventory tasks, AeXWebInvPkg.exe, and win32invFloppy1.exe defaults to File Mode.

The /SNONLY command-line switch forces the Serial Number Agent to retrieve the Serial Number from SMBIOS

If the Serial Number Agent cannot find the serial number in the System Management BIOS (SMBIOS), it searches the serial number in other locations, such as asset tag, system enclosure, and so on, and reports the first valid value it finds as a serial number. However, if the Serial Number Agent is invoked with the /SNONLY command-line switch, it reports the Serial Number only if it finds it in SMBIOS.

The "Full definition file with CleanBeforeRun and Slow Mode Delay Options" program for the Recreate Full Inventory task runs the Software Audit Agent in slow mode

A new Full definition file with CleanBeforeRun and Slow Mode Delay Options program is added to the Recreate Full Inventory task. This program is the same as the Full definition file with CleanBeforeRun option program, except that it invokes the Software Audit Agent in a Slow Mode. The slow mode reduces the rate of disk I/O operation and makes the scanning less noticeable on a client workstation.

If you perform a clean installation of the 6.1 SP2 or SP3 release, the Full Inventory task defaults to "Full definition file with CleanBeforeRun and Slow Mode Delay Options,” but if you upgrade your existing Inventory Solution for Windows to 6.1 SP2 or SP3, the Full Inventory task continues to use the “Full definition file with CleanBeforeRun option."

Upgrading to SP3 does not overwrite the active configuration files

Upgrading Inventory Solution from 6.1, 6.1 SP1, or 6.1 SP2 to 6.1 SP3 does not overwrite the following files in the X86\Inventory Solution folder:

  • AeXInvSolnAdm1.ini
  • AeXInvSolnAdm2.ini
  • AeXInvSolnAdm3.ini
  • AeXInvSolnUsr1.ini
  • auditpls.ini
  • auditpls_slowmode.ini
  • ExchPls.ini
  • AeXISMif.ini
  • MachInvAdm.ini
  • MachInvUsr.ini
  • MACHINV.INI

The upgrade installs all the above files with the .61SP3 extension in the X86\Inventory Solution folder.

The AuditPlus.61SP3 invokes the Software Audit Agent to run in File Mode instead of Package Mode. For details, see Using File Mode for Software Audit Agent.

We recommend using:

Note! Upgrading to the SP2 or SP3 release replaces the AeXWebInvPkg.exe, win32invFloppy*.exe, and all the Inventory Solution configuration files in the X86 directory.

CAUTION!: The upgrade will delete all custom files added to the Inventory Agent Package. For detaills please see the following KB (34584):

https://kb.altiris.com/article.asp?article=34584&p=1

The SpecialGroups_Upgrade.msi overwrites the configuration files

In Inventory Solution for Windows 6.1 SP3, when removing the special groups entries from the Software Audit Agent configuration, the SpecialGroups_Upgrade.msi overwrites the following configuration files:

  • auditplus.ini from the X86 and X86\Inventory Solution directory
  • AeXWebInvPkg.exe
  • win32invFloppy1.exe
  • All the Inventory Solution configuration files from the X86 directory

The SpecialGroups_Upgrade.msi file does not overwrite the following list of files in the X86\Inventory Solution directory:

  • AeXInvSolnAdm1.ini
  • AeXInvSolnAdm2.ini
  • AeXInvSolnAdm3.ini
  • AeXInvSolnUsr1.ini
  • ExchPls.ini
  • AeXISMif.ini
  • MachInvAdm.ini
  • MachInvUsr.ini
  • MACHINV.INI
  • The *.61SP2 files installed by SP2 upgrade

For details, see the To upgrade the Special Groups performance section in the Altiris Inventory Solution for Windows Reference Guide.

