Managing Microsoft Windows 7 computers using Client and Server Management Suite 7.0 SP1 and Symantec Management Platform 7.0 SP3

Article:DOC2011  |  Created: 2009-12-14  |  Updated: 2010-02-22  |  Article URL http://www.symantec.com/docs/DOC2011
Article Type
Documentation

Description



Client Management Suite 7.0 SP 1 was released in September 2009 before the release of Microsoft Windows 7. However, when updated with the subsequent release and application of Symantec Management Platform 7.0 SP3 (December 2009), CMS/SMS 7.0 SP1 provides limited support for Windows 7 and Server 2008 R2 subject to the limitations listed below. In 2010, a CMS/SMS Service Pack 2 is planned that addresses these limitations.

For information on support for Mac 10.6, see article 48745.

For more information about Client Management Suite 7.0 SP1, see article 48420.
For more information acout Symantec Management Platform 7.0 SP3, see article 49356.

The purpose of this document is to note those issues that you may encounter if managing Windows 7 computers using CMS/SMS 7.0 SP1 with SMP 7.0 SP3.

Known limitations:

Inventory Solution:
  • The Inventory Plug-in for Windows will not install on Windows 7 client computers using the default filter (Windows Computers without Inventory Plug-in). It will install if the computer is targeted directly.
  • The Application Metering Plug-in for Windows will not install on Windows 7 client computers using the default filter (Windows Computers without Application Metering Plug-in). It will install if the computer is targeted directly.
  • Some data classes may not report back correct information.
Inventory for Network Devices (Agentless Inventory):
  • No issues have been discovered.
Software Management Solution:
  • A managed delivery policy configured to install an .exe or .msi to a software virtualization layer will not run successfully. 
  • A managed delivery policy that is configured to run from the server will not execute on a Windows 7 client computer.
  • A managed delivery policy that is configured to run as a specified user will not execute on a Windows 7 client computer.
Deployment Solution:
  • Deployment Solution 6.9 SP3 supports Windows 7 and Server 2008 R2. Deployment Solution 7 will support these operating systems in a separately-scheduled release (either included in or prior to the CMS/SMS SP2 release).
Patch Management:
  • Windows 7 or Server 2008 R2 patch data will be available with the CMS/SMS SP2 release.
RTSM:
  • A Windows 7 client computer cannot be shutdown when the ‘Graceful power action’ option is enabled. 
  • Deactivating SVS layers on Windows 7 clients via RTSM will not remove the application’s desktop icon or entry in the start menu. In other words, the layer will be deactivated but will appear to be active.
PCAnywhere:
  • Windows 7 is reported as Vista in the remote console.
  • The desktop background on the host and in the remote console is black. When using the freehand draw capabilities of the white board, the pointer is difficult to see as it is black as well.
  • The "pcA QuickConnect" program may crash, when run, if the pcAnywhere Solution plug-in for Windows is deployed by a user account other than the built-in administrator.
Out of Bands Management Component:
  • No issues have been discovered.
Network Discovery:
  • No issues have been discovered.


Legacy ID



50622


Article URL http://www.symantec.com/docs/DOC2011


Terms of use for this information are found in Legal Notices