Monitor Pack for Servers 7.0 SP1 Release Notes

Article:DOC1871  |  Created: 2009-08-04  |  Updated: 2009-10-21  |  Article URL http://www.symantec.com/docs/DOC1871
Article Type
Documentation



Description



Monitor Pack for Servers 7.0 SP2 is now available. See article 49259.

Monitor Pack  for Servers works with the Monitor Solution core components of the Symantec Management Platform.  It lets you monitor operating system performance, services, and events of your Windows, Linux, or UNIX server environment.

This pack includes several reports to help you evaluate and tune the performance of your server components.

You can use Monitor Pack  for Servers to monitor several Windows-specific, and Linux and UNIX-specific elements.

You can monitor the following Windows elements:

  • .NET Framework
  • Active Directory
  • ASP.NET
  • Disk
  • Domain Name Service
  • DHCP
  • FTP Publishing Service
  • Internet Information Server (IIS)
  • Memory
  • MSDTC
  • MSMQ
  • Network
  • NNTP
  • Printer
  • Processor
  • RRAS
  • Security
  • SMTP
  • System
  • System Health and Tuning
  • WINS
  • Windows Terminal Services
  • WWW service

You can monitor the following Linux and UNIX elements:

  • Apache Server Log
  • Cache
  • DHCP Client
  • DHCP Server
  • Disk I/O
  • DNS Server
  • Files Queries
  • FTPD Daemon Log
  • Memory
  • Network
  • PORT Status
  • Printer Queue
  • Process
  • Processor
  • SMTP Server
  • System Health and Tuning
  • System Security

This product is part of the Altiris™ Server Management Suite from Symantec.
For release notes, see knowledgebase article 48733.

Monitor Pack for Servers is used in conjunction with the Monitor Solution core of the Symantec Management Platform 7.0.

For release notes for these components, see the following knowledgebase articles:

  • For Monitor Solution release notes, see knowledgebase article 46687.
  • For Symantec Management Platform release notes, see knowledgebase article 45141.

This document contains the following topics:

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New features

The new features of this release are as follows:

Red Hat Enterprise Linux support

Monitor Pack for Servers 7.0 SP1 adds supports the following version of Red Hat Enterprise Linux:

  • 5.1
  • 5.2
  • 5.3

Monitor Pack for Servers also continues to support the following versions Red Hat Enterprise Linux that were also supported in version 7.0.

  • 3.0
  • 4.0
  • 5.0  
Windows 2008 Core, remote monitoring now available

Monitor Pack for Servers 7.0 SP1 supports Agentless Remote Monitoring on Windows 2008 Core.

Solaris support

Monitor Pack for Servers 7.0 SP1 supports the following versions of Solaris:

  • Solaris 9 - Sparc
  • Solaris 10 - X86, X64, Sparc

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Installation and upgrade

New installation

You can install this product by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages.
For more information, see the Symantec Management Platform Installation Guide (see knowlegebase article 45732).

Upgrade

You can upgrade this product from 6.x versions if you run the Symantec Installation Manager on a Notification Server 6.x computer. To upgrade from the 6.x version, you must first upgrade your 6.x Notification Server to Symantec Management Platform 7.0 or later. During the Notification Server upgrade process, you can select to upgrade to the latest version of this product.
For more information, see the Symantec Management Platform Installation Guide (see knowlegebase article 45732).

Installation and Upgrade issues

The following issues are known issues related to installing and upgrading this product. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID
After upgrade, all user modifications of all default rules and metrics are overwritten except for "Descriptions"

After an upgrade, all user customizations are lost except for the "Description" fields.

  1798594
Some polices are overwritten during upgrade

Some policies contain new rules in the 7.0 SP1 release. Because of this new functionality the following policies are overwritten during an upgrade:

  • Process policy in the ESX - Basic pack.
  • Process policy in the Linux - Basic pack.
  • Disk policy in the Windows 2000 pack.
  • Disk policy in the Windows 2003 pack.
  • Disk policy in the Windows 2008 pack.
  • .NET Framework" policy in the "Windows 2008" pack.
  • Windows Server 2003/2008 - Agentless" policy in the agentless pack.
  1798594
A monitor packs cannot be re-imported after you delete a packs that was previously  imported

Metrics, rules, and policies that belong to the defaults monitor packs are not restored during a manual re-import pack attempt.