Paging Files field of AeX OS Memory Management data class is reports value as “Dynamically controlled by Operating System” for Windows Vista or Windows Server 2008
If administrator had selected “Automatically manage paging file size for all drives” when configuring the virtual memory settings on Windows Vista or Windows Server 2008, the operating system internally manages the paging files for all drives, their sizes. This information is not available to any application running on the computer. Machine inventory agent in this case reports “Dynamically controlled by Operating System”.
Machine Inventory Agent could not report the inventory for AeX HW Monitor, AeX HW Video, AeX HW Video Monitor if monitor and video adapter drivers are not properly installed or don’t exactly match with the hardware.
Machine Inventory Agent reports 0 or 1 for Refresh Rate field of AeX HW Monitor
A refresh rate value of 0 or 1 represents the display hardware's default refresh rate. This default rate is typically set by switches on a display card or computer motherboard, or by a configuration program that does not use Windows APIs to set the values.

Machine Inventory Agent fetches this value by invoking Windows APIs. The APIs return Machine Inventory Agent fetches this value by invoking Windows APIs. The APIs return 0 or 1 instead of the correct value.
Reporting Memory
For AeX HW Memory, Machine Inventory Agent reports the total physical memory and/or total page files size in to “Total Physical Memory (MB)” and “Total Page File Size (MB)”, set s Total Physical Memory and Total Page File Size to zero if the values exceed 2147483648. This is done to make large memory sizes readable by reporting those in to MB.
"Wallpaper" field of AeX OS Desktop dataclass is shows "None" or does not show any value.
This happens if no wall paper is set on the desktop. Inventory fetches this value from registry. We observed that in this case the registry is set to blank("") value for following operating systems:

1) Windows Server 2008.
2) Windows Vista.
2) Windows Server 2003.
3) Windows XP.
4) Windows 2000 Professional.

But for Windows Server 2000, it is set to "None".
Now the “Recreate Full Inventory” task has following settings
Program associated with the above task: Full definition file with CleanBeforeRun and Slow Mode Delay Options

Command line of the above program: AeXInvSoln.exe /cleanbeforerun /hidden /s AeXInvSolnAdm3.ini

Contents of the AeXInvSolnAdm3.ini file:

aexauditpls.exe /hidden /output xml /ini auditpls_slowmode.ini

aexmachinv.exe

aexcustinv.exe /in .\AeXCustInvStd.cit /out AeXCustInvStd.nsi

aexsnplus.exe /output xml

aexnsinvcollector.exe /hidden /nsctransport /v default /useguid

Known Issues in this Release

Known Issues KB#
 Known issues with Windows Server 2008  
 On 64-bit computers, Aex HW Bios data class displays wrong data.  
 Aex DB SQL Server.nsi does not contain any data.  
 Other known issues  
Notification Server running on Microsoft Windows Server 2003 SP1 with IPv6 installed discards the NSEs. 31893
The Machine Inventory Agent reports inventory for CD ROMs, CD Writers, DVD ROMs, and DVD writers as generic CD ROMs. 32369
The Machine Inventory Agent incorrectly reports the count of cores for multi-core Windows platforms other than Windows Vista. 32370
Fails to report Video RAM from Win32_VideoController on a computer with Windows Vista operating system when the inventory task is run under the System context 33980

Partial Inventory Collected for Windows 95/98/98SE Operating Systems

Inventory Solution uses WMI as a method to collect some inventory elements. The default installation of Windows 95/98/98SE does not include WMI support. You must install WMI on these operating systems to gather WMI related inventory.

For instructions on installing WMI, see http://www.microsoft.com/downloads/details.aspx?FamilyID=98a4c5ba-337b-4e92-8c18-a63847760ea5&DisplayLang=en

 
Some computers fail to report data for the AeX HW Memory Modules data class

Some computers fail to report the Physical Memory device inventory to the AeX HW Memory Modules data class. You can use another method, such as running the aexsnplus.exe file with the /forcebothsndata command-line switch to collect this information. You can also add this command-line switch in the AeXInvSolnAdm1.INI and AeXInvSolnAdm2.INI files located in the NSName\nscap\bin\win32\x86\Inventory Solution directory.

 

The AeX OS Win16 Subsystem data class does not report the inventory for Windows 64-bit platforms

The AeX OS Win16 Subsystem data class is not applicable for Windows 64-bit platforms, so the inventory is not reported to the Notification Server for Windows 64-bit platforms.

