Altiris™ pcAnywhere Solution 12.5 SP2 from Symantec Release Notes

Article:DOC2013  |  Created: 2009-12-14  |  Updated: 2009-12-14  |  Article URL http://www.symantec.com/docs/DOC2013
Article Type
Documentation

Description



Altiris™ pcAnywhere Solution 12.5 SP2 from Symantec
Release Notes

Build number: 539

Introduction

Hierarchy and replication

Features in this release

Known issues in this release

Fixed issues in this release

Where to get more information

Introduction

pcAnywhere Solution helps organizations access and manage remote computers securely across multiple platforms. In pcAnywhere terminology, the administrator's computer that has the Symantec Management Platform installed on it or another computer that is running the Symantec Management Console is called the remote computer or the console. The managed client computer that has the pcAnywhere Plug-in installed on it is called the host computer because it hosts the connection.

pcAnywhere Solution 12.5 SP2 does not support Windows Server 2008 R2. For the complete support matrix, see article 50660

pcAnywhere Solution is part of the following suites:

  • Altiris™ Client Management Suite from Symantec. For the suite release notes, see Knowledge Base article 49644.
  • Altiris™ IT Management Suite from Symantec. For the suite release notes, see Knowledge Base article 51492.

Hierarchy and replication

pcAnywhere Solution supports hierarchy on the Symantec Management Platform to the following extent:

  • There is no restriction on establishing remote control sessions in the hierarchy structure. For example, the managed computers of the child Notification Server can establish a remote control session with the managed computers of the parent Notification Server. You can also establish a remote control session between the managed computers of the first child (Child1) and the second child (Child2).
  • Hierarchy permits a single administrator to manage multiple Notification Servers with less effort.
  • You can replicate the following items down the hierarchical levels: policy pages, cloned items, and pcAnywhere tasks.
    • Policy pages and cloned items can be replicated in edit mode. The settings can be applied to the managed computers of the child Notification Servers.
    • pcAnywhere Tasks are replicated in read only mode.

The following are unsupported hierarchy and replication items:

  • The report data from a child Notification Server is not being displayed on the parent Notification Server.
  • In the browse window of the parent Notification Server, you cannot see the managed child computers. As a workaround, click Manage > Filters > Computer Filters > All Computers. All managed computers are listed here. Right-click the computer that you want to control. Click Remote Management > pcAnywhere > Remote Control.

The following items are excluded from replication:

  • Filter items (read only)
  • Report items (read only)
  • Packages
  • Event tables
  • Table Synchronize Server task (hidden, static)

Features in this release

The following are features that were added for this release:

  • Support for Windows 7
  • Support for Mac OS 10.6
  • Support for Internet Explorer 8 in compatibility mode

Known issues in this release

The following are known issues in this release:

Description Details
Do not install or deploy the pcAnywhere plug-in to the Symantec Management Platform server.

Installing the pcAnywhere plug-in on the Symantec Management Platform server computer is not supported.
While applying the pcAnywhere Agent Install Policy, we recommend that you use the pcAnywhere default targets instead of All Computers. The All Computers option installs the pcAnywhere agent on the Symantec Management Platform server computer. If this happens, the server can still deploy the pcAnywhere plug-in to managed clients and control the pcAnywhere Solution host settings, but the server loses the ability to initiate a remote control session.
Using domain groups or accounts for pcAnywhere authentication fails. If you want to use domain groups or accounts for pcAnywhere authentication, prior to running Symantec Installation Manager to install the Symantec Management Platform, specify a domain account for the Application Identity. For more information, see Altiris Knowledgebase article 46675.
Domain local group does not work when added to local admin group. While using NT Authentication, Local Administrators Group, or Domain Groups, only the ADS group with a Global scope can be used. A caller from this group with Domain Local scope cannot be used to authenticate the host.
pcA Agent won't install to non-default location on client. The pcAnywhere Agent always installs to the default location (\\Program Files\Symantec\pcAnywhere) on the client machine. A non-default location is not supported.
"Invalid login. Please try again" appears with AD authentication when the primary user group is Domain Admins. If the Primary Group of the user in AD is changed from Domain Users to Domain Admins, the host might fail to authenticate the user. For more information, see Altiris Knowledgebase article 47230.
Mac fast user switching is not supported. After using the user switch, you need to restart the host.
Mac requires that a user be logged on To remote control a Mac, a user must first be logged on to the Mac user interface.  Otherwise, a remote control session will not open at all, or if it does, an empty / blue colored screen will appear.
Default caller for pcAnywhere Agent. When the pcAnywhere Agent is deployed on the client computer, the default caller is the Local Administrators group. This caller can be changed when a custom policy is applied.
Using the disconnect and lock host computer file transfer setting from an active remote session does not lock the host computer. While in File Transfer mode in a remote session, some settings in the After queue ends section might not work appropriately.
When connected through Access Server to a host for file transfer, the session hangs the remote when the session ends. Remote session might not be ended appropriately if it is in the file transfer session and has a host docked in Access Server.
Approve connection message does not appear on Mac/Linux computer if the computer is in locked state. For Macintosh and Linux computers in a locked state, the approve connection message does not appear, and the session times out without establishing the remote session.
Restart after disconnect works, even if the logged in user does not have shut down rights. The host setting on the pcAnywhere Configuration Settings page > Security tab > Restart on Disconnect option reboots the host machine, even if the logged in user on the host computer does not have shutdown rights. The reboot happens because the policy is set by the Notification Server administrator.
Host is in initializing state when incorrect IP or incorrect port used while docking to Access Server. If the user provides an incorrect IP address, name of the Access Server (on the Access Server tab), or data port (on the Connection tab), the Host goes into the initializing state. This state happens while you are docking the pcAnywhere host to Access Server by using the configuration policy page. You can verify that this state occurred by the following two items:
  • The host is in a loop of waiting and initializing the state without showing any status. The Cancel Host icon is enabled on the right-click menu, but the host cannot be cancelled by clicking on it.
  • Applying the corrected settings does not restart the host. However, the policy XML becomes available on the agent computer.

