Altiris™ Event Console 7.0 SP3 from Symantec Release Notes

Article:DOC1930  |  Created: 2009-10-06  |  Updated: 2009-10-06  |  Article URL
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Build number 7.0.7270

Event Console reduces the need to maintain separate tools to monitor computers, software, printers, and other devices. Event Console collects SNMP traps and other status messages and displays them in a single location. If the originator of the alert is a resource in the DB, all status messages that are received by Event Console are converted to a common format that links each received message to the affected resource in the CMDB. These formatted messages are called alerts.

This component is part of the Symantec Management Platform 7.0 SP3. For release notes, see knowledgebase article 49356.

This document contains the following topics:

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New installation

You can install this product by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages.
For more information, see the Symantec Management Platform Installation Guide (knowlegebase article 45732).

Fixed Issues in this Release

The following are previous issues that were fixed in this release. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID
Opening "On-demand health monitor" task from search result gives server error

Logic used in sorting of Alerts within the Event Console SP2 UI is illogical and different from the SP1 release

DMC console page takes long time to load

  1800466 and 1592117
Alert counts stop updating

Event Console auto-refresh feature does not work when alert detail window is opened

Alert details window does not close by using the close button and throws a Java script Error

  1840447 (1840451, 1840458, 1844153 all fixed by this fix)
Event console page is not showing Resolve / Acknowledge state after closing

Increased the default refresh from 30 to 60 seconds for Group View


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Known Issues in this Release

The following are known issues for this release. If additional information about an issue is available, click the Article ID link.

Issue Article ID Internal ID
Error message during install: Item update aborted: Event Console no longer installs the Topology Viewer into the SMS portal page as of 7.0 SP2

If you are upgrading over the 7.0 product, Topology is no longer available on the SMS portal page and you will need to wait for the next release of SMS to get it back. Further, an error message in the log stating that the ItemUpdate was aborted can be ignored. This error happens when SMS is not installed and has no effect on the product.

Execution of Create Resource task results into failure with an exception: The Create Resource Task is exposed to the end user so that they can run it directly

This causes an error because the task was not designed to be run directly. It is designed to be run from the Event Console Task Rules page. The idea is that a user can set up a Task Rule that will fire on the reception of an alert from an unknown device. The Rule will pass the host name or IP address to the Task which will then create a Notification Server Resource. If a user finds this task in the Jobs and Tasks UI and tries to run it directly, there will be no host name or IP passed to the task resulting in an error.

Actions button does not work: When drilling down on a groupview, the grid that loads will default to no row selected but the Actions menu is enabled

Clicking the actions menu with no selection in the grid will generate a "The data could not be loaded" error.


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