 

The MSXML DLL Version column of the AeX OS Results data class reports the version of the latest msxml.dll file available on a computer

If there are multiple MSXML.DLL files available on your computer, the MSXL DLL Version column of the AeX OS Results data class reports the version of only the latest MSXML.DLL file on your computer.

 
Unable to run reports if data classes are not normalized

In Inventory Solution for Windows 6.1 SP2, if the data normalization is not done, the reports cannot run. The "Failed to generate the report. This report is based upon data that is not present in your database. You must load the associated data into your database before you can see any report results" message is displayed. You must normalize the data classes to view the reports.

To normalize the data classes:

  1. Select View menu > Configuration.
  2. In the left pane, select Configuration > Solutions Settings > Assets and Inventory > Inventory Solution > Normalize.

After normalizing the data classes, you can view reports on the Reports page of the Altiris Console 6.5.

 
Require to run either Recreate Full Inventory or Recreate User Inventory task for reporting the retired resources inventory

To report the retired inventory resources to the Notification Server, you have to run either the Recreate Full Inventory or Recreate User Inventory task. Running these tasks confirms that all the data is reported to the Notification Server and a resource is set back to Active state.

 
Opening an .NSI file in the AexNSIViewer6Plus.exe file displays an error message if the corresponding data classes are not found in the schema.xml file

After opening an .NSI file in AexNSIViewer6Plus, the corresponding data classes are searched in the schema.xml file to determine how the data should appear. If the data class is not found in o-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">the schema.xml file, an error message XML Parsing Error Encountered, Reason: End tag was not expected at this location appears.

To resolve this issue, edit the schema.xml file and include the schema for the missing data class. The following code is the sample schema for a new Software Special Group data class Aex SW Altiris:

<dataClass guid=’{855E6C3D-5555-45A4-979A-0A9FBA9D9238}’ name=’AeX SW Altiris’ manufacturer=’Altiris’ description=’Altiris|Altiris|1.0’ version=’1.0’ platform=’Win32’ type=’’ mifGroup=’’ mifClass=’Altiris|Altiris|1.0’>

<schema>

<columns>

<column name="Version Number" id="1" isKey="true" isNullable="false" shortName="c0" sqlType="nvarchar (20)" />
<column name="Install Path" id="2" isKey="false" isNullable="true" shortName="c1" sqlType="nvarchar (128)" />
<column name="UseMCast" id="3" isKey="false" isNullable="true" shortName="c2" sqlType="int" />
<column name="TcpAddr" id="4" isKey="false" isNullable="true" shortName="c3" sqlType="nvarchar (20)" />
<column name="TcpPort" id="5" isKey="false" isNullable="true" shortName="c4" sqlType="int" />
<column name="MCastAddr" id="6" isKey="false" isNullable="true" shortName="c5" sqlType="nvarchar (20)" />
<column name="MCastPort" id="7" isKey="false" isNullable="true" shortName="c6" sqlType="int" />
<column name="ConsoleName" id="8" isKey="false" isNullable="true" shortName="c7" sqlType="nvarchar (200)" />
<column name="TTL" id="9" isKey="false" isNullable="true" shortName="c8" sqlType="int" />

</columns>

</schema>

</dataClass>

 
The Recreate User Inventory Task logs a warning when running with local administrator rights on Windows XP computers

If the Recreate User Inventory task is run with local administrator rights on Windows XP computers, the Exchange Agent logs the FAILED_THROW 80040700 warning.

 
The Machine Inventory Agent fails to report Aex OS Desktop and Aex OS Results data classes when the inventory tasks are run with System Account's rights

The Machine Inventory Agent fails to report Aex OS Desktop and Aex OS Results data classes when the inventory tasks are run with System Account's rights. This takes place on all Windows target computers when the inventory tasks are rolled out to run with System Account's rights.

 

The new installation of Inventory Solution for windows 6.1 SP2 retains the Legacy reports in English language and not in the localized language

When you upgrade Inventory Solution for Windows from an earlier version to 6.1 SP2, the Legacy reports are retained in English language. All the other reports in Inventory Solution for Windows are localized regardless of new installation or an upgrade.

