The attached document is a guide for setting up load balancing in a ServiceDesk 7.5 and Workflow environment. It contains the following sections:

• About load balancing
• Example topology of a load-balanced cluster
• Setting up load balancing
• Installing network load balancing
• Things to note during installation
• Reconfiguring the Process Manager Sessions exchange before load balancing
• Editing load balancing cluster nodes
• Configuring Active Directory sync and scheduled reports
• Process for setting up a dedicated background processing server

Please note that after the release of Workflow 7.5, this will be the location of the Workflow 7.5 User Guide. The Workflow 7.5 User Guide will contain these load balancing instructions.

Until the release of Workflow 7.5, please refer to the Workflow 7.1 SP2 User Guide at the following location:

www.symantec.com/docs/DOC4824