Symantec™ Workspace Corporate 6.2 MP2 Release Notes (incl. Workspace Remote)

Article:DOC3273  |  Created: 2010-10-20  |  Updated: 2010-12-17  |  Article URL
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Workspace Corporate 6.2 MP2 HF2 is available here:



Symantec Workspace Corporate provides secure and efficient connection brokerage, single sign-on, local printing and location awareness functionality between end-users, virtual workspaces, and other centralized resources.


Download Location


This maintenance pack is available at the Symantec Support FTP: or
UID: sevrelease
PWD: S!m4NT3c

File is:


Features in this Release


Windows Server 2008 Remote Desktop features – Workspace Corporate now supports many features provided by Windows Server 2008 Remote Desktop, including multiple monitors and bi-directional audio.

Silent Agent installation – The Workspace Corporate Implementation Guide contains instructions to create an MSI transform to perform a silent installation of the Workspace Corporate Agent.

Desktop Mode – In Desktop Mode users work locally on the workstation and Workspace Corporate provides single-sign on to applications. In Desktop Mode the Corporate Desktop window is minimized to the task tray by default so it is more transparent to users.

Windows Key – The Windows key now opens the Applications menu, similar to how the Start menu operates.

Windows Key + D – This keyboard combination now displays the user's desktop.


Workspace Corporate Requirements


The following table provides a description of the Workspace Corporate requirements.

Component Requirement and description
Workspace Corporate Server Operating systems:
  • Windows Server 2008 R2 x64
  • Windows Server 2008 SP2 x86
  • Windows Server 2003 SP2 x86 and x 64


  • Server-class hardware with 800-MHz minimum processor
  • 512 MB RAM minimum, 3 GB or more recommended according to the applications used in your environment
  • 20 MB local disk space plus additional space as required by the host operating system, terminal services, and applications.
Endpoints, Workspace Corporate Operating systems:
  • Windows 7 x64 and x86
  • Windows XP SP3 x86
  • Windows XP Embedded SP3 (XPE)
  • Wyse CE 6.0 (Winterm)


  • Minimum hardware as required by the host operating system.
  • 10-MB disk space
  • USB, serial, and other ports as required by pcProx or biometric devices
Web browsers that are supported by the Administration Utility
  • Microsoft Internet Explorer 6, 7, 8
  • Mozilla Firefox 3 (see the release notes for limitations)
  • Microsoft SQL Server 2005 SP3 x86 and x64
  • Microsoft SQL Server 2008 SP1 x86 and x64

SQL Server can be hosted on the same computer as Workspace Corporate in small environments. SQL server should or can be installed in a database cluster in large environments.

Remote Desktop Connection For Windows XP, Version 6.1 is recommended due to known issues with version 6.0. Versions 5.1 and 5.2 are also supported. Windows XP supports Remote Desktop Protocol 6.1.

Download Remote Desktop Connection 6.1

For Windows 7 the default version provided during installation is recommended. Windows 7 supports Remote Desktop Protocol 7.0.

Internet Information Services (IIS) and ASP.NET 2.0 or later See the Windows Server documentation.
Windows Network Load Balancer or equivalent (NLB is included with Windows Server) See the Windows Server documentation.
SQL data replication features (included with SQL Server) See the SQL Server documentation.
Terminal Server or Citrix licensed and operational on your network. See the Microsoft or Citrix documentation.
Active Directory See the Active Directory documentation.


Workspace Remote Requirements


The following table provides a description of the additional components required by Workspace Remote.

Requirement and description
Remote Gateway Server Operating systems:
  • Windows Server 2008 R2 x64
  • Windows Server 2008 SP2 x86
  • Windows Server 2003 SP2 x86 and x 64


  • Server-class hardware with 800-MHz minimum processor
  • 512 MB RAM minimum, 2 GB recommended.
  • 40 GB local disk space
Endpoints, Workspace Remote Operating systems:
  • Windows 7 x86 and x64
  • Windows Vista x86 and X64
  • Windows XP Professional SP3 x86


  • Minimum hardware as required by the host operating system.
  • 10-MB disk space




Complete installation instructions are included in the Symantec Workspace Corporate 6.2 Implementation Guide,


Installation and Upgrade Known Issues


Active sessions during upgrade prevent the upgrade from completing. Upgrade to 6.2 MP2 Ensure that the server does not have any active sessions before you upgrade.
After an upgrade from 6.1 MP3 the website might not start automatically. Upgrade from 6.1 MP3 If the website does not start, you can start it manually by completing the following:
  1. Click Start > All Programs > Administrative Tools > Component Services.
  2. In Component Services, double-click the computer name and then open to COM+ Applications.
  3. If the SWCS applications are not running, right-click and select Start.
If you reinstall the Corporate Agent, the existing settings are not overwritten if new values are selected. Agent reinstallation Change the Agent settings using the Workstation Manager in the Administration Utility.
After upgrading the Workspace Remote agent you might be prompted to reboot. Workspace Remote Agent upgrade Reboot the computer to complete the upgrade.
When upgrading the Workspace Remote agent a Modify\Repair\Remove window displays instead of an upgrade window. Workspace Remote Agent upgrade This occurs if the Workspace Remote Agent is running. Close the Web browser before performing the upgrade.
Error occurs if you log in to Workspace Corporate from a Windows 7 64-bit Workstation if you do not upgrade the Agent after you upgrade the Server. Windows 7 64-bit Workstation Upgrade the Agent on the Workstation before you attempt to log in to Workspace Corporate.