 

WMI CORE 1.5 needs to be installed on Windows 95/98/NT 4.0 platforms to successfully collect inventory

Inventory Solution for Windows fetches most of the inventory from Windows Management Instrumentation (WMI). By default, the Windows 95/98/NT 4.0 platforms do not have WMI installed. Therefore, if you run Inventory Solution on these platforms, Inventory Solution logs warnings or errors. Example: WMI queries failed, invalid GUID format.

To successfully collect inventory from Windows 95/98/NT 4.0 platforms, you must install the WMI CORE 1.5. You can download the WMI CORE 1.5 from http://www.microsoft.com/downloads.

Note: WMI is pre-installed for Windows Vista, Windows Server 2003, Windows XP, Windows Me, and Windows 2000.

 
Checking the Option "Run on a Random Schedule" for Inventory Solution Tasks removes the /CleanBeforeRun option from the command-line for Recreate tasks 46842
Ignore the Normalization page for new install of Inventory Solution 6.1 SP3.
A new install of Inventory Solution 6.1 SP3 already has all the data classes normalized and don’t require those to be normalized again any time. If you visit, the Normalization page, available at Altiris Console > Configuration > Solution Settings > Asset and Inventory > Inventory > Windows, it shows a list of all the data classes and for few data classes it incorrectly shows [Requires Normalization]. If you try to normalize these data classes, it logs the below error

The target data class ( guid: … ) ( name : … ) failed to split/unsplit correctly. Leaving data class table unchanged. ( Unhandled exception. Type=Altiris.NS.Exceptions.AeXException Msg=The target data class ( guid : ….) ( name : ) are not found in the DataClass table

This is because these data classes are mostly special groups data classes and are not present in the new install 6.1 SP3.
 
Reports for 64-bit Computers are not being generated on the Software Summary Page 46844
Machine Inventory Agent never reports the Cursor Scheme field of Aex OS Desktop data class.  
Inventory Solution configuration fails, error thrown with a Special Group data class 46533
Machine Inventory Agent does not report the Install Date field of AeX OS Updates data class on Windows Vista and Windows Server 2008 platforms
The operating system internally maintains these dates in hex format for these platforms and has not disclosed how to interpret these.
 
Machine Inventory Agent can not populate some data classes on 64 bit operating systems
Machine Inventory Agent can not populate the following data classes on 64 bit operating systems.
  • AeX OS Internet Explorer
  • AeX DB MDAC
  • AeX DB ODBC Drivers
  • AeX OS Operating System
  • AeX OS RAS Server
  • AeX DB SQL Server
  • AeX OS User Profiles
  • AeX OS Windows NT
 

Additional Documentation

Altiris product documentation is available in Microsoft HTML Help (.CHM) and Adobe Acrobat (.PDF) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader (available at: http://www.adobe.com/products/acrobat/readstep2.html).

Documentation files are installed in the following directory on the Notification Server computer: install path\Altiris\Notification Server\NSCap\Help.

The following documentation is provided with Inventory Solution for Windows 6.1 SP2:

Help:
inventory.pdf
inventory.chm

Reference Guide:
inventoryref.pdf
inventoryref.chm

You can access documentation from the Altiris Console by clicking the icons in the upper-right corner of the console:

Access the contextual online help by clicking the online help icon.
Access an index of all installed help by clicking the index icon.


Note: The product documentation, the Help and Reference Guide were not updated for this SP3 Release.

Altiris Information Resources

Source What Information it Includes Where to Find it
Altiris Documentation Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation, such as release notes, help, reference guides, best practice articles, and technical reference articles. http://www.altiris.com/support/documentation
Altiris Knowledgebase Comprehensive collection of articles, incidents, and issues for Altiris solutions. http://kb.altiris.com/
Altiris Juice: an online magazine for Altiris users Best Practices, tips and tricks, and articles for users of Altiris solutions. http://www.altiris.com/juice
Online Forums Forums for Altiris solutions and suites. http://forums.altiris.com/

Document History

Date Changes
5/22/09 Initial Release


    Legacy ID



    47270


    Article URL http://www.symantec.com/docs/DOC1828


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