Symantec™ Endpoint Protection Small Business Edition 12.1.2 Installation and Administration Guide

Article:DOC6151  |  Created: 2012-10-24  |  Updated: 2012-10-27  |  Article URL http://www.symantec.com/docs/DOC6151
Article Type
Documentation


Description



Symantec™ Endpoint Protection Small Business Edition 12.1.2 Installation and Administration Guide

Contents

This guide includes procedures to install, configure, and manage the product.

1. Introducing Symantec Endpoint Protection Small Business Edition
About Symantec Endpoint Protection Small Business Edition
What's new in Symantec Endpoint Protection Small Business Edition 12.1.2
About the types of threat protection that Symantec Endpoint Protection Small Business Edition provides
Protecting your network with Symantec Endpoint Protection Small Business Edition
Getting up and running on Symantec Endpoint Protection Small Business Edition for the first time
Managing protection on client computers
Maintaining the security of your environment
Troubleshooting Symantec Endpoint Protection Small Business Edition
I. Installing Symantec Endpoint Protection Small Business Edition
2. Planning the installation
Planning the installation
Components of Symantec Endpoint Protection Small Business Edition
System requirements for Symantec Endpoint Protection Small Business Edition
Product license requirements
About Symantec Endpoint Protection Manager compatibility with other products
About embedded database settings
3. Installing Symantec Endpoint Protection Manager
Installing Symantec Endpoint Protection Manager
Configuring the management server during installation
Uninstalling Symantec Endpoint Protection Manager
About accepting the self-signed (SSL) server certificate for Symantec Endpoint Protection Manager
Logging on to the Symantec Endpoint Protection Manager console
What you can do from the console
4. Managing product licenses
Licensing Symantec Endpoint Protection
About the trialware license
About purchasing licenses
Activating or importing your Symantec Endpoint Protection Small Business Edition 12.1 product license
About product upgrades and licenses
About renewing your Symantec Endpoint Protection Small Business Edition license
Checking license status
About the licensing enforcement rules
Backing up your license files
Recovering a deleted license
About multi-year licenses
Licensing an unmanaged client
5. Installing the Symantec Endpoint Protection Small Business Edition client
Preparing for client installation
About client deployment methods
Configuring client packages to uninstall existing third-party security software
Restarting client computers
About managed and unmanaged clients
Installing an unmanaged client
Uninstalling the Windows client
Uninstalling the Mac client
6. Upgrading Symantec Endpoint Protection Small Business Edition
Upgrading to a new release of Symantec Endpoint Protection Small Business Edition
Upgrade resources for Symantec Endpoint Protection Small Business Edition 12.1
Feature mapping between 12.0 clients and 12.1 clients
Supported Symantec Endpoint Protection Manager upgrade paths
Increasing Symantec Endpoint Protection Manager disk space before upgrading to version 12.1
Upgrading a management server
Stopping and starting the management server service
Supported upgrade paths for the Symantec Endpoint Protection Small Business Edition client
About upgrading client software
Upgrading clients by using AutoUpgrade in Symantec Endpoint Protection Small Business Edition
7. Migrating to Symantec Endpoint Protection Small Business Edition
Migrating from Symantec AntiVirus or Symantec Client Security
Supported and unsupported migration paths to Symantec Endpoint Protection Small Business Edition
Supported and unsupported migration paths for the Mac client
Disabling scheduled scans in Symantec System Center
Disabling LiveUpdate in Symantec System Center
Turning off the roaming service in Symantec System Center
Unlocking server groups in Symantec System Center
Turning off Tamper Protection in Symantec System Center
Uninstalling and deleting reporting servers
About computer groups imported with the Migration Wizard
Importing group settings and policy settings with the Migration Wizard
II. Managing groups, clients, and administrators
8. Managing groups of client computers
Managing groups of computers
How you can structure groups
Adding a group
Blocking client computers from being added to groups
Moving a client computer to another group
Best practices for managing portable computers
9. Managing clients
Managing client computers
How to determine whether the client is connected in the console
Viewing the protection status of clients and client computers
Searching for information about client computers
About enabling and disabling protection when you need to troubleshoot problems
About commands that you can run on client computers
Running commands on the client computer from the console
Ensuring that a client does not restart
10. Managing administrator accounts and passwords
Managing administrator accounts
About administrator account roles and access rights
Adding an administrator account
Configuring the access rights for a limited administrator
Changing the password for an administrator account
Allowing administrators to reset forgotten passwords
Sending a temporary password to an administrator
Displaying the Remember my user name and Remember my password check boxes on the logon screen
III. Managing protection and customizing policies
11. Using policies to manage security
Performing the tasks that are common to all policies
The types of security policies
Adding a policy
Editing a policy
Copying and pasting a policy
Locking and unlocking Virus and Spyware policy settings
Assigning a policy to a group
Viewing assigned policies
Replacing a policy
Exporting and importing individual policies
How the client computers get policy updates
Using the policy serial number to check client-server communication
Manually updating policies on the client
12. Managing Virus and Spyware Protection
Preventing and handling virus and spyware attacks on client computers
