Symantec™ ServiceDesk 7.1 User Guide

Article:DOC3537  |  Created: 2011-01-05  |  Updated: 2011-03-04  |  Article URL http://www.symantec.com/docs/DOC3537
Article Type
Documentation


Description



Contents

  • Symantec™ ServiceDesk 7.1 User Guide
  • I. Introducing ServiceDesk
  • II. Working in the ServiceDesk portal
  • III. Managing incidents
  • IV. Managing changes
  • V. Managing problems
  • VI. Working with process tickets
  • VII. Managing your organization’s knowledge
  • VIII. Managing the documents in ServiceDesk
  • IX. Communicating in the ServiceDesk portal
  • X. Managing reports
  • XI. Setting up and managing ServiceDesk
  • A. Default permissions in ServiceDesk
  • Index

Attachments

servicedesk_user_gde.pdf (4.4 MBytes)

Legacy ID



servicedesk_user_guide_v20720833


Article URL http://www.symantec.com/docs/DOC3537


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