You can use the following workaround to fix this issue: On the agent side, after receiving and applying the new policy, restart the pcAnywhere host service. The host docks again.

Windows 2000 installation. Before installing pcAnywhere Solution on Windows 2000, you must install the 3.1 Windows installer.
Playing session recording files requires Standalone version. Unless the pcAnywhere (Standalone) product is installed, you cannot play back session recording files.
Uninstall Carbon Copy before installing pcAnywhere Solution. If you installed the Carbon Copy agent on the same server computer as the Symantec Management Platform, you need to manually uninstall the Carbon Copy agent before installing pcAnywhere Solution.
Backup driver used until reboot. The pcAnywhere Solution Windows agent runs with a backup driver until the machine is restarted. After restarting the computer, the pcAnywhere mirror drivers install.
Domain Users group in AD authentication. If the Domain Users group is added to AD authentication, you must use the FQDN while authenticating.
Packages might not deploy correctly to child servers. If the parent Notification Server is installed to a location that is different than the child server and the parent server is upgraded from the last release, you might not be able to deploy all pcAnywhere packages to the computers that are managed by the child server.
Access Server password The Access Server password is restricted to 20 characters for compatibility with the Access Server product.
Target and schedule settings after upgrade Target and schedule settings are not being saved for Windows, Linux, and Mac policies after an upgrade. The workaround is to add the target after the upgrade.
Copying files and creating folders on localized Windows 7 fails Copying files and creating folders on a localized Windows 7 computer might fail when you're working with system folders such as the Program Files or Windows folders.

Fixed issues in this release

The following are issues that were fixed in this release:

Description

Article ID

When pcAnywhere agent is uninstalled from any machine, the license still remained consumed and was not getting released

 

During pcAnywhere Solution SP1 replication,  the package path was incorrectly replicated, causing the package servers on the child to fail downloading  the packages

 

View Only mode setting has no effect

 

pcAQuickConnect.exe crashes when logged on to Win2K8 host as a non-admin user

48226

"The application failed to initialize properly (0xc00000022)" error on Windows as a non-admin user.

48226

pcA plug-in data relating to event times are returned as STRING data types rather than DATETIME data types 

48691

EvtQFast\BAD\Deadlock queue was being filled with <guid>.nse files, which caused Notification Server to stop processing.

48691

NT Auth/ Local Administrators group does not work on some localized OS where the 'Administrators' group name is different.

49180

 

An SP1 installation overwrites any customizations to default policies and removed cloned policies.

49304

Windows computers requiring pcAnywhere plug-in Upgrade" filter uses a bad SQL query and returns errors 

49314

AD authentication fails on Vista for a user which is within a nested domain group.    

49333

Error "Unable to attach to specified device" appears when attempting a pcAnywhere connection

50644

BSOD 0xC5 error is displayed when rebooting a Win2K8 Server host by the remote machine while in session.  

2009102010034860

Where to get more information

The product installation includes the following documentation:

Document Description Location

User Guide

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

This information is available in PDF format.

Help

Information about how to use this product. This information is the same as in the User Guide.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

The Documentation Library, which is available in the Symantec Management Console on the Help menu.

Context-sensitive help is available for most screens in the Symantec Management Console.

You can open context-sensitive help in the following ways:

  • The F1 key.
  • The Context command, which is available in the Symantec Management Console on the Help menu.

For more information, you can use the following resources:

Resource Description Location

Symantec Management Platform Release Notes

Information about new features and important issues in the Symantec Management Platform.

This information is available as an article in the Knowledge Base.

https://kb.altiris.com/article.asp?article=45141&p=1

You can also search for the product name under Release Notes.

Installing the Symantec Management Platform products

Information about using Symantec Installation Manager to install the Symantec Management Platform products.

This information is available as an article in the Knowledge Base.

https://kb.altiris.com/article.asp?article=45732&p=1

Altiris 7 Planning and Implementation Guide

Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing an Altiris 7 Infrastructure for your organization.

This information is available as an article in the Knowledge Base.

https://kb.altiris.com/article.asp?article=45803&p=1

Knowledge Base

Articles, incidents, and issues about this product.

http://kb.altiris.com/

Symantec Connect (formerly Altiris Juice)

An online magazine that contains best practices, tips, tricks, and articles for users of this product.

http://www.symantec.com/connect/endpoint-management-virtualization

Online Forums

Forums for users of this product.

http://forums.altiris.com/


      Legacy ID



      50630


      Article URL http://www.symantec.com/docs/DOC2013


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