Altiris™ Patch Management Solution for Mac 7.0 SP1 from Symantec Release Notes

Article:DOC1911  |  Created: 2009-09-14  |  Updated: 2010-03-03  |  Article URL http://www.symantec.com/docs/DOC1911
Article Type
Documentation


Description



Altiris™ Patch Management Solution for Mac 7.0 SP1 from Symantec

Release Notes

Build number 7.0.1092

Patch Management Solution for Mac lets you automate the installation of missing Mac OS updates on Mac client computers.

The process for patching Mac OS updates differs from the processes for other operating systems. For example, a Patch-specific agent or plug-in is not required on the Mac client computers. Also, you do not need to perform a task to import the updates from Apple; the Mac client computers perform the imports as needed.

Patch Management Solution for Mac is installed with and uses the same license as Patch Management Solution for Windows. See Patch Management for Windows 7.0 SP1 Release Notes (knowledge base article 48255).

This product is part of the following suites:

  • Altiris™ Client Management Suite from Symantec
    For release notes, see knowledge base article 48420.
  • Altiris™ Server Management Suite from Symantec
    For release notes, see knowledge base article 48733.

Note: A new version of this product has been released. See knowledgebase article 50352.

This document contains the following topics:

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Features

The features of this release are as follows:

New target: All Patchable Mac Computers Target

This target contains the computers with supported Mac operating systems. This target is the default in the Check Available Updates Task.

Mac Software Update Helper Tool

When Patch Management Solution is installed, a software resource for the Mac Software Update Helper Tool is created in the Software Catalog.

When the Check Available Updates Task runs, it creates a Quick Delivery task that runs this tool on the client computer. During this task, the Mac Software Update Helper Tool performs the following actions:

  • Detects all the available Mac OS software updates that apply to the specific client computer
  • Reports the software updates to the Notification Server computer
    This data is used to generate the Mac update reports.

The update rollout jobs also run the Mac Software Update Helper Tool on the client computer. In this phase, the tool performs the following actions:

  • Compares the list of applicable updates to the criteria that you specified in the rollout job, such as "recommended", "not requiring restart", or "requiring restart"
  • Downloads the software updates from Apple and and installs them
  • Detects the results of the installation and reports them to the Notification Server computer
Check Available Updates Task

This task performs creates a Quick Delivery task that runs the Mac Software Update Helper Tool on the client computer. A predefined instance of the Check Available Updates Task is scheduled to run on every Sunday and Tuesday at 3:00 a.m. It targets the computers that are included in the All Patchable Mac Computers Target. You can create new schedules for this task but you cannot change the task's settings.

To run this task with different settings, you can clone the task and edit the clone.

Automated Rollout Jobs

These jobs are predefined to let you install Mac updates as follows:

  • Install All Available Updates
  • Install All Recommended Updates
  • Install All Updates Not Requiring Restart
  • Install All Updates Requiring Restart

You cannot change the settings on these predefined jobs. However, you can clone them and edit the clones.

Reports

The reports that apply specifically to Patch Management for Mac are as follows:

  • Available Mac Software Updates
    Displays the available updates that apply to each client computer. You can take action to create an update rollout job directly from this report.
  • Mac Software Update Compliance
    Displays a pie chart that shows the percentage of Mac computers that are up to date, that are missing recommended updates, and that are missing optional updates.
  • Mac Software Update Installation Status
    Displays a list of the update rollout jobs that have been run and indicates which ones succeeded or failed.
Web parts
  • Mac Software Update Compliance
    Displays a pie chart that shows the percentage of Mac computers that are up to date, that are missing recommended updates, and that are missing optional updates.
  • Mac Software Update Installation Status
    Displays a list of the rollout jobs that have been run and indicates which ones succeeded or failed.
New data classes
  • Mac Applicable Update
  • Mac Patch Run
  • Mac Update Info

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Process for installing Mac OS software updates

Patch Management Solution does not import and stage the Mac updates, as it does for other operating systems. Instead, it causes the client computers to obtain the updates directly from Apple.

Action Description

The Check Available Updates Task runs as scheduled.

This task detects all the available Mac OS software updates that apply to each client computer by running the Mac Software Update Helper Tool.

See Check Available Updates Task.

You can let this task run on the default schedule or you can add different schedules.

View the Available Mac Software Updates report.

This report lists the current state of the Mac updates on the client computers. Use this information to determine which computers need certain updates.

You can also create manual rollout jobs from this report. You can select one or more updates, right-click, and then click Create Rollout Job. See the next step.

This report is available from the Reports menu or from the Patch worker view.

Schedule a rollout job to install the updates.

The rollout jobs install the software updates and evaluate the results of the installations by running the Mac Software Update Helper Tool.