To workaround this issue: uninstall the monitor packs and then install them again

  1806935

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Known Issues in this Release

The following are known issues for this release. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID
Metric Apache 2 Server Log Solaris Metric - log custom path is not compatible with Apache 2.2.11

Apache 2.2.11 is installed into: /usr/local/apache2.
The log is installed into:  /usr/local/apache2/logs/access_log.
However, the provided  Apache 2 Server Log Solaris metric only uses the following custom path: /var/apache2/logs/access_log.
This path is only correct for the original Apache server that is provided by Sun. On Apache 2.2.11 this metric cannot be evaluated and triggered.
If you have a custom installation of Apache 2.2.11 on a monitored computer, then you must clone the original metrics and then update them to use the correct log path.

  1679274
The Extended Host Monitor Pack does not support servers in  maintenance mode

ESX Extended pack will not function on ESX servers that are running in maintenance mode.

  1072790
The command "mailq" should not be used in certain metrics. It can generate a heavy load

In some situations the command "mailq" can generate a heavy load on Solaris machines. The following metrics may fail to execute in the specified timeout if you use the "mailq" command:

  • SMTP Server - Mail Queue Size Solaris
  • SMTP Server - Number of Deferred Messages Solaris

The load may be caused by the wrong configuration of FQDN on the server.

  1702910
“SMTP Server - Number of Messages Sent By Mailer (SMTP) Solaris” metric statistic  issue

The Metric “SMTP Server - Number of Messages Sent By Mailer (SMTP) Solaris” enters retry state if the statistic file /etc/mail/statistics does not exist.
In this case the metric is displayed in the Performance Viewer with a value of "0".
This behavior occurs because the command used in metric contains hardcoded 0 values which will be outputted even  if there is no statistic log.
By default all statistic is turned off. To turn statistic on the administrator must create the statistic file: # touch /etc/mail/statistic

  1709161

1709170

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Where to get more information

The product installation includes the following documentation:

Document Description Location

User’s Guide

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

This information is available in PDF format.

Help

Information about how to use this product. This information is the same as in the User’s Guide.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

The Documentation Library, which is available in the Symantec Management Console on the Help menu.

Context-sensitive help is available for most screens in the Symantec Management Console.

You can open context-sensitive help in the following ways:

  • The F1 key.
  • The Context command, which is available in the Symantec Management Console on the Help menu.

For more information, you can use the following resources:

Resource Description Location

Implementation Guide

Information about how to install, configure, and implement this product.

This information is available in PDF format.

Symantec Management Platform Release Notes

Information about new features and important issues in the Symantec Management Platform.

This information is available as an article in the knowledgebase.

https://kb.altiris.com/article.asp?article=45141&p=1

You can also search for the product name under Release Notes.

Installing the Symantec Management Platform products

Information about using Symantec Installation Manager to install the Symantec Management Platform products.

This information is available as an article in the knowledgebase.

https://kb.altiris.com/article.asp?article=45732&p=1

Altiris 7 Planning and Implementation Guide

Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing an Altiris 7 Infrastructure for your organization.

This information is available as an article in the knowledgebase.

https://kb.altiris.com/article.asp?article=45803&p=1

Knowledge Base

Articles, incidents, and issues about this product.

http://kb.altiris.com/

Symantec Connect (formerly the Altiris Juice)

An online magazine that contains best practices, tips, tricks, and articles for users of this product.

http://www.symantec.com/connect/endpoint-management-virtualization

Online Forums

Forums for users of this product.

http://forums.altiris.com/

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Legacy ID



48391


Article URL http://www.symantec.com/docs/DOC1871


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