Remediating risks on the computers in your network
Managing scans on client computers
Setting up scheduled scans that run on Windows computers
Setting up scheduled scans that run on Mac computers
Running on-demand scans on client computers
Adjusting scans to improve computer performance
Adjusting scans to increase protection on your client computers
Managing Download Insight detections
How Symantec Endpoint Protection Small Business Edition uses reputation data to make decisions about files
How Symantec Endpoint Protection Small Business Edition policy features work together
About submitting information about detections to Symantec Security Response
About submissions throttling
Enabling or disabling client submissions to Symantec Security Response
Managing the Quarantine
Managing the virus and spyware notifications that appear on client computers
About the pop-up notifications that appear on the clients that run Windows 8
Managing early launch anti-malware (ELAM) detections
Adjusting the Symantec Endpoint Protection Small Business Edition early launch anti-malware (ELAM) options
13. Customizing scans
Customizing the virus and spyware scans that run on Windows computers
Customizing the virus and spyware scans that run on Mac computers
Customizing Auto-Protect for Windows clients
Customizing Auto-Protect for Mac clients
Customizing Auto-Protect for email scans on Windows computers
Customizing administrator-defined scans for the clients that run on Windows computers
Customizing administrator-defined scans for clients that run on Mac computers
Randomizing scans to improve computer performance in virtualized environments
Modifying global scan settings for Windows clients
Customizing Download Insight settings
Changing the action that Symantec Endpoint Protection Small Business Edition takes when it makes a detection
Allowing users to view scan progress and interact with scans
14. Managing SONAR
About SONAR
Managing SONAR
Monitoring SONAR detection results to check for false positives
Enabling or disabling SONAR
15. Managing Tamper Protection
About Tamper Protection
Changing Tamper Protection settings
16. Managing firewall protection
Managing firewall protection
Creating a firewall policy
Managing firewall rules
Setting up firewall rules
17. Managing intrusion prevention
Managing intrusion prevention on your client computers
How intrusion prevention works
About Symantec IPS signatures
Enabling or disabling network intrusion prevention or browser intrusion prevention
Creating exceptions for IPS signatures
18. Managing exceptions
About exceptions to Symantec Endpoint Protection Small Business Edition
Managing exceptions for Symantec Endpoint Protection Small Business Edition
Creating exceptions for Symantec Endpoint Protection Small Business Edition
Restricting the types of exceptions that users can configure on client computers
Creating exceptions from log events in Symantec Endpoint Protection Manager
19. Configuring updates and updating client computer protection
Managing content updates
Configuring the LiveUpdate download schedule for Symantec Endpoint Protection Manager
Downloading LiveUpdate content manually to Symantec Endpoint Protection Manager
Viewing LiveUpdate downloads
Checking LiveUpdate server activity
Configuring Symantec Endpoint Protection Manager to connect to a proxy server to access the Internet and download content from Symantec LiveUpdate
Enabling and disabling LiveUpdate scheduling for client computers
Configuring the LiveUpdate download schedule for client computers
20. Monitoring protection with reports and logs
Monitoring endpoint protection
Configuring reporting preferences
About the types of reports
Running and customizing quick reports
Saving and deleting custom reports
Creating scheduled reports
Editing the filter used for a scheduled report
Printing and saving a copy of a report
Viewing logs
Running commands from the computer status log
21. Managing notifications
Managing notifications
Establishing communication between the management server and email servers
Viewing and acknowledging notifications
Saving and deleting administrative notification filters
Setting up administrator notifications
How upgrades from another version affect notification conditions
IV. Configuring and managing Symantec Endpoint Protection Manager
22. Managing the connection between the management server and the client computers
Managing the client-server connection
How to determine whether the client is connected and protected
Why do I need to replace the client-server communications file on the client computer?
How do I replace the client-server communications file on the client computer?
Restoring client-server communications by using a client installation package
Exporting the client-server communications file manually
Importing client-server communication settings into the client
23. Preparing for disaster recovery
Preparing for disaster recovery
Backing up the database and logs
V. Troubleshooting Symantec Endpoint Protection Small Business Edition
24. Performing disaster recovery
Performing disaster recovery
Reinstalling or reconfiguring Symantec Endpoint Protection Manager
Restoring the database
25. Troubleshooting installation and communication problems
Troubleshooting computer issues with the Symantec Help support tool
Identifying the point of failure of an installation
Troubleshooting communication problems between the management server and the client
Troubleshooting communication problems between the management server and the console or the database
26. Troubleshooting reporting issues
Troubleshooting reporting issues
Accessing reporting pages when the use of loopback addresses is disabled
About recovering a corrupted client System Log on 64-bit computers
A. Differences between Mac and Windows features
Client protection features by platform
Management features by platform
Virus and Spyware Protection policy settings available for Windows and Mac
LiveUpdate policy settings available for Windows and Mac

Legacy ID



SEP12.1_Implement_v35111976


Article URL http://www.symantec.com/docs/DOC6151


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