You can create the rollout job manually from the Available Mac Software Updates report, or you can schedule any of the predefined rollout jobs.

The predefined rollout jobs are as follows:

  • Install All Available Updates
  • Install All Recommended Updates
  • Install All Updates Not Requiring Restart
  • Install All Updates Requiring Restart

See Automatic Rollout Jobs.

Run the Software Update Installation Status report.

Shows the success of the update installations.

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Installation and upgrade

Prerequisites

  • Symantec Management Platform 7.0 SP2 Hot Fix 1.
    See knowledge base article 46035
  • The Mac client computers that you plan to patch must have the Software Management Solution Plug-in for UNIX/Linux/Mac installed.
    This plug-in is required because a Quick Delivery task runs the Mac Software Update Helper Tool on the client computers.
  • The Mac client computers require Internet access.

Supported platforms

Patch Management Solution for Mac supports the following platforms:

  • Mac OS X 10.3.9 (PPC)
  • Mac OS X 10.4 (PPC/Intel)
  • Mac OS X 10.5 (PPC)
  • Mac OS X 10.6

New installation

This product is included in the installation of Patch Management Solution for Windows 7.0 SP1. You can install Patch Management Solution by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages.
For more information, see the Symantec Management Platform Installation Guide (knowledge base article 45732).

Upgrade

Because this is the first release of Patch Management Solution for Mac, there is no earlier version from which to upgrade. However, this product is included when you upgrade of Patch Management Solution for Windows from an earlier version to 7.0 SP1. For more information, see the Symantec Management Platform Installation Guide (knowledge base article 45732).

Data migration from earlier versions

Because this is the first release of Patch Management Solution for Mac, no data migration is needed.

Installation and Upgrade issues

There are no known issues that are related to installing and upgrading this product.

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Known Issues in this Release

The following issues are unresolved in this release. If an article ID is included, you can click the link for additional information.

Issue Article ID
Documentation is not available at release time.

The User's Guide and Help for Patch Management Solution for Mac are not available at the time of this release. When it is completed, the PDF version of the User's Manual will be posted to the following locations:

The User's Guide is now available. See article 49606.

 49606
The Patch Administrator role cannot create update rollout jobs.

A user with the Patch Administrators role cannot create new update rollout jobs for Mac software updates. However, the administrator can schedule existing rollout jobs. This issue occurs when you perform a clean installation of Patch Management Solution 7.0 SP1 as opposed to an upgrade from 7.0.

 
Some firmware updates for Mac computers might not be displayed automatically in Patch Management Solution for Mac.

The Mac Software Update Helper Tool might not detect some firmware updates for Mac computers. Therefore, those updates do not appear in the Available Mac Software Updates report.

Workaround: Manually download the update from the Apple Downloads site. If you are unsure whether your computer needs a particular update, download and open the update installer. The installer indicates whether the firmware update is already installed or not needed.

 

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Where to get more information

The product installation includes the following documentation:

Document Description Location

User’s Guide

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

This information is available in PDF format.

Help

Information about how to use this product. This information is the same as in the User’s Guide.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

The Documentation Library, which is available in the Symantec Management Console on the Help menu.

Context-sensitive help is available for most screens in the Symantec Management Console.

You can open context-sensitive help in the following ways:

  • The F1 key.
  • The Context command, which is available in the Symantec Management Console on the Help menu.

For more information, you can use the following resources:

Resource Description Location

Implementation Guide

Information about how to install, configure, and implement this product.

This information is available in PDF format.

The Documentation Web site, which is available at the following URL:
http://www.altiris.com/Support/Documentation.aspx

Symantec Management Platform Release Notes

Information about new features and important issues in the Symantec Management Platform.

This information is available as an article in the knowledge base.

https://kb.altiris.com/article.asp?article=45141&p=1

You can also search for the product name under Release Notes.

Installing the Symantec Management Platform products

Information about using Symantec Installation Manager to install the Symantec Management Platform products.

This information is available as an article in the knowledge base.

https://kb.altiris.com/article.asp?article=45732&p=1

Altiris 7 Planning and Implementation Guide

Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing an Altiris 7 Infrastructure for your organization.

This information is available as an article in the knowledge base.

https://kb.altiris.com/article.asp?article=45803&p=1

Knowledge Base

Articles, incidents, and issues about this product.

http://kb.altiris.com/

Symantec Connect (formerly the Altiris Juice)

An online magazine that contains best practices, tips, tricks, and articles for users of this product.

http://www.symantec.com/connect/endpoint-management-virtualization

Online Forums

Forums for users of this product.

http://forums.altiris.com/

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Legacy ID



49080


Article URL http://www.symantec.com/docs/DOC1911


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