Known Issues in this Release


Known Issues Environment Workaround
You receive a “SWC Logon Service” file in use message during Agent upgrade. Agent upgrade on Windows 7 If you receive this message, manually stop the SWC Logon Service and then click retry.
You receive a “This website cannot be started. Another Website may be using the same port.” message when you start the Admin Utility. 64-bit Windows 2008 Server R2 If you receive this message, open IIS Manager and stop the default website if it is running. Then manually start the SWC server website.
You receive a “Class Not Found” message when you attempt to search, open the workstation manager, or reset a user. 64-bit Windows 2008 Server R2 If you receive this message, reboot the server.
Your workstation values Full Shell Mode, Remote Desktop Shell, Logout Disconnect, Remote Desktop Logout, and Display Disconnect Message are reset. Windows 2008 Server R2 If your values are reset, set the values again and save your changes.
Application menu does not have input focus when it is reopened after an application is launched. This focus loss prevents you from using the keyboard to launch another application. Windows 2008 Server R2 Press Windows+D twice and then open the application menu or use the mouse to select an application.
You receive a “No transaction is active” error message on the SWC console. 64-bit Windows 2008 Server R2 with Network Load Balancing In the component services admin tool change the transaction properties of all components in both the SWCS System and SWCS Admin that require transaction support.
Network and domain applications are not displayed in the SWC console. Windows 2008 Server R2 using Virtual IP functionality Install the SWC locally (not via RDP).
You receive a "No response from server" error at user authentication and are unable to logon to SWR after you perform a default install of SWC Server with no gateway installed and then attempt to modify that installation to install the SWR. Workspace Remote Uninstall the SWC Server without removing the database. Re-install the SWC Server and select the SWR during installation.


64-bit Support

Reports can be viewed only in a 32-bit browser (you can run a 32-bit browser in compatibility mode on a 64-bit computer). There is no x64 support for biometric authentication, ICA shell, or PCproxCard, although they are available in the installer.

When both x64 and x86 servers are in use in your environment, you can add PCProx support for x86 servers after the fact by manually running add_card_support.sql. When PCProx components are already installed and configured on x86 server(s) prior to adding x64 servers, no changes are necessary.


Firefox Support

The Workspace Corporate Admin Utility provides support for Firefox 3 with the following exceptions:

ActiveX Controls are used to perform some management tasks in the Admin Utility. ActiveX is not supported by Firefox. Use Internet Explorer as a workaround to perform tasks using ActiveX controls.

These locations are as follows:

  • On the Application Manager->General page, the “View/Edit RTF” button used to edit the message to display to user opens an ActiveX control.
  • On the AUI Manager->Attributes page, the “View/Edit RTF” button used to edit the change password instruction opens an ActiveX control.
  • On the System Manager->General page, the “Edit” button used to edit the banner message opens up an ActiveX control.
  • On the System Manager->General Page, the “View/Edit RTF” button used to edit the workstation locked message opens up an ActiveX control.
  • In general, if pressing a button opens a window that doesn’t contain a standard dialog such as a file selection dialog, it is likely an ActiveX control that cannot be displayed in FireFox.

Compatibility with Symantec Workspace Virtualization

When using Workspace Virtualization, you might encounter errors when resetting, activating, deactivating Workspace Virtualization layers on the Workspace Corporate server.

To avoid this, change both SWCS COM+ objects to “Leave Running When Idle”. Instructions to change this setting are as follows:

  • Deactivate all Workspace Virtualization layers.
  • Select the COM+ Object, then select properties> Advanced tab.
  • Enable "Leave Running When Idle" and click Save.
  • Start the COM objects and then activate Workspace Virtualization layers.

To Enable Windows CE Support

To enable Windows CE support you need to add a table to the SQL Server database and update the Network application in the Administration Utility.

  • Open SQL Server Management Studio or a similar DB query utility.
  • Open and execute Add_Wince6.sql from C:\Program Files\Symantec\Workspace Corporate\Server\Database\SqlServer.
  • Open the Workspace Corporate Administration Utility.
  • Click Applications > Network.
  • In the WinCE6 section, add the following, replacing server_name with the DNS name of your server (as displayed in the fields for the other OSs): executable: (leave this blank), command line: server_name


Localized Installer (MUI) Version

Workspace Corporate provides a localized version of the Workspace Corporate Agent. The localized installation provides support for the following languages:

  • German (Germany)
  • English (US)
  • French (France)
  • Italian (Italy)
  • Japanese
  • Korean
  • Portuguese (Brazil)
  • Chinese (PRC)
  • Spanish (International Sort)


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