Symantec™ ServiceDesk 7.1 User Guide
| Article:DOC3537 | | | Created: 2011-01-05 | | | Updated: 2011-03-04 | | | Article URL http://www.symantec.com/docs/DOC3537 |
Description
Contents
- Symantec™ ServiceDesk 7.1 User Guide
- I. Introducing ServiceDesk
- II. Working in the ServiceDesk portal
- III. Managing incidents
- IV. Managing changes
- V. Managing problems
- VI. Working with process tickets
- VII. Managing your organization’s knowledge
- VIII. Managing the documents in ServiceDesk
- IX. Communicating in the ServiceDesk portal
- X. Managing reports
- XI. Setting up and managing ServiceDesk
- A. Default permissions in ServiceDesk
- Index
Attachments
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Legacy ID
servicedesk_user_guide_v20720833
Article URL http://www.symantec.com/docs/DOC3537
Terms of use for this information are found in Legal Notices
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