Symantec IM Manager 2007 Implementation Guide

Article:DOC2405  |  Created: 2010-08-11  |  Updated: 2010-08-11  |  Article URL http://www.symantec.com/docs/DOC2405
Article Type
Documentation

Product(s)

Description



The Implementation Guide explains how to configure and administer Symantec IM Manager. The Implementation Guide describes deployment models, and provides instructions for how to install the product. The Implementation Guide also provides instructions for how to generate reports and monitor the status of Symantec IM Manager.


 

Table of Contents:
Key features of Symantec IM Manager
Threat protection features of Symantec IM Manager
Management features of Symantec IM Manager
Compliance features of Symantec IM Manager
Architecture of Symantec IM Manager
IM protocols
Public IM network servers
Anti-virus scan engine
Email archiving tool
Network security solutions
Functional overview of Symantec IM Manager
Public IM
Enterprise IM
Corporate LDAP/Active Directory server
Administrator and Reviewer consoles
Symantec Threat Center
Complete picture
What's new in Symantec IM Manager
Supported IM networks and clients
Public IM networks
Enterprise IM networks
How to determine your deployment model
The number of computers you need to install Symantec IM Manager
Where your Symantec IM Manager servers reside in your network
Understanding deployment models
Basic deployment for small businesses
Basic deployment for large businesses
Partner Pass-Through deployment
Installation options
Single Computer Setup
Multi-Computer or Advanced Setup
System requirements
Hardware requirements
Basic computer requirements
Database requirements
Operating System language requirements
Third-party software requirements
Installing Symantec IM Manager
 
Testing Symantec IM Manager
Directing public IM clients to the Symantec IM Manager computer
Testing Symantec IM Manager
Post-installation tasks
Using the Symantec IM Manager MMC Snap-in
Configuring file transfers
Configuring virus scanning
Configuring Symantec IM Manager for Yahoo 9.x
Configuring your Symantec IM Manager computer to use dual network interface cards
Configuring Symantec LiveUpdate for a proxy server
About Configuring your network
Capturing IM messages with Symantec IM Manager
Configuring your DNS servers
A typical DNS transaction
Creating forward lookup zones on your internal DNS
Installing and configuring a forwarder DNS on your Symantec IM Manager server
Configuring your firewall
Configuring firewall port connections for a standard deployment model
Configuring firewall port connections for the Partner-Passthrough model
Other security measures
Blocking access to HTTP and SOCKS proxies
Blocking access to Web-based IM clients
Blocking access to ICQ chat rooms
Blocking access to Yahoo! Messenger Webcam features
Accessing the Administrator Console
Working with the Administrator Console
Using the System Dashboard
Working with LDAP
How LDAP works
Configuring LDAP settings
Working with LDAP attributes
LDAP synchronization
Creating synchronization schedules
Synchronization history logs
Working with groups
Creating groups
Importing and deleting custom groups using a .csv file
Adding users to custom groups
Modifying groups
Registering users
Requiring registration
Specifying IM networks available for registration
Auto Registration
Self Registration
Administrator registration
Bulk import registration
LDAP user registration
Creating reviewers
Modifying reviewer information
About Settings
Configuring Conversation settings
Configuring Client Version Control settings
Enabling Dual Authentication
Creating threshold alerts
Enabling Internal Routing
Enabling Personal Archives
Blocked Senders
Adding users to the Blocked Senders List
Disabling AIM Encryption
Configuring Virus Scanning
Configuring Database settings
Configuring SQL Server or MSDE settings
Configuring Oracle settings
Configuring Administrator Information
Working with licenses
Obtaining a license file
Installing a license file
Working with Real-Time Threat Protection System (RTTPS)
How RTTPS works
Configuring RTTPS
Using Auto Update
Configuring the LCS/OCS Message Injector
About rules
Rule basics
Creating custom rules
Configuring default rules
Configuring the Disclaimer On/Off rule
Configuring the File Transfer rule
Configuring the Admin Email Address rule
Configuring the Logging Level rule
Configuring the Login On/Off rules
Creating Conversation Exception rules
Configuring Content Filtering rules
Configuring the External Users rules
Importing IM messages
How importing IM messages works
Preparing for import
Creating an import job
Scheduling and running an import job
Viewing the import job history log
Trouble shooting import failures
Exporting IM conversations
Preparing for exporting
Creating an export job
Configuring and scheduling an export job
Viewing the export job history and error logs
Deleting exported IM conversations for a custom export job
About reports
Choosing a report
Using the Report Selector
About the Schedule Manager
About Detail Reports
About reviewers and auditors
Logging on to the Reviewer Console
Configuring reviewer preferences
Working with keywords
Searching for IM messages
About the Results page
Working with search results
Download the IM messages to a text file
Forwarding IM messages to an email recipient
Printing IM messages in report format
Adding annotations to a message
Marking IM messages as reviewed
Auditing IM messages
About Personal Archives
Logging on to the Personal Archives Console
Searching for IM messages
About the Results page
Working with search results
Downloading IM messages to a text file
Forwarding IM messages to an email recipient
Printing IM messages in report format
Creating forward lookup zones
Configuring your forwarder DNS
About Symantec IM Manager and Microsoft Office Live Communications Server and Microsoft Office Communications Server
Architecture of Symantec IM Manager and LCS/OCS
Installing Symantec IM Manager with the LCS IM Agent
Post-installation tasks
Configuring the LCS/OCS Message Injector
Ordering server applications on your LCS/OCS server
Disabling the IM URL Filter Application Setting-Default application on your LCS/OCS server
Registering LCS/OCS IM users
About Symantec IM Manager and IBM Lotus Sametime
Architecture of Symantec IM Manager and Sametime
Deployment scenarios
Pre-installation tasks
Installing Symantec IM Manager with IBM Lotus Sametime
Configuring Symantec IM Manager to work with IBM Lotus Sametime
Enabling chat logging on your IBM Lotus Sametime server
Configuring the IBM Lotus Sametime server's listening port
Creating an IM administrator identity
Configuring LDAP settings
Connecting to your LDAP server
Working with LDAP attributes
About Symantec IM Manager and Jabber XCP
Deployment scenarios
Architecture of Symantec IM Manager and Jabber
Installing Symantec IM Manager for Jabber XCP
Configuring Symantec IM Manager to work with Jabber XCP
Disabling anonymous chat rooms in Jabber XCP
Enabling Jabber in Symantec IM Manager
About Symantec IM Manager and Reuters Messaging
Architecture of Symantec IM Manager and Reuters
Installing Symantec IM Manager with Reuters Messaging
Configure Symantec IM Manager to work with Reuters Messaging
About Symantec IM Manager and multiple domains
Auto Registration
Configuring IMClientSecurity
Self Registration, Personal Archives Console, and Reviewer Console
About Symantec IM Manager and AIM SSL
How Symantec IM Manager works with AIM SSL
Planning your configuration
Provide Symantec Support with information about your AIM IM users and network
Obtain a certificate from a trusted certificate authority
Obtain a certificate for the Symantec IM Manager Pass-Through relay server
Opening a ticket with Symantec Support
Configuring Symantec IM Manager
Configure Symantec IM Manager to use the certificate
Configure your DNS
Configure your firewall

Attachments

imm_implementation_guide.pdf (3.1 MBytes)

Article URL http://www.symantec.com/docs/DOC2405


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